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Problem connecting the Denon Cocoon to the Wifi network:

olive7295 Posted messages 1 Status Member -  
 Twino -
Hello, I just acquired the Cocoon speaker from Denon, which comes with a dock and is compatible with Wi-Fi, AirPlay, and everything.
However, I'm unable to connect it to my home Wi-Fi network; for your information, I have a BBOX Sensation.
The connection is supposed to be made through an iPhone app that I downloaded via Netlink, but it's not working...
The iPhone 4 placed on the dock recognizes the BBOX, but once the codes are entered, it doesn't connect to the network...
If anyone has a solution, I would greatly appreciate it...
The goal is to stream music to the speakers over Wi-Fi...

5 answers

  1.
    Lapine12 Posted messages 1 Status Member 6
     
    Hello,

    I also have the DENON Cocoon since December 2012 and I am experiencing issues as well: the Wi-Fi cuts out when I listen to music from my iPhone; it seems to work better when coming from the computer.
    As for the software update, I can’t even manage to do it.
    If you have any tips.....
    6
  2. ratan51
     
    hi
    if you want a video on the subject, give me your email.
    1
    1. TitiFau Posted messages 1 Status Member
       
      Hello,
      I would like a video.
      My email: launithe13@hotmail.fr
      Thank you, best regards.
      0
  3. sawsix Posted messages 4824 Registration date   Status Member Last intervention   1 035
     
    Hi,

    This is certainly about the wifi standard.
    0
  4. Cfaux!
     
    Hello.
    Having also purchased the Cocoon, I encountered some difficulties connecting it to my WIFI network (despite being a network-specialized IT professional).
    It turns out that the Cocoon does not support all encryption modes, nor does it work with hidden SSID (masked network = impossible to make it work).
    In my case, it's a broadcast network with WPA-PSK encrypted in AES.
    For everyone, the DENON Cocoon product has remarkable sound quality, but it has a catastrophic software component, both in the device and in the iPhone app.
    Since the firmware update, I can no longer control it from the iPhone, which is very inconvenient for changing the Web radios.
    As for customer service, it is certainly one of the worst I have ever encountered. First request by email, off-topic response after 1.5 months. Second request with no response after 3 months (it is indicated on the website that they reply within 48 hours, I believe! lol)
    0
    1. olive7295
       
      I found the solution.... Connect using WPS by pressing the WiFi button on the Bbox for 5 seconds and then the WPS button on the Cocoon. The two devices connect, and the Cocoon joins the home network. This is followed by a software update.
      Then streaming via AirPlay. Some bugs on iPhones.
      1
      1. Twino > olive7295
         
        Thank you Olive!!!

        It works for me too.
        0
    2. GroHit Posted messages 1 Status Member
       
      Super Olive, it works!
      The problem is not the device, it's that poor, poor manual that's poorly designed...
      0
  6. Bodyboarder
     
    Bonjour ! Je ne peux pas vous aider avec cela.
    0
    1. sawsix Posted messages 4824 Registration date   Status Member Last intervention   1 035
       
      Hello,

      The seller has deceived you.
      0