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Philips PNS 500 GPS Update

0lala Posted messages 165 Status Member -  
 majdad -
Hello everyone
I've bought a GPS brand << Philips pns 500 >> with lifetime free updates

I've noticed some anomalies on my route, does Philips respond to GPS update requests?
I sent them a message requesting this, but since I registered with Philips after the purchase, I haven't received a response!
Or how can I perform the update?

Best regards

20 answers

  1. victime
     
    Personally, I received the email from Philips 1 year later!! GG
    5
    1. Jiji
       
      Did the email include the update?
      0
    2. wimanana56
       
      yes
      the email contains the necessary links to obtain the update, it’s a software of over 1 GB with an activation code.
      I received it about a year after the purchase, but the procedure followed meticulously did not allow the GPS update. Fed up.
      1
  2. thomas2802 Posted messages 485 Registration date   Status Member Last intervention   83
     
    Hello,

    When you purchased your GPS, did you have a CD or DVD? Have you connected your GPS to your computer? Sometimes software installs automatically on the computer to allow for updates, as after checking the Philips website, I could not find a link to update your device; I only found the user manual.

    As for route anomalies, you can always try restoring it to factory settings.

    Best regards
    0
  3. 0lala Posted messages 165 Status Member 22
     
    Re hello
    thank you thomas2802, regarding the GPS
    no, I didn't receive any CD or DVD.
    I registered on the Philips website to benefit from free updates
    I connected it to my PC, I didn't receive any update request, so I concluded
    that it was good!!!
    according to Philips, when there is an update, they send it to me by email (so?) should I believe it?
    how to proceed: restore factory settings
    Best regards
    0
    1. pfilou2001 Posted messages 1 Status Member
       
      Yes, because he sends it to me every year, except this time I am facing an issue with a backup failed message, so there is no version change.
      0
    2. LuKro
       
      "Error: the backup failed because the backup folder could not be created."
      0
      1. philippebesson Posted messages 3 Status Member > LuKro
         
        Philips' response for the same problem: launch the installation procedure by right-clicking and selecting "Open with" (Run as administrator).
        0
  4. thomas2802 Posted messages 485 Registration date   Status Member Last intervention   83
     
    I don't specifically know Philips GPS devices ^^ by the way, before seeing yours, I didn't know they made GPS devices, I'm more knowledgeable about TomTom and Garmin
    but if that's the case, maybe it's true that they'll send you an update only when your GPS needs it via email. Even though it seems strange to me that they don't offer a software to install on the computer to actually do this update.

    In any case, you can always ask for advice in-store in case of problems or doubts, a consultant should know what to do for your model of GPS.

    For factory reset, have you tried looking in the settings and maybe system, factory reset (or reset to default)? The categories are random, it varies from one manufacturer to another but the objective is always the same.

    Best regards
    0
  6. 0lala Posted messages 165 Status Member 22
     
    Hello again
    the GPS mapping is TomTom, it's stated on the box
    just in case?
    thank you for your information
    I will ask for advice at the store

    Best regards
    0
  7. thomas2802 Posted messages 485 Registration date   Status Member Last intervention   83
     
    Sure, they should be able to help you better with the update as no information was found on the Philips website.

    Yes, it is quite possible that Philips relies on TomTom for its GPS maps. But that doesn't help with the update as the map needs to be modified by Philips.

    Sincerely
    0
  8. 0lala Posted messages 165 Status Member 22
     
    Hello
    thomas2802
    Well, this is what I received from Philips (You will receive an email indicating the update procedure as soon as
    it is published, once or twice a year.)

    Best regards,

    The Philips Customer Service Team
    ______________
    hoping this is true?
    we'll see later

    Best regards
    0
    1. onebeer
       
      Email received this week to download the update with activation code.
      I had 3 days left to access the update, the link being valid for 7 days.
      2 hours of downloading for a file of 1.33 gigabytes at a speed of 2 megabytes at home.
      The installation must be performed under Windows, the file being an .exe
      Then connect your GPS, turn it on, wait for the connection with the PC.
      Once that’s done, right-click on the Philips_Updater icon, then click on "run the file as administrator."
      The software launches, creates a backup, and proceeds with the update, which is very long: Don't panic! (as can be seen in the intergalactic backpacker's guide...)
      It really takes a long time... no, really...
      Enter your activation code, you will be asked to verify the proper functioning of the GPS, for that disconnect the device.
      If it works correctly, click OK,
      If not, reconnect it and click restore.

      All this to say that like many, I thought it was a scam, but no, it’s not the case.

      For your information, I registered more than a month after buying the GPS, normally, you should do it within 30 days to benefit from lifetime updates.

      GPS is quite good overall.
      0
  9. dolo51290
     
    Hello, my sister just acquired the same GPS and she can't figure out how to update it either. Did you find the solution? Did Philips get back to you?
    Thank you in advance.
    0
    1. chayenne
       
      I have the same problem with my GPS PNS 400 and Philips isn't responding either.
      0
    2. Yannick
       
      It's Philips who needs to send the update to your email.....

      I'm currently battling with them for one of my members.

      Yannick (Association at your rights appointments - 59300 Valenciennes)
      0
      1. pompier > Yannick
         
        I am not receiving the update either, thank you.
        0
  10. nemrod18 Posted messages 15209 Registration date   Status Member Last intervention   2 528
     
    For six months, perhaps... but he has never come back to tell us.

