Lines on Toshiba Screen
Solved
dfp
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calcorber -
calcorber -
Hello
On my Toshiba M60-103 which is 18 months old, I've recently encountered the following problem: there are light blue lines across the entire screen. This covers the entire surface of the screen. I have no skills in computing, but I have a feeling that this is not a "hardware" problem but rather a "software" issue.
Additionally, the movement of the cursor leaves turquoise trails!
Here and there, blue spots are forming as well.
Does anyone know what to do to eliminate this problem?
On my Toshiba M60-103 which is 18 months old, I've recently encountered the following problem: there are light blue lines across the entire screen. This covers the entire surface of the screen. I have no skills in computing, but I have a feeling that this is not a "hardware" problem but rather a "software" issue.
Additionally, the movement of the cursor leaves turquoise trails!
Here and there, blue spots are forming as well.
Does anyone know what to do to eliminate this problem?
Configuration: Windows XP Firefox 1.5.0.6
94 answers
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Hello,
indeed, this latest information seems to be in our favor. I suggest that everyone willing to participate in a legal action for hidden defects come forward so that we can already establish a list. This way, we will know exactly how many we are because, in the end, nothing is really changing.
I completely understand that some people do not wish to participate, whether for financial reasons or others (I happened to meet someone last year on the train who had an M60, and I naturally asked him if he had any problems with his screen: for a week now, he has had a 5 cm wide band on each side, but he answered me, "I change my PC every year, so it doesn't matter to me." It's a shame, but it's his choice...).
It is clear that the more of us there are, the lower the costs will be, and I think that when we have an idea of the amount to be paid (which will be reimbursed if I understood correctly, please correct me if I'm wrong), there will be fewer people who will hesitate to take the plunge... I hope so.
Please copy the list and add your username if you wish to participate in a legal action against Toshiba for hidden defects:
_ JP974 -
Hello everyone and welcome to the Toshiba disappointed club. My Qosmio has given up the ghost after 11 months and 2500 hours. It’s still under warranty, but the disappointment is real.
A piece of advice for those who have had a problem and have been dismissed by the manufacturer: know that consumers are protected
by the principle of hidden defects. In fact, Toshiba cannot escape this, even beyond the warranty period.
In practice, you need to send them a registered letter (grouping together for the same type of problem), inviting them to address these issues resulting from hidden defects, for which they have a legal obligation to provide a technical or commercial solution.
Promise them that if no solution is provided within 8 days of sending this letter, steps will be taken both with the DGCCRF and national consumer protection associations.
Know that these procedures are completely free; it’s enough for one user to centralize the written complaints of all.
I hope these tips will help you assert your rights.
Good luck.-
I've tried everything, registered letter to Toshiba but they don't care at all.
I had a 3-year warranty extension with DARTY and it happened afterwards!!! F*cked!!!
TO FINISH, I ORDERED A MONITOR FROM DALLE EXPRESS TOULOUSE
A VERY SERIOUS COMPANY, RECEIVED IT THE NEXT DAY
I CHANGED MY MONITOR AND EVERYTHING IS FINE
TOSHIBA ARE IDIOTS AND DARTY TOO
GOOD LUCK -
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I have a U400 ... for the past two days, the screen sometimes turns on correctly and other times it’s black.
With an external monitor everything works.
It tells me that the drivers are up to date.
The problem occurred after a standby.
It seems to me that the screen is failing.
Isn't it too difficult to change the screen panel myself?
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The warranty having expired, TOSHIBA customer service does not consider any claims.
We had noticed (and we thank you for this commercial gesture, it's very nice of you; really).
TOSHIBA laptops are among the most robust on the market, except indeed for the series mentioned in this forum.
We had noticed (should we be foolish for having bought exactly these series?)
However, you can contact TOSHIBA customer service at a charge.
We had noticed (what guarantee do we have that the problem won't happen again after 3 months? because I’m willing to bet that the repair is guaranteed for 3 months?)
Can we at least find out more about the origin of the problem and the cost of the repair?-
Compliance of products and services
Legal and contractual guarantees
Every seller of goods is bound to the buyer by an imperative guarantee: the legal warranty against hidden defects (section I). To this legal obligation, a professional seller may add their own warranty called the contractual warranty (also known as the seller's warranty, manufacturer's warranty, or commercial warranty; section 2).
