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My TV stays on the red light

CECEL -  
Support Philips Posted messages 2396 Status Member -
Hello,
I have a Philips TV model 21pt5424 that stays red with a black screen and it won't turn green. What should I do?
THANK YOU

Configuration: Windows 7 / Chrome 37.0.2062.103

2 answers

  1.
    Support Philips Posted messages 2396 Status Member 554
     
    Dear Customer,

    We apologize for the issues encountered.

    Could you please provide us with the exact reference of your television? It should be formatted as follows: 32PFH5509/88.

    Looking forward to hearing from you,

    Best regards,

    AB
    Philips France Advisor
    @PhilipsCare_FR
    1