Samsung Galaxy S5 Mini Unlocking Issue...

Hello, I have the same issue and I wanted to know if you managed to open it? Please reply quickly, it's urgent :((

Hello,

for those who might still visit this page for the same issue, no need to do a hard reset or lose all your data! I was on the verge of wiping everything myself when I found another super simple solution.

Your phone needs to be connected to your Samsung account (which should normally always be the case) and the Wi-Fi or mobile data needs to be turned on. If your phone was not connected to the internet when the screen locked, unfortunately, I have no solution for you :/

If you have internet enabled and you know your Samsung account, no problem, just make sure your phone is on during the following steps:

from your computer go to this link: https://findmymobile.samsung.com/account/init.do
then log in with your Samsung account.

(If the page is in English and you're not familiar with it, the option to change the language is at the bottom, the "English >" on a gray button)

If the link happens to stop working in the future, search for "Samsung support" on Google, log in, and then click on the section locate my device.

(Note that from this page, there are a bunch of options to recover your device in case of loss or theft, like locking or geolocation...)

What you are looking for now is the "unlock my screen" option (unlock my screen) which is located in the "unlock my device" section (unlock my device) (this is found on the left side of the page)
Click the unlock button and there, magic, your phone will return to slide unlock screen settings, so without fingerprint or password entry!
I strongly advise you to change the backup password you forgot afterwards (in the phone settings under fingerprint reader).

Hope this helps you!

S5mini

Thank you from the bottom of my heart. It's perfect. With the link on the Samsung site, I was able to unlock my screen after a mistaken operation. I didn't know this system existed. Thank you for sharing.

Hello, I had the same problem but there is a fairly simple solution. The idea is to open an account with Samsung to register your phone. After that, you will be able to search to locate your phone through their system. You then request to unlock your phone and remove the password. There you go, and it's done.
Good luck....

I thank you from the bottom of my heart.