Section 1 - Legal warranty
Art. L.211-1 - The rules concerning the warranty against hidden defects in consumer contracts are set forth in Articles 1641 to 1648, first paragraph, of the Civil Code reproduced below:
"Art. 1641. - The seller is held to the warranty for hidden defects of the sold item that render it unfit for the use for which it is intended, or that diminish that use so much that the buyer would not have purchased it or would only have offered a lower price had they known of them."
"Art. 1642. - The seller is not bound for apparent defects that the buyer could have discovered themselves."
"Art. 1643. - They are liable for hidden defects, even if they did not know of them, unless in that case they stipulated that they would not be obliged to any guarantee."
"Art. 1644. - In the cases of Articles 1641 and 1643, the buyer has the choice to return the item and get a refund of the price or to keep the item and get a partial refund of the price to be determined by experts."
"Art. 1645. - If the seller knew of the defects of the item, they are liable, in addition to the refund of the price received, for all damages to the buyer."
"Art. 1646. - If the seller was unaware of the defects of the item, they will only be liable for the refund of the price and to reimburse the buyer for the expenses incurred by the sale."
"Art. 1647. - If the item that had defects perished due to its poor quality, the loss is on the seller, who will be required to refund the buyer the price and the other compensations explained in the two previous articles.
But the loss caused by an unforeseen event will be at the expense of the buyer."
"Art. 1648, first paragraph. - The action resulting from redhibitory defects must be brought by the buyer within a short period, depending on the nature of the redhibitory defects and the practice of the place where the sale was made."
Comments:
Article L.211-1 reproduces Articles 1641 to 1648 of the Civil Code under which every seller is obliged to deliver merchandise fit for the intended use and must ensure their liability for any defects or hidden flaws affecting it.
1/ Scope of application
The legal warranty applies to every buyer:
- whether the seller is a professional or a private individual;
- whether the purchased item is new or second-hand (except at auction sales, Article 1649 of the Civil Code);
- even if there is a contractual warranty offered by the seller;
- even if the general conditions related to the sale contract exclude or reduce it (which is prohibited: decree n° 78-464 of March 24, 1978, J.O. of April 1, see Article L.211-2, last paragraph, infra, text at page anne);
- even if the buyer has not paid the full price;
- regardless of whether a warranty certificate has been issued;
- against the seller as well as any of the successive sellers, if applicable, and even against the manufacturer (Cass. Civ., 1st, January 5, 1972, G.P. 1992, p.773: in the case of successive sales of a second-hand car, the original seller may be held liable for the warranty against hidden defects toward the last buyer if the defects existed at the time of the first sale).
2/ Conditions of application
The legal warranty is only owed under four cumulative conditions:
- that the defect affecting the merchandise is serious or redhibitory to such an extent that the buyer would not have purchased it or would have offered a lower price had they known (an example of a hidden defect: excessive consumption of a vehicle, C.A., Paris, May 3, 1967, G.P. 1967, 2, 34; a mushroom affecting the woodwork of a pavilion, Cass. Civ., 3rd, February 17, 1988, Epoux Bordière v. Epoux Beaudou, Bull., 1988, p.21, no. 38), or that the defect in question renders the sold item unfit for the use for which it is intended (Article 1641 of the Civil Code; Cass. Civ., 3rd, May 31, 1995, D.1995, IR, p.164: defects that render the item unfit for its use constitute defects relevant to Articles 1641 and following of the Civil Code);
- that the defect affecting the merchandise is hidden, meaning that it could not be detected at the time of sale despite a careful examination of the sold item (Article 1642 of the Civil Code). Conversely, the seller is not liable for apparent defects, i.e., those that an average diligent person would have discovered by conducting basic checks (Cass. Com., January 24, 1984, Bull. civ.IV, no. 34: the presence of numerous rusted parts on a new vehicle constitutes an apparent defect; C.A., 4th ch., Versailles, March 3, 1995, Mme Leaustic v. Epoux Teinturier et al., no. 95-496: the construction defect manifesting notably by the sinking of floor tiles in certain places does not constitute an apparent defect, as the seller did not inform the buyer of this condition and had moreover concealed the most significant manifestations with furniture and floor coverings);
- that the defect affecting the merchandise predates the sale. The proof of the anteriority is critical because the warranty is not owed to the buyer if the defect affecting the purchased merchandise arises from their lack of precaution or maintenance or from the improper use of the merchandise. This proof can be established by any means (including expertise; for example: the presence of termites causing damage that is established as predating the sale of the property constitutes a hidden defect, Cass. civ., January 23, 1987, D.1987, IR, 18);
- that the action for warranty against the seller (or the manufacturer or builder) be initiated within a short period by the buyer (Article 1648 of the Civil Code). The appraisal of the "short period" falls within the sovereign power of the judge seized, taking into account the circumstances of the case; however, in any case, this period only begins from the moment the buyer discovers the defect (C.A. Riom, 3rd Com, December 8, 1972, G.P. 1973, p.475: it was found that a request for resolution of sale due to hidden defect made fourteen months after the purchase of a second-hand vehicle was late).
