[program style msn] access violation

bonjour, j'ai un probleme avec un programme du style live messenger qui est QQ TENCENT.

Microsoft Windows XP Service Pack 2 [Build 5.1.2600]

QQ 14.51.1451 FDFA85EB6E0E4FF99D534C8E5BA9A3B6
-----------------------------------
Type: EXCEPTION_ACCESS_VIOLATION
Address: 0x013AD58E
Error: Read address 0x013E9952

Call stack:
0X013A0000[D58E] npkcntc.dll: (256,1243612,1243616,21038304)
0X013A0000[69FC] npkcntc.dll: (5702614,21038304,1648432296,22699692)
0X013A0000[6A6C] npkcntc.dll: (1239632,2010281407,17825882,312)
0X77D10000[1759D] USER32.dll: (17825882,312,8,15)
0X77D10000[175BF] USER32.dll: (2012180196,16842840,16,16)
0X77EF0000[6F39] GDI32.dll: (16842840,16,16,2012180281)
0X77EF0000[6EE4] GDI32.dll: (2012180196,16842840,16,16)
0X77EF0000[6F39] GDI32.dll: (16842840,16,16,0)
0X77EF0000[6EE4] GDI32.dll: (15,312,16842837,656324)
0X5B090000[1AF6] UxTheme.dll: (1240948,2089938456,2089944816,-1)
0X7C910000[106EB] ntdll.dll: (2010261967,1376256,0,2010262004)
0X7C910000[106EB] ntdll.dll: (1376256,0,2010262004,16)
0X77D10000[129CF] USER32.dll: (16,1953038336,16,1282)
0X77D10000[129F4] USER32.dll: (2010243032,-1,2010243026,2010281363)
0X77D10000[30494] USER32.dll: (2010281363,459608,312,16842837)
0X77D10000[DFD2] USER32.dll: (459608,312,16842837,656324)
0X77D10000[17593] USER32.dll: (7748648,312,16842837,656324)
0X77D10000[14B8C] USER32.dll: (0,1240076,1240100,1622293788)
0X77D10000[1759D] USER32.dll: (1240024,2010281407,17825882,312)
0X77D10000[1759D] USER32.dll: (17825882,312,16842837,656324)
0X77D10000[175BF] USER32.dll: (459608,312,16842837,656324)
0X77D10000[8709] USER32.dll: (-591746099,0,1240128,2010281373)
0X77D10000[1759D] USER32.dll: (1240172,2010221489,2147340288,1240172)
0X77D10000[1759D] USER32.dll: (2147340288,1240172,2010220594,1240108)
0X77D10000[8BB1] USER32.dll: (1240108,2010220543,8,5)
0X77D10000[8832] USER32.dll: (8,5,2,0)
0X77D10000[87FF] USER32.dll: (16842838,0,1282,0)
0X77D10000[CB35] USER32.dll: (2010219876,459608,1240200,2010243088)
0X77D10000[84BC] USER32.dll: (459608,1240200,2010243088,459608)
0X77D10000[8564] USER32.dll: (459608,307,16842838,328564)
0X77D10000[E010] USER32.dll: (2010579048,3104,1240272,2010243108)
0X77D10000[8BB1] USER32.dll: (2010243026,1282,0,7748648)
0X77D10000[E024] USER32.dll: (1282,0,7748648,0)
0X77D10000[DFD2] USER32.dll: (2010243032,-1,2010243026,2010281363)
0X77D10000[30494] USER32.dll: (2010281363,459608,307,16842838)
0X77D10000[DFD2] USER32.dll: (459608,307,16842838,328564)
0X77D10000[17593] USER32.dll: (7748648,307,16842838,328564)
0X77D10000[14B8C] USER32.dll: (0,17825889,1240316,2010219708)
0X77D10000[1759D] USER32.dll: (2010219876,2010281373,1240384,2010281407)
0X77D10000[84BC] USER32.dll: (2010281373,1240384,2010281407,17825889)
0X77D10000[8564] USER32.dll: (1240384,2010281407,17825889,307)
0X77D10000[1759D] USER32.dll: (17825889,307,16842838,328564)
0X77D10000[175BF] USER32.dll: (459608,307,16842838,328564)
0X77D10000[8709] USER32.dll: (-591746099,0,1240488,2010281373)
0X77D10000[1759D] USER32.dll: (1240532,2010221489,2147340288,1240532)
0X77D10000[1759D] USER32.dll: (2147340288,1240532,2010220594,1240468)
0X77D10000[8BB1] USER32.dll: (1240468,2010220543,307,2010281373)
0X77D10000[8832] USER32.dll: (307,2010281373,12229808,20)
0X77D10000[87FF] USER32.dll: (12229808,20,1,0)
0X77D10000[1759D] USER32.dll: (2010220552,-1,2010220543,2010234894)


