Toshiba laptop freezes on startup

domco Posted messages 6 Status Membre -  
domco Posted messages 6 Status Membre -
Hello,

My Toshiba laptop running W8 freezes on startup.
The following message appears:
"A required device is not connected or is inaccessible.
Error code: 0xc0000185"

The following message also appears:
"\windows\system32\drivers\disk.sys

I have tried using the installation DVDs without success.
Can someone help me?
Thank you in advance

Configuration: Windows Vista / Firefox 35.0

3 réponses

jvais Posted messages 838 Status Membre 158
 
Hello,
Have you tried the Toshiba technical support to resolve this issue?
http://fr.computers.toshiba-europe.com/innovation/generic/SUPPORT_PORTAL/
Also try starting in safe mode:
https://www.commentcamarche.net/informatique/windows/113-demarrer-windows-10-en-mode-sans-echec/#demarrer-en-mode-sans-echec-avec-windows-8

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