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ICloud issues related to a phone + number change

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MimsDuck Posted messages 29 Registration date   Status Membre Last intervention   -  
 Tristafff -
Hello,

So I've changed my operator, iPhone, and phone number at the same time!
I retrieved my backups from my old iPhone and I might have made a wrong manipulation because when I want to activate the iCloud Keychain, Apple sends me a code but to my old number which is not yet deactivated. I've looked everywhere and I can't find how to deactivate my old number...

Thanks in advance!

2 answers

Answer 1 / 2
MimsDuck Posted messages 29 Registration date   Status Member Last intervention   72
 
Thanks Fred! I've already tried what you said but it still doesn't work... I'm going to call Apple support tomorrow, I'll keep you posted, thanks again!
72
Willy
 
Good evening Mims,
I am currently in the same situation you had.
I would like to know how you managed to recover your account.
Thank you
1
Isalinka13 Posted messages 2 Status Member > Willy
 
If you no longer have access to the phone number used in two-factor authentication, you need to go to:
https://iforgot.apple.com/password/verify/appleid
Then you must enter the phone number you no longer have access to, and you will be asked to confirm your identity by providing the last 4 digits of your credit card, after which you can provide your new phone number.
You will receive a message indicating that you will hear back within 24 hours. By reconnecting to iforgot.Apple.com, you can track the status of your request. A delay of 20 days is expected before a code is sent to your new number.
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Tristafff > Isalinka13 Posted messages 2 Status Member
 
Hello, I broke my phone and my phone number has been deleted.
I can't log into my old Apple account and I haven't added a credit card to it, what should I do?
0