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Black screen issue Packard Bell Easynote

Solved
theo25270 Posted messages 12 Status Membre -  
theo25270 Posted messages 12 Status Membre -
Hello,
When I turn on my PC, the Packard Bell startup screen appears, but once the computer is on, the screen stays black but I can see the cursor and move it.
As soon as I press F1, a small window opens with "identity card" written on it and below "user's guide".
What can I do to solve the problem? This computer is only a month old and I can’t use it anymore; it’s been 3 days already.
Sorry for the spelling mistakes.

Configuration: Windows Vista / Chrome 32.0.1700.76

4 réponses

Réponse 1 / 4
theo25270 Posted messages 12 Status Membre 3
 
Hello,
I just solved my problem thanks to the Packard Bell customer service
thank you anyway
2
Réponse 2 / 4
Argopan Posted messages 36 Status Membre 12
 
Hello,

Try something...

Unplug it, remove the battery, and press the power button for at least 10 seconds.

Plug it back in and try to turn it on normally...
0
Réponse 3 / 4
theo25270 Posted messages 12 Status Membre 3
 
Hello again,
I have already tried this manipulation without success and I have also tried removing and reinserting the RAM without success as well.
I don't know what else to do...
0
Réponse 4 / 4
theo25270 Posted messages 12 Status Membre 3
 
And I should clarify that the first time it happened, I had to shut down the computer with the button and as a result the session got locked, and every time I turn it on, it unlocks this session and the screen is still black...
0