Modules:
-----------------------------------
[ 0x00400000 ] C:\Program Files\Tencent\QQ\QQ.exe [14.51.0.82,2007-01-15 04:15:01]
[ 0x013A0000 ] C:\Program Files\Tencent\QQ\npkcntc.dll [2005.9.1.1,2005-09-01 08:32:10]
[ 0x10000000 ] C:\Program Files\Tencent\QQ\npkpdb.dll [2003.10.1.1,2003-10-09 06:33:47]
[ 0x20000000 ] C:\WINDOWS\system32\xpsp2res.dll [5.1.2600.2180,2004-08-04 09:56:01]
[ 0x58B50000 ] C:\WINDOWS\system32\COMCTL32.dll [5.82.2900.2180,2004-08-04 09:53:22]
[ 0x5B090000 ] C:\WINDOWS\system32\UxTheme.dll [6.0.2900.2180,2004-08-04 09:54:13]
[ 0x5D3F0000 ] C:\WINDOWS\system32\DBGHELP.dll [5.1.2600.2180,2004-08-04 09:53:01]
[ 0x5F140000 ] C:\WINDOWS\system32\OLEPRO32.DLL [5.1.2600.2180,2004-08-04 09:54:58]
[ 0x60070000 ] C:\Program Files\Tencent\QQ\BasicCtrlDll.dll [0.3.3.6,2005-10-24 11:29:43]
[ 0x60A90000 ] C:\Program Files\Tencent\QQ\MFC42.DLL [6.0.8665.0,2005-10-24 11:29:43]
[ 0x61000000 ] C:\Program Files\Tencent\QQ\QQBaseClassInDll.dll [1.0.0.1,2006-04-30 07:01:27]
[ 0x61500000 ] C:\Program Files\Tencent\QQ\QQHelperDll.dll [1.0.0.1,2006-04-30 07:01:27]
[ 0x61CC0000 ] C:\Program Files\Tencent\QQ\RICHED20.dll [5.31.23.1218,2005-10-24 11:29:45]
[ 0x61D30000 ] C:\Program Files\Tencent\QQ\RICHED32.DLL [5.0.2134.1,2005-10-24 11:29:45]
[ 0x61D70000 ] C:\WINDOWS\system32\MFC42LOC.DLL [6.0.8665.0,2001-08-23 18:46:10]
[ 0x61FB0000 ] C:\Program Files\Tencent\QQ\TIMProxy.dll [0.3.2.4,2005-10-24 11:29:45]
[ 0x62000000 ] C:\Program Files\Tencent\QQ\QQAPI.dll [1.0.0.1,2006-04-30 07:01:27]
[ 0x62400000 ] C:\Program Files\Tencent\QQ\LoginCtrl.dll [1.0.0.1,2006-04-30 07:01:28]
[ 0x62DC0000 ] C:\WINDOWS\system32\LPK.DLL [5.1.2600.2180,2004-08-04 09:53:25]
[ 0x6FEE0000 ] C:\WINDOWS\system32\NETAPI32.dll [5.1.2600.2952,2006-07-14 17:41:05]
[ 0x719E0000 ] C:\WINDOWS\system32\WS2HELP.dll [5.1.2600.2180,2004-08-04 09:55:11]
[ 0x719F0000 ] C:\WINDOWS\system32\WS2_32.dll [5.1.2600.2180,2004-08-04 09:55:10]
[ 0x71A10000 ] C:\WINDOWS\system32\WSOCK32.dll [5.1.2600.2180,2004-08-04 09:55:23]
[ 0x72F50000 ] C:\WINDOWS\system32\WINSPOOL.DRV [5.1.2600.2180,2004-08-04 09:54:10]
[ 0x73AD0000 ] C:\WINDOWS\system32\AVICAP32.dll [5.1.2600.0,2001-08-23 18:44:21]
[ 0x74690000 ] C:\WINDOWS\system32\MSCTF.dll [5.1.2600.2180,2004-08-04 09:54:29]
[ 0x75140000 ] C:\WINDOWS\system32\msctfime.ime [5.1.2600.2180,2004-08-04 09:54:30]
[ 0x753C0000 ] C:\WINDOWS\system32\USP10.dll [1.420.2600.2180,2004-08-04 09:54:12]
[ 0x75BA0000 ] C:\WINDOWS\system32\MSVFW32.dll [5.1.2600.2180,2004-08-04 09:56:14]
[ 0x76310000 ] C:\WINDOWS\system32\MSIMG32.dll [5.1.2600.2180,2004-08-04 09:55:30]
[ 0x76320000 ] C:\WINDOWS\system32\IMM32.DLL [5.1.2600.2180,2004-08-04 09:53:26]
[ 0x76340000 ] C:\WINDOWS\system32\comdlg32.dll [6.0.2900.2180,2004-08-04 09:53:23]
[ 0x76960000 ] C:\WINDOWS\system32\USERENV.dll [5.1.2600.2180,2004-08-04 09:54:11]
