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The Sims 4 won't launch

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Helene166 Posted messages 97 Status Membre -  
PlumBob Posted messages 4652 Status Contributeur -
Hello

I bought The Sims 4 yesterday, I installed it without any issues using the CDs on Origin, and when I try to launch the game, I wait a few seconds and then I get this message:

unable to launch:

initialization error at startup.

[135dec40:984c6a38:00000077]

Can someone help me please?
Thanks in advance! :)

3 réponses

Réponse 1 / 3
Helene166 Posted messages 97 Status Membre 10
 
Good evening, I finally managed to play The Sims, here's the solution that worked for me:
- Uninstall Avast antivirus
- Install another antivirus (optional but preferable)
- Uninstall Origin
- Run CCleaner
- Reinstall Origin
- Launch the game

There you go! Hoping it works for you too! ;)

--
3
Alaskar Posted messages 7 Status Membre 18
 
Thank you, I'll try that, but do I have to uninstall Avast?
1
nico > Alaskar Posted messages 7 Status Membre
 
Thank you ;)
0
hichem
 

What is origin?

0
PlumBob Posted messages 4652 Status Contributeur 1 689 > hichem
 
The platform for launching The Sims 4.
0