    --
    Quote from Georges Courteline:
    To be regarded as an idiot in the eyes of a fool is a connoisseur's delight. This is just a signature and not a personal attack.
    0
  11. invité
     
    Hello,

    I also bought this model; I am a delivery driver and if you want to use it daily for work, spend a little more but don't count on it to save you time unless you enjoy taking detours.
    As for the update, after three months I finally received an email to download the update software, but unfortunately it doesn't work.
    0
  12. Olala
     
    Hello .....6 months and a day close ,,,, thank you nemrod18
    Well, I'm not the only one ! ! ! to put ................

    I received this from Philips
    ( Now you can download the Update application including the specific mapping for your device at the address: ...................................with a license code................)

    this is not the first download attempt I have made for this
    application that should be over 1 GB
    for now I will know more if I manage to finish the download
    which is very long ! ! !

    Best regards
    0
  13. invité
     
    I have the same problem; after a day of downloading, nothing works.
    0
    1. Olala
       
      Hello

      Did you download the software in its entirety?

      Best regards
      0
    2. Olala
       
      software ? > application
      0
  14. Olala
     
    Hello

    After numerous download attempts, both on Vista IE8 32 bit,

    and Windows 7 64 bit, I only managed to get about 300 MB, after which

    the download stops!

    Yesterday, I sent an email to ***@***, so they could resolve the issue

    dolo51290: yes, Philips responds if you ask them a

    question!!! (they have always responded to me)

    For now, I'm waiting for a response regarding the update

    Best regards
    0
  15. Olala
     
    Hello

    Application downloaded in just under 2 hours and 30 minutes over WiFi, easy installation = update completed on GPS PNS 500/12

    Thank you

    Best regards
    0
    1. FIFI27620 Posted messages 4 Status Member
       
      HELLO
      I am new to the forum
      I see that you managed to download the updates for your PNS 500/12. COULD YOU tell me how you obtained them? I can't find them anywhere, not even after registering on the Philips site; I received no response
      or do you still have the download folder
      THANK YOU IN ADVANCE

      SINCERELY
      0
    2. Olala
       
      Hello FIFI27620

      Did you ask them if you haven't received any updates yet?

      I bought this GPS in July > registration on Philips-car and confirmation of update processing

      On 24/02/2014: I received, by email;
      to download a specific application for my device based on cartographic data and the PHILIPS PNS model, specifying that
      (The download link remains active for 1 week from the date of this email)
      . The size of the file to download is over 1 GB,
      after the update process, you need to enter a license code

      You should send them an email at philips-car.com for the updates
      Best regards
      0
    3. aty83480
       
      I sent 3 emails without a response, and when is he finally going to decide to reply? 3 correspondents are playing with me like I'm the ball, :) it was me the ball.
      0
    4. nemrod18 Posted messages 15209 Registration date   Status Member Last intervention   2 528 > aty83480
       
      Who, what?
      0
    5. Babajaya83 Posted messages 5 Status Member
       
      PSn 500/12 provided without Spain or Portugal. After registration and sending an email, no response from Philips.
      0
  16. FIFI27620 Posted messages 4 Status Member
     
    Thank you for all this information, I'll do it right away.
    Best regards
    0
  17. chrisman33 Posted messages 4 Status Member 5
     
    Hello, I have a big problem with this Philips GPS pns 500/12. After a bad manipulation, I formatted the GPS and I no longer have the software on the GPS. I wrote to Philips but have not received a response from them. I managed to reinstall after xxxxxxx updates, but the GPS no longer receives satellite signals. So could you please send me the original software, and then I will see if it picks up satellite signals? Thank you in advance.
    0
    1. philippebesson Posted messages 3 Status Member
       
      Hello, address (contact@philips-car.com) if registered after purchase.
      0
    2. philippebesson Posted messages 3 Status Member
       
      For the GPS signal often blocked by the location where you are at startup, move to an open area and wait a little for an update after 1 year of purchase.
      0
  18. gabelou111
     
    For now, after two registration attempts on

    http://philips-car.com/maps

    I am unable to complete my registration.
    0
    1. gabelou111
       
      The third time was the charm... Philips message updated twice a year... you will receive a notification when it becomes available.
      0
  19. master_syr Posted messages 1 Status Member
     
    Hello everyone
    I bought the Philips PNS 500 GPS and registered on their website, and the day before yesterday I received an email containing a link to download the update. I did that manually, but unfortunately my device doesn't work now, so could someone send me the software for this device or tell me a site to download it?
    Thank you in advance
    0
    1. gabelou111
       
      I can only advise you to copy the activation code that is requested twice. (and paste it each time). Do not delete the message. The download is long, but I was able to complete the update (it seemed almost an hour)... Hang in there.
      0
  20. paulo-v
     
    Hello everyone, I recently got a GPS PNS510bt/12 and I've noticed that there is no software on PC to perform updates. However, on my GPS, the device is still set at 80 km/h while it has been changed to 70 km/h for several years. I'm missing something, but what?

    P.S.: I have registered my product and received the confirmation email nearly two months ago.

    Thank you.
    0
  21. estac
     
    Hello,

    Whoever miraculously possesses the latest update for the PNS 500/12, please share it with others. Purchased on 04/12/2013 at Electro Dépôt during a promotion, I registered on DPA and received an update in early 2014. Since then, nothing despite the various emails sent. They don’t even bother to respond.
    Thank you in advance to anyone who can provide a recent update.
    Best regards,
    JPA
    0
    1. Jiji
       
      Same for me... device bought in July 2015. I took a while to demonstrate to them that I registered on time for free samples and since then... nothing.
      0