3/ Protection of the buyer
In the event of a hidden defect meeting the aforementioned conditions, the buyer has two options (Article 1644 of the Civil Code):
- either return the purchased item to the seller and get a full refund of the amounts paid (redhibitory action). This extreme solution is difficult to achieve amicably and should only be considered especially in cases where the sold item is unusable, notably after several unsuccessful repairs. However, in practice, it is common for the professional seller to offer to exchange the defective item for a new one.
- or keep the purchased item and obtain compensation from the seller for a portion of the price in proportion to the loss of value caused by the hidden defect (estimatory action). This solution is rarely practiced, at least amicably, as it raises delicate evaluation issues. It often happens in practice that the professional seller covers the total repair costs of the sold item to resolve the issue amicably (Cass., Civ., 1st, May 23, 1995, D.1995, IR, p.164: noting that the hidden defects, mainly due to corrosion, that afflicted a vehicle at the time of sale significantly diminished its use, it is justifiable for the buyer, who would never have purchased the said vehicle had they known of them, to feel that the seller's offer to carry out the necessary repairs to restore the vehicle does not impede, even if those repairs are minor, the action for resolution of the sale of which they benefit).
In both cases, the seller is obliged:
- to pay damages to the buyer if they knew of the defects of the sold item (Article 1645 of the Civil Code), that is to say if they were acting in bad faith;
- to reimburse the buyer for the expenses incurred by the sale (reimbursing parts and labor, damages caused by the defect, possible transport costs...) if they were unaware of the defects of the sold item (Article 1646 of the Civil Code), that is to say if they were acting in good faith (in this case, the seller cannot be condemned to guarantee the buyer against the consequences of the damage caused by the defect, Civ, 1st, November 24, 1954, JCP 1955, II, 8565);
It should be noted that jurisprudence has improved consumer protection on this point as courts presume a professional seller to be a seller acting in bad faith (Cass. Civ., 3rd, January 22, 1974, D.1974, 288).
In practice:
- The implementation of the legal warranty is delicate: the consumer must both act within a short period and meet the three other conditions required by Article L.211-1. Moreover, it is rare that the consumer obtains a favorable outcome amicably. They must therefore take legal action, the costs of which often exceed the interest at stake. The legal warranty against hidden defects cannot therefore be the solution for all disputes. Until recently, in such cases, the consumer was not without any form of protection: they could invoke means derived from common contract law and notably those stemming from the obligation of delivery that Articles 1604 and following of the Civil Code impose on the seller. Indeed, until 1993, courts equated the delivery of a non-compliant item to a failure to deliver that could lead to the resolution of the sale (Cass., Civ., February 14, 1989, Bull. Civ. I, no. 84). The interest for the buyer is that by acting on the basis of the common obligations imposed on the seller by the Civil Code, they do not have to act within the short period of Article 1648 of the Civil Code, nor meet the conditions of application of the legal warranty against hidden defects. However, the Court of Cassation has put an end to this jurisprudence and now judges that hidden defects do not give rise to a contractual liability action but to a warranty action under Article 1641 of the Civil Code (Cass. civ., 1st, May 15, 1993, D. 1993, p. 506), which does not exempt the buyer from...- Well yes, we have everything we need. We meet all 4 criteria, especially the one that states that the defect is not due to the user, since everyone is affected in the same way across the whole of France.
Action for warranty against hidden defects to be initiated against the manufacturer Toshiba.
The question is: HOW DO WE ORGANIZE OURSELVES?
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Hello Denisjl,
We are trying to organize ourselves to obtain a repair for the Toshiba laptop screens with vertical lines.
So, if you are on board for a collective action, please send your names, contact information, laptop serial number, and purchase date to ecran_toshiba@orange.fr. You will be informed and consulted before any legal steps are taken.
Sincerely
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Idem, with a M 60 - 188: the very next day after its 3 years (as if it were calculated for warranty extensions...). Too bad, because it’s becoming unusable. I’m going to buy a new one from another brand, as I have no illusions if I contact Toshiba, but I will take pleasure in spreading negative advertising about Toshiba around me: if, as I read, all Toshiba LCD screens fail between 18 and 36 months after purchase, it really is crap as a brand (especially since they aren't the cheapest).
