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My TV stays on the red light

CECEL -  
Support Philips Posted messages 2396 Status Membre -
Hello,
I have a Philips TV model 21pt5424 that stays red with a black screen and it won't turn green. What should I do?
THANK YOU

Configuration: Windows 7 / Chrome 37.0.2062.103

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Réponse 1 / 2
Support Philips Posted messages 2396 Status Membre 554
 
Dear Customer,

We apologize for the issues encountered.

Could you please provide us with the exact reference of your television? It should be formatted as follows: 32PFH5509/88.

Looking forward to hearing from you,

Best regards,

AB
Philips France Advisor
@PhilipsCare_FR
1