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The text disappears when I print.

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John -  
poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   -
Hello,
I need to print a large folder produced by someone else. But when I try to print 2 of these documents, part of the text disappears and isn't printed. Additionally, it doesn't display anymore after printing.

Where is the problem?
What should I do?

Thank you

Configuration: Windows 7 / Internet Explorer 9.0

5 answers

  1.
    kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158
     
    Hi

    What type of document is it? Which software is it from? What is the extension in the name?

    Is it a .doc, a .docx, an .odt? Something else?

    What program do you open it with?

    A macro that would format the text?

    If you are not allowed to send them, you might not be allowed to print them in full either.
    4
    1. John
       
      Word document. From Word 2010. No known extension.

      .Docx

      With Word 2010.

      It is possible that it is a macro, yes.

      In principle, the document is intended for internal use, so printing should be possible; otherwise, the document would be marked as confidential.
      0
    2. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158
       
      Well, disable the macros.
      0
    3. John
       
      If I knew how and which one...
      0
    4. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158
       
      Ask the creator of the document

      If he has made printing impossible, there are reasons

      We are getting into unauthorized workarounds (rightly so) on CCM

      I will leave it at that for my part
      0
    5. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 158
       
      Glad to see it's resolved
      Thank you for sharing the solution and goodbye to you too
      0
  2. tagaslepro Posted messages 2 Status Member
     
    Try to convert your document to PDF before printing it. Sometimes, it solves a lot of issues…
    0
    1. John
       
      Unfortunately, I've already tried that and it doesn't work.
      0
  3. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Another printer does the same... have you tried?!
    Is there a "neutral" page that you could send for a test?

    --
    "Who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" aka "nobody"! ;) (°!°)
    0
    1. John
       
      It's not the printer's problem.
      It's the text or the document that is formatted to erase part of the text for one reason or another.
      Unfortunately, these are documents that I am not allowed to send.
      There are only 2 documents that pose this problem for me. All the others worked fine and it's different text areas that are being erased.
      0
  4. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Sorry, I can't seem to pinpoint the problem.... good luck!
    @+

    --
    "He who wants to climb a mountain starts from the bottom!"
    Signed: "Gillette" a.k.a. "nobody"! ;) (°!°)
    0
  6. poupougne13 Posted messages 43203 Registration date   Status Member Last intervention   11 050
     
    Hello....

    You say that afterwards, your doc doesn't show up anymore: was it destroyed?!

    Best regards,
    @+

    --
    "He who wants to climb a mountain starts from the bottom! "
    Signed: "Gillette" also known as "nobody"! ;) (°!°)
    -1
    1. John
       
      No, part of the text is no longer displaying. However, if I undo the last action, it reappears.
      0