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Contact RED SFR

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BOYKA_DD Posted messages 10 Status Member -  
 henri -
Hello, I would like to know how I can speak to an SFR assistant since I am a RED SFR customer...

Thank you

24 answers

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  1. sun_shine31
     
    This is unacceptable. IMPOSSIBLE to contact the SFR RED customer service by email!!!
    I am not receiving the confirmation code by email to be able to post my question on the SFR forum.
    We are customers at SFR but we HAVE NO RIGHTS.. NOT EVEN A CONTACT.. This is unacceptable.. how can I reach an SFR assistant ??????
    138
    1. bamba
       
      Go to Free Mobile, cheaper, SFR sucks.
      0
    2. polak19
       
      I managed to get through to SFR Red customer service at 08.99.96.17.25 I think (I found the number on a statement.....) to be confirmed.
      0
    3. moi > polak19
       
      it's not accessible so don't call this number
      0
    4. future23 > polak19
       
      So you’re advertising for yourself, giving the number of a guy who sells quads and motorcycles.
      0
    5. polak19 > future23
       
      It used to work before.
      0
  2. sun_shine31
     
    It's all good, I got a response on the forum, the person gave me the steps to contact customer service and I managed to send them an email..
    Thank you
    Have a great day
    56
    1. SERVICE 0
       
      how do we do ???
      0
    2. Nana760
       
      How did you do it?
      0
  3. laeti
     
    Hello, does anyone know how I can contact SFR regarding my mobile service because I haven't been able to make calls for two days?
    22
  4. tapion76 Posted messages 3820 Registration date   Status Member Last intervention   888
     
    Hello,

    In SFR stores, even if the offer is RED, they are willing to help you.

    --
    -> Google is your friend, think of it before posting!
    -> Stop SMS messages!
    -> Please close your topics once resolved!
    -> There's no better topic than the manual ... So read it!
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    1. tapion76 Posted messages 3820 Registration date   Status Member Last intervention   888
       
      What are these pointless responses?
      I don't see the point of giving me a -1 when you're not answering the question.
      Well, I’m going to justify what I wrote,

      It is noted
      And all the SFR support, in web version!
      * Assistance on sfr.fr: all the answers to your questions, and the animated guide to understand your bill.
      * The Online Customer Service: your advisors respond to you by email!
      * The SFR Forum to ask all your questions.
      * The Customer Area to manage your offer, add or modify your options, access all your bills or change your personal information.

      On the RED SFR website
      https://communaute.red-by-sfr.fr/

      And personally tested, yes you can go to a store for a RED offer unlike the competition.
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    2. emma
       
      It's FALSE! The store advisors refuse to talk to RED customers just like at 1023!
      2
    3. domi
       
      It's true, no information from SFR store.
      2
    4. future23
       
      Normal, tu t'inventes des vies. En magasin, ils ne t'aident pas du tout puisque tu es client Red. Dis-moi juste quel SFR t'a aidé, que j'y aille, parce que dans tout le département des Bouches-du-Rhône, il n'y en a aucun.
      1
  6. Equipe-SFR Posted messages 1173 Registration date   Status Member Last intervention   418
     
    Hello BOYKA_DD,

    Thank you for your interest in the RED plans from SFR.FR.
    Discover all the details of our offer here:
    https://www.red-by-sfr.fr/forfaits-mobiles/#sfrintid=GSA_sugg_liens

    If needed, our advisors are also available via chat. You can find it here
    http://assistance.sfr.fr/contacter/mobile/mobile-contact-tchat/fc-3271-75194

    Keep us updated.

    The sfr Team
    9
    1. MAMIEDANE
       
      No way to have a contact person, yet I would like to know why my remaining units were not carried over as promised during my RED subscription on 10/10/2013, by my contact person?? Is the 950 still free for calls???
      0
    2. sun_shine31
       
      impossible to leave an email or ask a question! it is impossible to contact SFR's customer service by email. your links do not work; they only lead to the forum and FAQ. please provide us with the correct link and make sure to test it before sending it to us.
      0
    3. emma
       
      They are all liars and manipulators; they promise you a better service than Free, but it's quite the opposite. They are all incompetent and don't know their job; all their information is incorrect. If I have one piece of advice: don't subscribe to the RED series or SFR either!
      0
    4. LOL
       

      How to Cancel My SFR RED Contract

      0
    5. une abonnée bien enervée !
       