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Hello,
I have the same line issue with a Toshiba M60-103 purchased in October 2005.
This computer has been running continuously since then and is moved every day between home and work. I believe it is a very high-quality device. I equipped it from the start with 2000 MB of RAM and a 160 GB hard drive. I run Mandriva 2008 Spring (Linux) and very rarely use the original XP.
I therefore changed the LCD screen (very easy, see http://www.irisvista.com/tech/laptops/Toshiba_Satellite_M65/remove-lcd-screen-1.htm I bought it online at http://www.techcenter75.com/boutique/liste_rayons.cf and it’s back to working with even better image quality than before because I bought a compatible screen with a slightly different reference.
The original screen is not specific to Toshiba and fits many laptops from different brands; it has its limits (wear or varying quality across series).
I accepted this flaw and remedied it by changing it. I have no regrets and still consider this laptop (M60-103) to be an excellent product.
Best regards.-
Thank you very much for this information... I thought a screen was worth much more!
Did you have any problems with the replacement or any details to add to the procedure?- No problem following the procedure from the site http://www.irisvista.com/tech/laptops/Toshiba_Satellite_M65/remove-lcd-screen-1.htm. It seemed bold to undertake this disassembly, but it's going very well. You need to carefully remove the adhesive that secures the connector and the ribbon cable at the back of the screen to disconnect it. I replaced it 3 months ago, and everything is still okay.
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Dear Toshiba customers, don't cry anymore, here is a solution to fix your Toshiba screens:
http://www.libellules.ch/phpBB2/lignes-verticales-sur-ecran-t34252.html#p227840 -
Hi, I think I have the same phone as you and the same problem, it's two years old, no it's a hardware issue, try to launch the BIOS at startup, if you have the same problem it's hardware, if nothing happens, it's a software issue.
I'm leaning towards a connectivity problem, or even the screen itself. Personally, it started with two lines and then big white bars... that come and go. And of course I didn't get the extended warranty... a lesson for me, not the warranty, but the boycott of anything from Toshiba, it's pure junk...-
Hello,
We are trying to organize ourselves to obtain a repair concerning Toshiba mobile screens with vertical lines.
So, if you are interested in a collective action, please send your names, contact details, laptop serial number, and purchase date to ecran_toshiba@orange.fr. You will be informed and consulted before any legal action.
Best regards -
I acquired three boosted Qosmio G20 for the company.
Today, all three Qosmiros are experiencing screen issues.
On one, there is a white band 5 cm wide obscuring the screen,
while the others have red, green, and yellow pixel lines.
Each of these laptops cost us €3000.
Repairing the screen for each PC costs us €1287.
Barely a year after the repair, the same problem with defective pixel lines occurs.
Today, we need to acquire three new laptops, and I have turned to a different brand than Toshiba.
The HP:
HDX9390ef 20.1"
I look forward to your opinions and advice.
See you soon. -
Hello,
It won’t be a surprise if I tell you that I also have lines on my PC, a Tosh Satellite M60-184 bought on 07/27/2006 from the Conforama in Perpignan.
After almost 3 years of flawless performance, it was in May 2009 that the first line appeared, followed almost every week by an additional line. I’m now at 7 and it continues...
My technician told me it was a problem with the limande, since the 17" screens being larger, are more sensitive to the multiple openings and closings of the screen.
In the meantime, it’s impossible to find this new part online, you have to go through Toshiba, which gives a quote, and then takes the PC for repair for about 3 weeks... However, the cost of the repair is close to that of the device now, so I don’t see the point in paying for the repair, especially since I can clearly see that I’m not the only one with this defect.
If I had to choose who should bear this cost, I would pick Toshiba without hesitation...
Also, if there’s a collective action, I’m in... -
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Good evening,
I have the same problem with the same model of computer and I know another person in this situation. It seems to me like a manufacturing defect. We are going to file a complaint directly with Toshiba.
If you are interested in joining us for this complaint, please send me the serial number and model number of your computer. We will write a letter to Toshiba listing all the defective devices in an attempt to seek redress.-
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Hello,
I bought a Toshiba M60-153_Model:PSM60E-0200KFR_Series:75365222K from a store called "BOULANGER"
32 months ago; it has a vertical line of blue or light green color 7cm from the right edge appearing from the start
of the computer, since early June 2008.
