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Problème de son Philips 42pfl5604h

Arkamor Posted messages 18 Status Member -  
Arkamor Posted messages 18 Status Member -
Hello everyone,

I have a Philips 42pfl5604h and when I change channels (with the Orange ADSL decoder HUD87), it makes a very loud incomprehensible sound, like crumpling a plastic bag. I then have to turn the TV off and back on.

Thank you.

6 answers

  1.
    Support Philips Posted messages 2396 Status Member 554
     
    Dear Customer,

    We are sorry for the inconveniences you have experienced with your television.

    Have you completed the latest update for it?

    If not, you can find it by clicking on the following link: http://philips.to/1nfqDt9.

    Could you please let us know if the problem persists?

    Looking forward to hearing from you,

    Sincerely,

    AB
    Philips France Advisor
    @PhilipsCare_FR
    0
  2. Arkamor Posted messages 18 Status Member 3
     
    Thank you for your response;

    Yes, I already updated it some time ago.
    0
  3. Support Philips Posted messages 2396 Status Member 554
     
    Dear Customer,

    Could you please let us know if the issue you encountered still persists?

    Looking forward to hearing from you,

    Best regards,

    AB
    Philips France Advisor
    @PhilipsCare_FR
    0
  4. Arkamor Posted messages 18 Status Member 3
     
    The current version of my TV is "Q5431-0.26.78.0" (up to date?) when I insert the USB key into the TV, nothing happens. When I go to "Settings > Software update > Immediate update > Start > Done", it creates a file "update.htm" which I open, click on send ID, and I get an error message.

    Tested with several keys and several file systems.

    Thank you
    0
  6. Support Philips Posted messages 2396 Status Member 554
     
    Dear Customer,

    We sincerely apologize for these inconveniences.

    We recommend that you contact one of our engineers at 0157324050 who will be able to assist you in resolving this issue.

    Best regards,

    AB
    Philips France Advisor
    @PhilipsCare_FR
    0
  7. Arkamor Posted messages 18 Status Member 3
     
    Thank you
    0