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Blue screen after adding RAM

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djeff@ Posted messages 55 Status Member -  
djeff@ Posted messages 55 Status Member -
Hello, I'm reposting a new topic following this one https://forums.commentcamarche.net/forum/affich-28668371-trop-de-ram-pas-bon

So, still experiencing these blue screens intermittently, nothing specific seems to trigger them, the message after restarting the PC: Problem signature:
Problem Event Name: BlueScreen
System Version: 6.1.7601.2.1.0.768.3
Regional Identifier: 1036

Additional information about the problem:
BCCode: a
BCP1: FFFFFA810E272B58
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80002E9FD31
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files helping to describe the problem:
C:\Windows\Minidump\090813-22885-01.dmp
C:\Users\jeff\AppData\Local\Temp\WER-56659-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x040c

If the online privacy statement is not available, read the offline version:
C:\Windows\system32\fr-FR\erofflps.txt
and this has been happening since I added a second RAM stick, when I run siw I get this:
"Warning! wrong values reported by BIOS.
"Maximum Memory Module Size: [unknown]."
So my question is: what should I do? Do I need to change something in the BIOS? If so, how?
Yet the stick is active when I check the task manager... is it possible that the two sticks are not of the same brand? That they might be conflicting with each other?
So, if someone knows what I should do, thanks in advance :)

Configuration: Windows 7 / Firefox 23.0

21 answers

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  1. Srg2
     
    Bizarrely, the BSOD (Blue Screen Of Death) mainly appears in the case of physical problems... so start by removing the new RAM sticks just to see if they're not the ones causing the issue... (sometimes motherboards don't accept RAM sticks with different frequencies)
    4
    1. djeff@ Posted messages 55 Status Member 5
       
      they have exactly the same frequencies.. except for the lowest one which is not supported for one of them, which starts at 457.. it's missing the 350 (I don't remember the exact number) but I was told that only the higher ones count and must be the same otherwise it's the values of the lowest one that take precedence (if I understood correctly^^),
      and yes I tried removing it to go back with the original one and apparently no more blue screen.. the blue screens appeared after adding RAM... or coincidence but I would be surprised since the PC was just reinstalled..
      0
    2. Srg2
       
      So it's the new RAM sticks that are causing the issue.. check the compatibility of the new ones with the motherboard

      Edit: what do you mean by 'reinstalled'?
      0
    3. djeff@ Posted messages 55 Status Member 5
       
      how do I see that?
      0
    4. djeff@ Posted messages 55 Status Member 5
       
      If my memory stick is active, does it necessarily mean that it is supported by the motherboard?
      0
    5. lolXdOK Posted messages 71 Status Member 1
       
      it depends because it’s often the CPU that takes up the RAM
      0
  2. djeff@ Posted messages 55 Status Member 5
     
    Hello, if anyone has followed my "stories", here it was simply a case of incompatible RAM sticks, compatible enough to work and be recognized, but in practice, the CPU wouldn't accept them... I think it was at certain speeds that it didn't work anymore...
    Anyway, so the A data and Corsair RAM sticks (I mentioned Kingston in the subject but I was wrong... it was a Corsair) are not compatible... even with exactly the same references... > issue resolved :)
    3
  3. djeff@ Posted messages 55 Status Member 5
     
    Well, the second one I added has exactly the same specs as the first one (original) except that it’s not the same brand... my motherboard is supposed to support 8 gigabytes.
    1
  4. djeff@ Posted messages 55 Status Member 5
     
    no no I just added a second..the first one being original
    1
  6. lolXdOK Posted messages 71 Status Member 1
     
    Are the RAM sticks compatible with your processor and motherboard?
    0
  7. lolXdOK Posted messages 71 Status Member 1
     
    Yes, but did you remove the other sticks? Because if you removed the old ones, it's normal.
    0
  8. djeff@ Posted messages 55 Status Member 5
     