      The link doesn't work and I can't find how to send you an email or communicate directly with a consultant, and I've been trying for an hour! It's seriously starting to piss me off! I think I'm going to leave SFR soon.
      0
  7. Blasco
     
    I'm not happy that they're recommending this new plan, not at all.
    9
  8. micro
     
    SFR assistance service 24/7
    it's a lie because I'm trying to reach you to report a lost phone and no advisors are available
    0800701801 is useless
    963 doesn't work
    0610001963 doesn't work
    1023 doesn't work

    I think it's time to solve this problem
    thank you
    8
  9. mrc13
     
    I can't take it anymore... One week and I'm losing it:

    I can't do anything, here's the message displayed:

    "Your current plan does not allow you to access this page's content.
    Please make a new choice from your Customer Space menu.
    Happy browsing!"

    I don't have access to chat, email, forums, or my options, I don't even have call waiting or visual voicemail anymore...
    NOTHING NOTHING NOTHING NOTHING
    I'm fed up, fed up, fed up!!!
    IN-STORE THEY DON'T HELP BECAUSE IT'S RED SFR but come on, I call 1023 SAME THING but how am I supposed to do if everything is online but I have access to nothing online, can someone explain this to me????????
    8
  10. laeti
     
    Bonjour, est-ce que quelqu'un sait comment je peux contacter SFR pour le mobile car cela fait deux jours que je ne peux pas appeler !
    7
  11. lacuste
     
    The customer service for Red Fibre is 0801820036.
    7
  12. ram34
     
    Save yourself, SFR red has no support service, they left me without service for a month, I never used their line, I left.

    For a month they couldn't activate a SIM card, I contacted all their so-called support services that are useless. They just keep telling me to wait, they're taking care of it, I found myself without service for a month, I left.
    5
  13. tibo
     
    Call 1023 and say it's for another line; from there, you will be speaking to a representative.
    4
  14. BOYKA_DD Posted messages 10 Status Member
     
    I didn't know we could go to a store though...
    But for the rest, it's pointless really, because in the end, if we have a question, we have to go to a store.
    3
  15. laeti
     
    Hello, does anyone know how I can contact SFR for mobile services because I haven't been able to make calls for two days!
    3
    1. Maxime
       
      0801 82 00 36
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  16. gringo95 Posted messages 1207 Registration date   Status Member Last intervention   265
     
    Well, the website commentcamarche helps you, so go ahead and ask your question ^^
    1
  17. gringo95 Posted messages 1207 Registration date   Status Member Last intervention   265
     
    I don't know much about it, but from what I understand, maybe they give you a plan like

    for 0 to 60 minutes you pay a fixed 20 euros, and if you use between 61 and 120 minutes you pay 30 euros for a month
    if that's the case, then yes
    if in one month you have a plan of this type, yes if you exceed by 1 minute you move to the next tier, it's just like income tax basically
    tell me the destination you’re calling, maybe I can help you for less.
    1
  18. Equipe-SFR Posted messages 1173 Registration date   Status Member Last intervention   418
     
    Hello sun_shine31,

    For RED by SFR customers: find all the help you need to make the most of your mobile and SFR services here: http://assistance.sfr.fr/mobile_red/accueil-red/votre-assistance/as-3298-73054?par=2

    I hope you find the answers to your questions.

    --
    The SFR Team
    1
  19. BOYKA_DD Posted messages 10 Status Member
     
    lol
    actually, it’s about abroad... I saw that it works in tiers, but once I use 61 minutes for example, am I already paying for the 60-120 mins tier?? meaning that talking for 60 mins or 110 is the same thing?
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  20. BOYKA_DD Posted messages 10 Status Member
     
    where is it?
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  21. sun_shine31
     
    Hello
    I can't get in touch with them, I'm told that I have a RED plan, so no customer service... :(
    0
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