I join your efforts to put pressure on Toshiba, which seemed to sell products with flawless reliability. A brand's reputation is built around its customers; GOOD or BAD.
JLBOBO -
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Hello,
I have a big problem with vertical lines on my Toshiba M-175 screen. Since February 2008, my screen is now starting to fill up with lines. My computer dates back to October 2005, and I was really satisfied with it, beautiful color definition on my 17-inch screen, and then one morning there was one line and since then, one or two more lines every day. For a computer of that value, I find it a bit hard!
Have you been able to get an explanation? I have the impression that Toshiba has a problem in this area?
Thank you for your response.
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Hello,
same issue with Toshiba Qosmio G30 190.
Have you had the repair covered, or where are you in the process?
Write to me,
Fabien-
Hello Fab,
We are trying to organize a repair regarding the Toshiba laptop screens with vertical lines.
So, if you are up for a collective action, please send your names, contact information, laptop serial number, and purchase date to ecran_toshiba@orange.fr. You will be informed and consulted before any legal action is taken.
Best regards
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Great idea!
I just had the same problem with my Qosmio G30 laptop: the screen is black on startup and I only have a display in safe mode (VGA) with horizontal blue lines.
Of course, I'm no longer under warranty since 1 month!!!
Serial number: 76519648G
Model: PQG30E-039023FR
My email: vgui2v@yahoo.fr -
Same problem as you on a Toshiba Satellite M60!!!
If anyone has the solution, I'm interested!-
Hello Malcome,
We are trying to organize ourselves to obtain a repair regarding the Toshiba mobile screens with vertical lines.
So, if you are in for a collective action, please send your names, contact details, and the serial number of the mobile, purchase date to ecran_toshiba@orange.fr. You will be informed and consulted before any legal action.
Best regards
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Good evening,
Apparently, I have the same problem as you. At first, there was just one line, or rather one column, but now I'm up to 6! They appear one after the other, and there's nothing more unpleasant... you never know when it's going to stop!
My model is an M60-153 (or 154, I can't remember exactly), it's 2 years old and I only have this screen issue to complain about, just like my previous Toshiba laptop that I had to change because of a screen problem as well!
One thing is for sure, if I am indeed forced to change laptops again because Toshiba does not acknowledge that this is a manufacturing defect... that will be the end for me with this brand!!!!-
Hello,
We are going to write a letter to Toshiba with three other people who are experiencing the same problem with the same model. If you would like to join our effort, please send me your contact information, serial number, and exact model of your computer, as well as the date and place of purchase.
I think I am also going to change brands....
Thank you,
Mag -
Hello,
thank you for your quick response. I would of course like to join your approach, so you will find below the requested information:
Serial number: 75177573K
Type of equipment: Laptop
Model: SM60-153
Reference: PSM60E-02C00VFR
The equipment was also registered for warranty on August 6, 2005, so it was purchased on August 5 (I think) at Surcouf Paris Avenue Daumesnil.
There you go, if you wish, you can contact me at the following address: jeanphy82@yahoo.fr.
Thank you for keeping me informed about the progress of this process. -
I also have a Toshiba Qosmio G20 laptop, purchased over 2 years ago at an unreasonable price, thinking I wouldn't encounter any problems. Since the beginning, I've had an overheating issue and a screen problem likely due to the overheating, with a white line running from the top to the bottom. So in your approach, I support you and I even consider boycotting the brand after 3 Toshiba laptops purchased, and after experiencing the customer service, I believe it is advisable to look elsewhere, as they encourage us to do.
Model: G20 138 PQG21E-012014FR Serial No. X5623691G.
I am completely with you!! -
Hello,
For your overheating issue, it comes from the thermal paste used on the processor.
There is too much of it and it is low-quality paste.
The only solution: disassemble the laptop down to the processor and replace the thermal paste.
I have 2 m60-188 laptops that were overheating.
Since replacing the thermal paste, NO overheating issues at all.
Of course, I still have the line b on the screen, but there aren't many solutions for that.
There you go
good luck -
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Hello,
I have exactly the same problem and therefore join you.
Satellite Pro L10
Model No. PSL 15E - 00L01EFR
Serial No. 3503 1563w
Purchased in 2005 from Cdiscount
l-
Good evening,
We sent a letter to Toshiba and were given the brush-off... they don't want to hear anything.
