ccleaner update impossible Solved

Question

Hello everyone, I tried to update Ccleaner 4.01, as usual. However, when I wanted to replace it with version 4.02, a familiar window appeared but the installation gets stuck and nothing happens. Following advice from forums, I uninstalled the old version but I can't install the new one. I had to do a restore to get Ccleaner back. I even disabled Avast and the firewalls but again, nothing, still the same window that freezes. Thinking there might be an orphaned entry in the registry, I did a cleaning but, disaster... I had to do a restore to regain control. It's a pity I don't know how to insert an image in this email, but it's the window that indicates Ccleaner is installing, with at the top a prompt to install Google Chrome. The "install" button is grayed out and that's it, the image stays like that, even after several dozen minutes. In the task manager, the status shows that Ccleaner is being installed, but there's no reaction. I'm on W7 64bts, 4 GB, quad-core processor 3.0GHz, 1 TB HDD. Help!!!!!! Thanks in advance...     Configuration: Windows 7 / Internet Explorer 10.0

dom-domi · Accepted Answer

Well there it is !!!! Thanks to Kaneagle's stubbornness and insight, the problem is solved !!! As they say, one must show humility in computing; I stupidly thought I had done what was necessary, but I was just going in circles........everyone knows that in computing, the solution is right under the user's nose without them seeing it !!! I therefore performed a full scan with Malwarebytes, which found Trojan.Downloader and Trojan.FakeAlert, while my little programs hadn’t found anything, even in safe mode !!! I then carried out a complete cleanup following the log's protocol. I restarted the machine and then successfully installed version 4.03 of CCleaner. Long live help forums.........of course, and of course, CCM !!! A big thank you to you Kaneagle !! Looking forward to crossing paths on this website that I know is appreciated by all internet users.

Xileh · Answer

Hi,  I don't have the solution to your problem... but to show a screenshot:   https://www.commentcamarche.net/informatique/windows/149-faire-des-captures-d-ecran-avec-windows-10/  See you later  -- ----------- He who knows that he does not know, knows more than he who does not know that he knows...

Rôches-Noires · Answer

Hello,  The current version is 4.03.4151, you can download it here: https://filehippo.com/fr/download_ccleaner/ at the top right for the download, and not the Google whatever that's suggested.

dom-domi · Answer

Here, I created the link so you can see a copy of the window that appears, thank you for the information, I'm eagerly waiting for the possible solution!!!!! http://cjoint.com/?CFBniyku3ah

kaneagle · Answer

Hello,  Did you uncheck the box for the installation of Google Chrome?  -- Human beings are at their best when things are at their worst.

dom-domi · Answer

Well, I downloaded version 4.03, but again, pretty much the same window except for the recommendations from piniform ...... and it freezes... take a look: http://cjoint.com/?CFBnomWuGIg

kaneagle · Answer

Uninstall CCleaner with --> Revo-uninstaller  Check out this --> tutorial  Afterwards, restart the PC Go delete the CCleaner folder in: C\program files or program files (x86)  Right-click on the CCleaner 4.03 setup Choose --> run as administrator and confirm Start the installation.  -- Humans are at their best when things are at their worst

dom-domi · Answer

Yes, I clicked on your link, and for safety, I saved and ran it from my hard drive... but again, no way!!! The window is different, I posted it, you can see it above.

kaneagle · Answer

Go to: C\program files or program files (x86) If the CCleaner folder is present, delete it.  -- Human beings are at their best when things are at their worst.

dom-domi · Answer

I deleted it and restarted the installation of version 4.03, but it still gets stuck in the same place. For your information, the folder was not in program files but in programs.

kaneagle · Answer

Programs or programs (x86)?  -- Human beings are at their best when things are at their worst.

dom-domi · Answer

programs just like that!! take a look instead: http://cjoint.com/?CFBoxcOEPIv

kaneagle · Answer

Uninstall CCleaner. Also check in program files (x86) if there is a CCleaner folder.  -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Go to Start All Programs Accessories Right-click on --> Run Choose --> run as administrator and confirm Type: regedit and OK  At the top, click on edit Find (Ctrl+F) Type: piriform  Check the keys, values, data boxes and click next.  The search begins; when a file appears, delete everything related to  piriform, then press F3 to continue the search and do the same until the end of the search.  Repeat the same procedure by typing:  ccleaner    -- Human beings are at their best when things are at their worst.

dom-domi · Answer

Well, I had already done this manipulation, just to be sure, I did what you recommended: Deleting all lines, Piriform and CCleaner. I just restarted the machine, it doesn't work, it still hangs at the same place....!!! What’s amazing is that CCleaner doesn't want to work. If installation hadn't worked, I wouldn't have been able to install Revo, right?? QED!!

kaneagle · Answer

Since when have you had this problem?  -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Download and install -->  MalwareBytes Uncheck the box --> Enable the free trial of Malwarebytes Anti-Malware Pro Update the product Run it as an administrator  Start the --> full scan After the scan, click on view results If positive, check all Remove the selection.  Post the report in your next message.   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Download this utility -->  AdwCleaner and put it on the desktop.  Run it as administrator Click on --> Removal  Restart the PC Post the report --> AdwCleaner[S1].txt   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Did you run AdwCleaner to check if there were any other crap?  -- Human beings are at their best when things are at their worst.

dom-domi · Answer

Yes, I did it, there was nothing. I had this little log that doesn't install and it's very useful!!! Best regards.

kaneagle · Answer

Reinstall AdwCleaner Click on --> Uninstall Delete --> AdwCleaner.exe  Have a nice day.   -- Human beings are at their best when things are at their worst.

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