Purchase impossible on steam

nicolefou123 Posted messages 3 Status Member -  
Cpassimple Posted messages 3987 Status Member -
Hello,

I can't buy a game on Steam. I added €50 through a Steam card, and whenever I try to purchase a game, I get this error message

Configuration: Windows / Chrome 39.0.2171.95

3 answers

  1. Linyor Posted messages 112 Registration date   Status Member Last intervention   23
     
    Good evening,
    You didn't put your error message...
    Otherwise, has your Steam wallet been credited?
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  2. Cpassimple Posted messages 3987 Status Member 923
     
    Just like you didn't include the error message, you must have made a typo when entering your Steam card. The hosting site has kindly created a ghost account (I can't think of another name) where they put your €50.
    You can contact Steam administrators to retrieve your card and your amount. But good luck with that, no link is provided to reach them and their premium number is simply to be avoided (I haven't tried it, but I had this problem registering a game (The Crew) with a competitor. I was left with nothing but my tears (thankfully I bought it at Carrefour), I was able to exchange the box and the license, but for your card it seems more complicated.
    Try contacting the manufacturer's site to retrieve your card
    (that's all I can see) < how?: Google is your friend
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    1. Linyor Posted messages 112 Registration date   Status Member Last intervention   23
       
      Ha well, if that's the case, it's indeed quite unfortunate ^^
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    2. nicolefou123 Posted messages 3 Status Member
       
      it's not possible I see the €50 that I put in
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      1. Cpassimple Posted messages 3987 Status Member 923 > nicolefou123 Posted messages 3 Status Member
         
        contact the Steam staff
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  3. nicolefou123 Posted messages 3 Status Member
     
    Here is the error message I receive when I want to purchase a game on Steam:

    Payment Information
    Verification + Purchase
    Your payment method does not match the store's country. The cart has been converted and the updated amount should appear on the next page. You can also check your cart here or change your payment method below.
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    1. Cpassimple Posted messages 3987 Status Member 923
       
      "Contact the Steam staff", that's all I see to help you.
      So, what browser are you using?
      With what method did you register this purchase?
      Why don't you write to the main interested party?
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