    I feel like the answer lies in this "warning" from siw about the BIOS... but I have no idea how to proceed :(
    Maybe I should simply order a second Kingston stick so that I have 2 perfectly identical ones?
    0
  9. lolXdOK Posted messages 71 Status Member 1
     
    I think so too :/
    0
  10. djeff@ Posted messages 55 Status Member 5
     
    There are 2 slots planned for each 1x4giga max: that is, 2x4giga :)
    0
  11. djeff@ Posted messages 55 Status Member 5
     
    the one from Orine is unbranded: data ram or something like that
    0
  12. lolXdOK Posted messages 71 Status Member 1
     
    Because it's standard. How many gigabytes of RAM do you have by default? 4?
    0
  13. djeff@ Posted messages 55 Status Member 5
     
    Yes, originally there was a single 4GB stick and one free slot.
    0
  14. lolXdOK Posted messages 71 Status Member 1
     
    Ah, usually it's a PC where you can't add RAM; I had a PC like that not long ago.
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  15. djeff@ Posted messages 55 Status Member 5
     
    Well, on my old PC, it didn't cause any problems; and I've often added RAM to desktop computers and never had this kind of issue before. (Except once, it was a problem with incompatible brands... but this time the stick was neither recognized nor active... now it's active when I check my task manager :s
    0
  16. djeff@ Posted messages 55 Status Member 5
     
    That would be silly because I play a bit and in games I can really see the difference... it's much smoother with 8GB than with 4 :) if it weren't for those blue screens and random restarts :( maybe I'll try to put in only 2 by getting a Kingston just to have the same brand? 6 would be better than 4 anyway?
    0
  17. djeff@ Posted messages 55 Status Member 5
     
    thank you anyway :) well, by trying things out, I might eventually find a solution :) unless a real pro comes by this topic with a miracle solution :D
    0
  18. lolXdOK Posted messages 71 Status Member 1
     
    Your processor? Graphics card? Brand of the RAM sticks? :)
    0
  19. djeff@ Posted messages 55 Status Member 5
     
    Just a moment, I'm downloading Everest because if it's paid for the reports... I'll send that to you in a few minutes.
    0
  21. djeff@ Posted messages 55 Status Member 5
     
    />

    EVEREST Corporate Edition

    Version EVEREST v5.30.1900/en
    Benchmark module 2.4.273.0
    Website http://www.lavalys.com/
    Report type Report generator [ TRIAL VERSION ]
    Computer JEFF-PC
    Generator jeff
    Operating system Microsoft Windows 7 Home Premium 6.1.7601
    Date 2013-09-08
    Time 16:32

    Summary

    Computer:
    System type ACPI x64-based PC
    Operating system Microsoft Windows 7 Home Premium
    System service pack [ TRIAL VERSION ]
    Internet Explorer 9.10.9200.16660
    DirectX DirectX 11.0
    System name JEFF-PC
    User name jeff
    Login domain [ TRIAL VERSION ]
    Date / Time 2013-09-08 / 16:32

    Motherboard:
    Processor type 2x , 2500 MHz (12 x 208)
    Motherboard name Samsung 300E4A/300E5A/300E7A/3430EA/3530EA
    Motherboard chipset Unknown
    System memory [ TRIAL VERSION ]
    BIOS type Award (11/02/12)

    Monitor:
    Video card Intel(R) HD Graphics Family (3953432 Ko)
    Video card Intel(R) HD Graphics Family (3953432 Ko)
    Video card NVIDIA GeForce GT 520MX (1048448 Ko)
    Monitor Generic Plug-and-Play Monitor [NoDB]

    Multimedia:
    Audio card High Definition Audio Controller [8086-1C20] [NoDB]

    Storage:
    IDE controller Intel(R) Mobile Express Chipset SATA AHCI Controller
    Hard drive Hitachi HTS547575A9E384 (698 Go, IDE)
    Optical drive Slimtype DVD A DS8A8SH
    Hard disk status SMART OK