The lesson is that for the purchase of my next computer, I won't be getting another Toshiba and will get an extended warranty!- Hello,
Indeed, Toshiba's position is disappointing. I sent them a letter outlining the facts. Clearly, it doesn't interest them. Or maybe they have too many breakdowns and don't want to set a precedent.
I am a trainer (http://www.spesmethodologie.fr/) and I conduct sessions on Methodology and Learning to Learn. As I use a lot of PowerPoint presentations, my laptop is open for whole days in front of hundreds of people each year, with the Toshiba label. From now on, they will see a different brand.
After investigation, it appears that other products offer very interesting value for money. Perhaps a few years ago there was an edge in terms of reliability and quality, but that is no longer the case.
Thank you to those who kindly responded to me.
Good luck to everyone.
Best regards,
Bertrand Verny
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Hello db66,
We are trying to organize ourselves to obtain a repair for the Toshiba laptop screens with vertical lines.
So, if you are interested in a collective action, please send your names, contact details, laptop serial number, and purchase date to ecran_toshiba@orange.fr. You will be informed and consulted before any legal proceedings.
Best regards
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Hi
I also have this problem with my Toshiba M60 105 computer
a technician told me that the problem is due to the matrix that is located behind the screen-
Hello Salim,
We are trying to organize ourselves to obtain a repair regarding the Toshiba mobile screens with vertical lines.
So, if you are up for a collective action, please send your names, contact information, and the mobile's serial number, purchase date to ecran_toshiba@orange.fr. You will be informed and consulted before any legal action.
Best regards
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Hello,
I have a laptop and I always get the following message:
Could not detect a wireless connection.
Toshiba Premiumact OEMT Vista
The setup is done. And the Bell internet technicians keep asking me to press a wireless button so it turns on on the modem connected to a desktop computer.
Where is this famous button? I can't find it on the sides or in the front. And above, there is the first one to turn it on, a second that says there is no internet connection, and the others are for listening, fast-forwarding, or rewinding music, as well as playing.
Thank you for your response. It’s urgent please. -
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Hello,
The last message posted caught my attention because I felt like it was becoming hopeless.
I also have a similar problem. 18 months after the purchase, the first lines started to appear. They're vertical lines of varying colors. The more time goes by, the more there are...
Today it looks like big blocks of lines, unreadable!!!
Anyway, I had my laptop disassembled by a daring friend and the result is that the connections seem to be in good condition, but the problem appears to be with the screen.
Anyway, huge disappointment... The price of a new screen must be close to that of a new computer!!!
So if anyone wants to try something, I'm in...-
Hello Semaltah,
We are trying to organize a collective action to obtain a repair regarding the Toshiba mobile screens with vertical lines.
So, if you are up for a collective action, please send your names, contact details, and mobile serial number, purchase date to ecran_toshiba@orange.fr. You will be informed and consulted before any legal steps are taken.
Best regards
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Hello,
Another one joins the club, I have a M60-176 satellite, now 3 years old. I have about 40 vertical colored lines running across the screen. They appeared gradually.
Turning to consumer associations seems like a good idea to me. If anyone has already initiated actions, could you share them with us so we can join you? Thank you
It's true that alone we can't do anything, some know the options we have to make ourselves heard by the brand. Thank you for giving us some leads.-
Hello dadyvince,
We are trying to organize ourselves to obtain a repair regarding the Toshiba mobile screens with vertical lines.
So, if you are up for a collective action, please send your names, contact details, and the mobile's serial number, date of purchase to ecran_toshiba@orange.fr. You will be informed and consulted before any legal action.
Best regards
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Well here it is, I am now joining the ranks of those disappointed with Toshiba... TOSHIBA SATELLITE M60-103 laptop bought at Fnac two years ago... and for the past two months, vertical lines of varying colors have appeared on the screen... just like all of you, in fact. Before coming to join you, I unsuccessfully tried to upload the Display Driver... of course without success. What a disappointment to see that no technical solution is possible... unfortunately, I’m one of those who don't have the time to gather testimonies to send to Toshiba's headquarters... I'm taking my courage in both hands, backing up all my data onto an external drive... and I am going to proceed with the technical sacrifice of the equipment on the altar of overconsumption. Goodbye Toshiba (and Microsoft at the same time), hello Apple!!!
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Hello Krysse01,
We are trying to organize ourselves to obtain a repair regarding Toshiba mobile screens with vertical lines.
So, if you are willing to participate in a collective action, please send your names, contact information, and mobile serial number, purchase date to ecran_toshiba@orange.fr. You will be informed and consulted before any legal action.
Best regards
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