Windows Store won't open anymore
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Tipam_bis -
Hello,
I bought a Qilive Q4 tablet/PC last Saturday that runs on Windows 8. Until yesterday, everything was working perfectly and I could install applications without any problems.
However, since yesterday, when I try to access the Windows Store, the green background launches (up to this point, no problem), but this green background leads to nothing: the Windows Store keeps loading indefinitely. All other applications launch normally. Only the Windows Store won't open anymore.
Knowing that I am absolutely not familiar with Windows 8 (I only have Android devices and a laptop running Windows 7), I am completely lost!
What should I do to regain access to the Windows Store?
Thank you in advance.
I bought a Qilive Q4 tablet/PC last Saturday that runs on Windows 8. Until yesterday, everything was working perfectly and I could install applications without any problems.
However, since yesterday, when I try to access the Windows Store, the green background launches (up to this point, no problem), but this green background leads to nothing: the Windows Store keeps loading indefinitely. All other applications launch normally. Only the Windows Store won't open anymore.
Knowing that I am absolutely not familiar with Windows 8 (I only have Android devices and a laptop running Windows 7), I am completely lost!
What should I do to regain access to the Windows Store?
Thank you in advance.
3 réponses
Hello,
Try accessing the Store from the site:
https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US
Otherwise, check your updates.
Also, can you tell me if you are on Windows 8 or Windows 8.1?
If you are on Windows 8, this site can help you with the update:
https://support.microsoft.com/en-us/windows/install-the-windows-8-1-update-kb-2919355-b189a9bd-0b33-f4a4-2092-4a5be0ebcb61
Try accessing the Store from the site:
https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US
Otherwise, check your updates.
Also, can you tell me if you are on Windows 8 or Windows 8.1?
If you are on Windows 8, this site can help you with the update:
https://support.microsoft.com/en-us/windows/install-the-windows-8-1-update-kb-2919355-b189a9bd-0b33-f4a4-2092-4a5be0ebcb61
|fancy] 
I tried to access the Store from the website, but without success: I am always redirected to the app (with the green background that loads infinitely).
As for updates, where should I go to check them?
How can I tell if I am on Windows 8 or Windows 8.1?
I must admit that I am completely lost with this device: I don't know whether to treat it as "just" a tablet, or as if it were a computer...