yzack29
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Contributor
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hi
check with them if there's a way for them to refund you, who knows it might work, just send them an email
otherwise the problem is that you can no longer connect, or they keep asking you to pay even though you've already done it?
look, I found this on their website:
I paid but I keep going back to the payment page
If you just subscribed to your subscription but it doesn't seem to be activated, log out of the site and then log back in. Your subscription will then be recognized.
Recently modified document How to suspend my profile or delete my account?
If you want to temporarily suspend your profile, you can click on the link "To suspend your profile, click here" in the "My account and subscription" section, accessible from the arrow next to your username on the homepage of your profile.
Thus:
- Your profile will no longer appear on the site
- You will no longer receive emails
- Your information (ads, photos, profile, contacts, emails, subscription, etc.) will be kept.
- You can reactivate your account at any time.
For security reasons, you will be asked to identify yourself again to confirm this suspension.
Attention: If you have an ongoing subscription, it cannot be suspended. If the automatic renewal of your subscription is activated and you suspend your profile, your subscription will be renewed.
Once your account is suspended, you will receive an email at the address you provided in "My account and subscription". You just need to click on this email to reactivate your account whenever you want.
On the other hand, if you want to completely unsubscribe from the site, you need to click again on "To suspend your profile" in the "My account and subscription" section. By accessing the link "Click here" at the bottom of the page, you can then enter your username and password, click on "Validate" and follow the instructions.
By completely unsubscribing from our site, you will lose:
- Your profile and all personal data associated with it
- The history of all your contacts
- The history of your conversations on our site
Unsubscribing is immediate and confirmed by email at the address you provided during registration. For technical reasons, your profile will completely disappear from our site no later than the day after your unsubscription request.
Attention: If you want to permanently delete your profile and you have an ongoing automatic renewal, you must first cancel the automatic renewal of your subscription by going to the "My account and subscription" section. In this section, click on "Manage your subscription" and then follow the indicated steps. Then you can proceed to the complete unsubscription of your profile.
To know all the information related to your subscription, you can go to the "Your subscription" section, accessible from "My account and subscription".
make sure to check the settings of your subscription to see if automatic renewal is properly disabled, otherwise, no matter how much you unsubscribe, it won't stop them from taking money from your account