    Partitions:
    C: (NTFS) [ TRIAL VERSION ]
    D: (NTFS) 277503 Mo (269343 Mo free)
    Total size [ TRIAL VERSION ]

    Input:
    Keyboard Standard PS/2 Keyboard
    Mouse ELAN PS/2 Smart-Pad Port
    Mouse HID Mouse

    Network:
    Main IP address [ TRIAL VERSION ]
    Main MAC address B8-03-05-9B-20-30
    Network card Intel(R) Centrino(R) Wireless-N 130 (192. [ TRIAL VERSION ])
    Network card Bluetooth Device (personal area network)
    Network card Realtek PCIe GBE Family Controller

    Devices:
    Printer Fax
    Printer Microsoft XPS Document Writer
    USB Controller Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 [8086-1C26] [NoDB]
    USB Controller Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D [8086-1C2D] [NoDB]
    USB Device Generic USB Hub
    USB Device Generic USB Hub
    USB Device Intel(R) Centrino(R) Wireless Bluetooth(R) 3.0 + High Speed Adapter
    USB Device USB Input Device
    USB Device Composite USB Device
    USB Device WebCam SC-0311139N
    Battery Microsoft AC Adapter
    Battery Microsoft ACPI-Compliant Control Method Battery
    Battery Microsoft Composite Battery

    DMI:
    BIOS vendor Phoenix Technologies Ltd.
    BIOS version 09QA
    System manufacturer SAMSUNG ELECTRONICS CO., LTD.
    System name 300E4A/300E5A/300E7A/3430EA/3530EA
    System version 0.1
    System serial number [ TRIAL VERSION ]
    System UUID [ TRIAL VERSION ]
    Motherboard manufacturer SAMSUNG ELECTRONICS CO., LTD.
    Motherboard name 300E4A/300E5A/300E7A/3430EA/3530EA
    Motherboard version FAB1
    Motherboard serial number [ TRIAL VERSION ]
    Chassis manufacturer SAMSUNG ELECTRONICS CO., LTD.
    Chassis version 0.1
    Chassis serial number [ TRIAL VERSION ]
    Chassis identifier [ TRIAL VERSION ]
    Chassis type Laptop

    DMI

    [ BIOS ]

    BIOS properties:
    Vendor Phoenix Technologies Ltd.
    Version 09QA
    Release date 11/02/2012
    Size 2560 Ko
    Boot devices Floppy Disk, Hard Disk, CD-ROM
    Available functions Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
    Standards complied DMI, ACPI
    Expansion capabilities PCI, USB

    [ System ]

    System properties:
    Manufacturer SAMSUNG ELECTRONICS CO., LTD.
    Product 300E4A/300E5A/300E7A/3430EA/3530EA
    Version 0.1
    Serial number [ TRIAL VERSION ]
    SKU# System SKUNumber
    Family HuronRiver System
    Universal unique identifier [ TRIAL VERSION ]
    Boot type Power button

    [ Motherboard ]

    Motherboard properties:
    Manufacturer SAMSUNG ELECTRONICS CO., LTD.
    Product 300E4A/300E5A/300E7A/3430EA/3530EA
    Version FAB1
    Serial number [ TRIAL VERSION ]

    [ Chassis ]

    Chassis properties:
    Manufacturer SAMSUNG ELECTRONICS CO., LTD.
    Version 0.1
    Serial number [ TRIAL VERSION ]
    Label [ TRIAL VERSION ]
    Chassis type Laptop
    Status at boot Safe
    Power state Safe

    [ Processors / Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz ]

    Processor properties:
    Manufacturer Intel(R) Corporation
    Version Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz
    Serial number Not Supported by CPU
    Label TBD By OEM
    Component type number TBD By OEM
    External clock 100 MHz
    Max clock speed 2500 MHz
    Current clock speed 2500 MHz
    Type Central Processor
    Voltage 1.2 V
    Status Enabled
    Update ZIF
    Socket identifier Processor
    HTT / CMP units 2 / 2

    [ Caches / L1-Cache ]

