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Integrated sound card issue (Realtek XPE B03)

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Amok -  
kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   -
Hello!

I built my computer a few months ago with Windows 7. Everything was working fine until this afternoon, but suddenly my audio device isn't recognizing anything and I can't listen to anything anymore. I've tried installing different drivers and reinstalling the one provided with the motherboard CD, but nothing works and I really don’t know what more I can do. My sound card is recognized in the BIOS, so it must be a driver issue.

If anyone has an idea of what my problem could be, I would appreciate some clarification; it would really annoy me to have to reinstall Windows without being sure of the outcome...
I can provide the components in detail if it's clearer.

Thank you for your response.

12 answers

  1.
    kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 685
     
    Hello,

    Download and install -->> AIDA64 extreme <<--

    Check out this -->> tutorial <<--

    Copy the report from the beginning including the content of the --> DMI

    Do not include anything after the DMI until the end.

    Paste the report in your next message

    --
    Human beings are at their best when things are at their worst.
    0
  2. Amok
     
    Thank you for your assistance.

    I downloaded AIDA64, the full report:
    --------[ Summary ]------------------------------------------------------------------------------------------------------

    Computer:
    System type ACPI x64-based PC
    Operating System Microsoft Windows 7 Professional
    System Service Pack [ TRIAL VERSION ]
    Internet Explorer 10.0.9200.16660
    DirectX DirectX 11.0
    System name QUETZACOALT
    User name Amok
    Login domain [ TRIAL VERSION ]
    Date / Time 2013-08-30 / 01:27

    Motherboard:
    Processor type HexaCore AMD FX-6100, 3624 MHz (18 x 201)
    Motherboard name Gigabyte GA-970A-DS3 (2 PCI, 3 PCI-E x1, 2 PCI-E x16, 4 DDR3 DIMM, Audio, Gigabit LAN)
    Motherboard chipset AMD 970, AMD K15
    System memory [ TRIAL VERSION ]
    DIMM1: Corsair XMS3 CMX4GX3M1A1600C9 4 GB DDR3-1333 DDR3 SDRAM (9-9-9-24 @ 666 MHz) (8-8-8-22 @ 592 MHz) (7-7-7-19 @ 518 MHz) (6-6-6-16 @ 444 MHz)
    DIMM2: Kingston HP497157-D88-ELFWG [ TRIAL VERSION ]
    DIMM3: Corsair XMS3 CMX4GX3M1A1600C9 [ TRIAL VERSION ]
    DIMM4: Kingston HP497157-D88-ELFWG [ TRIAL VERSION ]
    BIOS type Award Modular (08/14/12)

    Monitor:
    Video card ATI Radeon HD 5800 Series (1 GB)
    Video card ATI Radeon HD 5800 Series (1 GB)
    Video card ATI Radeon HD 5800 Series (1 GB)
    3D accelerator ATI Radeon HD 5850 (Cypress)
    Monitor Samsung SyncMaster S22A350H (Analog) [22" LCD] (H9MB502498)

    Multimedia:
    Audio card ATI Radeon HDMI @ ATI Cypress/Hemlock - High Definition Audio Controller
    Audio card ATI SB900 - High Definition Audio Controller

    Storage:
    Standard Dual Channel PCI IDE Controller
    Standard Dual Channel PCI IDE Controller
    Hard drive WDC WD15EARS-60MVWB0 ATA Device (1500 GB, SATA-II)
    CD-ROM Drive
    CD-ROM Drive
    CD-ROM Drive
    Hard drive status SMART OK

    Partitions:
    C: (NTFS) [ TRIAL VERSION ]
    Total size [ TRIAL VERSION ]

    Input:
    HID Keyboard Device
    HID-compliant mouse

    Network:
    Primary IP address [ TRIAL VERSION ]
    Primary MAC address 90-2B-34-A5-A9-E7
    Network card Hamachi Network Interface (25.8 [ TRIAL VERSION ])
    Network card Realtek PCIe GBE Family Controller (192. [ TRIAL VERSION ])
    Network card TAP-Win32 Adapter V9 (Tunngle)

    Devices:
    Fax Printer
    Microsoft XPS Document Writer
    USB Controller ATI SB900 - OHCI USB Controller
    USB Controller ATI SB900 - OHCI USB Controller
    USB Controller ATI SB900 - OHCI USB Controller
    USB Controller ATI SB900 - OHCI USB Controller
    USB2 Controller ATI SB900 - EHCI USB 2.0 Controller
    USB2 Controller ATI SB900 - EHCI USB 2.0 Controller
    USB2 Controller ATI SB900 - EHCI USB 2.0 Controller
    USB3 Controller Etron EJ168 USB 3.0 xHCI Controller
    USB Device USB Composite Device
    USB Device USB Input Device
    USB Device USB Input Device
    USB Device USB Input Device
    Battery Microsoft Composite Battery

    DMI:
    BIOS Manufacturer Award Software International, Inc.
    BIOS Version F4
    System Manufacturer Gigabyte Technology Co., Ltd.
    System name GA-970A-DS3
    System version
    System serial number [ TRIAL VERSION ]
    System UUID [ TRIAL VERSION ]
    Motherboard Manufacturer Gigabyte Technology Co., Ltd.
    Motherboard name GA-970A-DS3
    Motherboard version x.x
    Motherboard serial number [ TRIAL VERSION ]
    Chassis Manufacturer Gigabyte Technology Co., Ltd.
    Chassis version
    Chassis serial number [ TRIAL VERSION ]
    Chassis identifier [ TRIAL VERSION ]
    Chassis type Desktop Case
    Memory sockets (Total/Free) 4 / 0
    0
  3. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 685
     
    Try this pilot --> audio

    --
    Human beings are at their best when things are at their worst
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  4. Amok
     
    I installed it, but it doesn't change anything. I think I already tried this driver; the problem must be coming from somewhere else.
    0
  6. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 685
     
    Go to Start
    In the search bar
    Type: devmgmt.msc and OK.

    See if there are any question marks and which ones?
    If so, right-click on the device
    Properties
    Details tab
    Give the hardware identifier number.

    To find the identifier number, look -->> here <<--

    Also provide the list that appears in audio controllers.

    --
    Human beings are at their best when things are at their worst.
    0
  7. Amok
     
    No, there are no question marks on the device manager.
    0
  8. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 685
     
    Give the list that appears in audio controllers.

    --
    Human beings are at their best when things are at their worst.
    0
  9. Amok
     
    There's only one item, ATI HDMI Audio.

    Could my problem come from a cable that's too worn (I doubt it, but still) between my motherboard and the USB ports?
    0
  10. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 685
     
    Go into the BIOS and check if the audio device is enabled, set to enable.

    Look in on-board device and/or integrated peripherals.

    --
    Human beings are at their best when things are at their worst.
    0
  11. Amok
     
    It was activated, I deactivated it, I restarted and then I reactivated it. I changed the order of the components to start first and I put the sound card in second, the icon no longer indicates "mute" but the volume percentage. However, I still can't hear anything.
    0
  12. Amok
     
    Oh, it actually works... The sound card probably didn't start automatically. Thank you for your advice and your patience, Kaneagle, you've really helped me out :)
    0
  13. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 685
     
    Happy for you,
    Have a nice day.

    --
    Human beings are at their best when things are at their worst.
    0