How to cancel my Malwarebytes subscription?
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Gilph05501
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Gilph05501 Posted messages 27 Status Membre -
Gilph05501 Posted messages 27 Status Membre -
Hello, I would like to know how to cancel the automatic renewal of my Malwarebytes subscription?
I have looked for how to do it, but I couldn't find a customer area on the official Malwarebytes website, so I can't cancel the subscription. I paid for this software with PayPal, but I assume that it’s not through PayPal that I should cancel the subscription. I checked in the new version of the software "2.0.2.1012"
there's nothing to do, I don't understand anything. Can someone please help me? Thank you.
I have looked for how to do it, but I couldn't find a customer area on the official Malwarebytes website, so I can't cancel the subscription. I paid for this software with PayPal, but I assume that it’s not through PayPal that I should cancel the subscription. I checked in the new version of the software "2.0.2.1012"
there's nothing to do, I don't understand anything. Can someone please help me? Thank you.
5 réponses
Hello, indeed, you need to cancel through PayPal.
I've already done it, here's what to do:
Fortunately, there's a way to remove these saved payments:
1) Go to the "My Account" section and click on "Preferences"
2) Choose the menu (on the left) "My Money"
3) You will see "My preapproved payments", click on "Update"
4) The list will now appear, if you see "Active" next to a company you have paid, change the status from "Active" to "Inactive".
Source: http://choualbox.com/6McxP
See you later!
I've already done it, here's what to do:
Fortunately, there's a way to remove these saved payments:
1) Go to the "My Account" section and click on "Preferences"
2) Choose the menu (on the left) "My Money"
3) You will see "My preapproved payments", click on "Update"
4) The list will now appear, if you see "Active" next to a company you have paid, change the status from "Active" to "Inactive".
Source: http://choualbox.com/6McxP
See you later!
I'm sorry, Unesirene, but I don't see how to connect to the subscriber account either on the site or on the software. I tried to contact them without success. What should I do?
Here is the official Malwarebytes site; please explain to me how to proceed: https://fr.malwarebytes.com/
I remind you that I am a beginner and I have never done this before.
I prefer to ask before making a mistake that I might regret.
Thank you.
Here is the official Malwarebytes site; please explain to me how to proceed: https://fr.malwarebytes.com/
I remind you that I am a beginner and I have never done this before.
I prefer to ask before making a mistake that I might regret.
Thank you.
http://fr.malwarebytes.org/support/consumer/contact/
Send a message using the link above, clearly stating that you want to cancel your subscription.
Send a message using the link above, clearly stating that you want to cancel your subscription.