    Cache properties:
    Type Internal
    Status Enabled
    Operation mode Write-Through
    Associativity 8-way Set-Associative
    Max size 64 Ko
    Installed size 64 Ko
    Managed SRAM type Synchronous
    Current SRAM type Synchronous
    Error correction Single-bit ECC
    Socket identifier L1-Cache

    [ Caches / L2-Cache ]

    Cache properties:
    Type Internal
    Status Enabled
    Operation mode Write-Through
    Associativity 8-way Set-Associative
    Max size 256 Ko
    Installed size 256 Ko
    Managed SRAM type Synchronous
    Current SRAM type Synchronous
    Error correction Single-bit ECC
    Socket identifier L2-Cache

    [ Caches / L3-Cache ]

    Cache properties:
    Type Internal
    Status Enabled
    Operation mode Write-Back
    Max size 3072 Ko
    Installed size 3072 Ko
    Managed SRAM type Synchronous
    Current SRAM type Synchronous
    Error correction Single-bit ECC
    Socket identifier L3-Cache

    [ Memory devices / ChannelA-DIMM0 ]

    Memory device properties:
    Form SODIMM
    Detailed type Synchronous
    Size 4096 Mo
    Speed 1333 MHz
    Total size 64 bits
    Data width 64 bits
    Device location ChannelA-DIMM0
    Bank number BANK 0
    Manufacturer 029E
    Serial number 00000000
    Label 9876543210
    Component type number CMSO4GX3M1A1333C9

    [ Memory devices / ChannelA-DIMM1 ]

    Memory device properties:
    Form DIMM
    Device location ChannelA-DIMM1
    Bank number BANK 1
    Label 9876543210

    [ Memory devices / ChannelB-DIMM0 ]

    Memory device properties:
    Form SODIMM
    Detailed type Synchronous
    Size 4096 Mo
    Speed 1333 MHz
    Total size 64 bits
    Data width 64 bits
    Device location ChannelB-DIMM0
    Bank number BANK 2
    Manufacturer 04CB
    Serial number 0000F44A
    Label 9876543210
    Component type number AD73I1C1674EV

    [ Memory devices / ChannelB-DIMM1 ]

    Memory device properties:
    Form DIMM
    Device location ChannelB-DIMM1
    Bank number BANK 3
    Label 9876543210

    [ System slots / PEG Gen1/Gen2 X16 ]

    System slot properties:
    Slot identifier PEG Gen1/Gen2 X16
    Usage Used
    Data bus width x16
    Length Long

    [ System slots / PCI-Express 1 X1 ]

    System slot properties:
    Slot identifier PCI-Express 1 X1
    Type PCI-E x1
    Usage Used
    Data bus width x1
    Length Short

    [ System slots / PCI-Express 2 X1 ]

    System slot properties:
    Slot identifier PCI-Express 2 X1
    Type PCI-E x1
    Usage Empty
    Data bus width x1
    Length Short

    [ System slots / PCI-Express 3 X1 ]

    System slot properties:
    Slot identifier PCI-Express 3 X1
    Type PCI-E x1
    Usage Empty
    Data bus width x1
    Length Short

    [ System slots / PCI-Express 4 X1 ]

    System slot properties:
    Slot identifier PCI-Express 4 X1
    Type PCI-E x1
    Usage Used
    Data bus width x1
    Length Short

    [ System slots / PCI-Express 5 X1 ]

    System slot properties:
    Slot identifier PCI-Express 5 X1
    Type PCI-E x1
    Usage Empty
    Data bus width x1
    Length Short

    [ Port connectors / Keyboard ]

    Port connector properties:
    Port type Keyboard Port
    Internal connector designation None
    Internal connector type None
    External connector designation Keyboard
    External connector type PS/2

    [ Port connectors / Mouse ]

    Port connector properties:
    Port type Mouse Port
    Internal connector designation None
    Internal connector type None
    External connector designation Mouse
    External connector type PS/2
    0
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