[ 0x76AE0000 ] C:\WINDOWS\system32\WINMM.dll [5.1.2600.2180,2004-08-04 09:54:41]
[ 0x76C40000 ] C:\WINDOWS\system32\IMAGEHLP.dll [5.1.2600.2180,2004-08-04 09:53:21]
[ 0x76F80000 ] C:\WINDOWS\system32\CLBCATQ.DLL [2001.12.4414.258,2004-08-04 09:53:09]
[ 0x77000000 ] C:\WINDOWS\system32\COMRes.dll [2001.12.4414.258,2004-08-04 09:53:27]
[ 0x770E0000 ] C:\WINDOWS\system32\OLEAUT32.dll [5.1.2600.2180,2004-08-04 09:54:54]
[ 0x77210000 ] C:\WINDOWS\system32\SXS.DLL [5.1.2600.2180,2004-08-04 09:56:48]
[ 0x77390000 ] C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll [6.0.2900.2180,2004-08-04 09:52:45]
[ 0x774A0000 ] C:\WINDOWS\system32\ole32.dll [5.1.2600.2180,2004-08-04 09:54:53]
[ 0x778E0000 ] C:\WINDOWS\system32\SETUPAPI.dll [5.1.2600.2180,2004-08-04 09:53:48]
[ 0x779E0000 ] C:\WINDOWS\system32\CRYPT32.dll [5.131.2600.2180,2004-08-04 09:52:53]
[ 0x77A80000 ] C:\WINDOWS\system32\MSASN1.dll [5.1.2600.2180,2004-08-04 09:54:22]
[ 0x77AA0000 ] C:\WINDOWS\system32\WININET.dll [6.0.2900.2180,2004-08-04 09:54:39]
[ 0x77BD0000 ] C:\WINDOWS\system32\VERSION.dll [5.1.2600.2180,2004-08-04 09:54:10]
[ 0x77BE0000 ] C:\WINDOWS\system32\msvcrt.dll [7.0.2600.2180,2004-08-04 09:56:13]
[ 0x77D10000 ] C:\WINDOWS\system32\USER32.dll [5.1.2600.2180,2004-08-04 09:54:10]
[ 0x77DA0000 ] C:\WINDOWS\system32\ADVAPI32.dll [5.1.2600.2180,2004-08-04 09:53:12]
[ 0x77E50000 ] C:\WINDOWS\system32\RPCRT4.dll [5.1.2600.2180,2004-08-04 09:53:47]
[ 0x77EF0000 ] C:\WINDOWS\system32\GDI32.dll [5.1.2600.2180,2004-08-04 09:53:00]
[ 0x77F40000 ] C:\WINDOWS\system32\SHLWAPI.dll [6.0.2900.2180,2004-08-04 09:54:00]
[ 0x77FC0000 ] C:\WINDOWS\system32\Secur32.dll [5.1.2600.2180,2004-08-04 09:54:05]
[ 0x7C800000 ] C:\WINDOWS\system32\kernel32.dll [5.1.2600.2180,2004-08-04 09:54:15]
[ 0x7C910000 ] C:\WINDOWS\system32\ntdll.dll [5.1.2600.2180,2004-08-04 09:54:15]
[ 0x7C9D0000 ] C:\WINDOWS\system32\SHELL32.dll [6.0.2900.2180,2004-08-04 09:53:55]
[ 0x7D200000 ] C:\WINDOWS\system32\msi.dll [3.0.3790.2180,2004-08-04 09:55:25]
______________________

j'ai fait un highjackthis :

Logfile of HijackThis v1.99.1
Scan saved at 16:14:09, on 28/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Winamp\winampa.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\PowerDVD\PDVDServ.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\avast4antivirus\Avast4\ashDisp.exe
C:\Program Files\avast4antivirus\Avast4\aswUpdSv.exe
C:\Program Files\SuperCopier2\SuperCopier2.exe
C:\Program Files\avast4antivirus\Avast4\ashServ.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\sistray.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\avast4antivirus\Avast4\ashMaiSv.exe
C:\Program Files\avast4antivirus\Avast4\ashWebSv.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Tencent\QQ\TIMPlatform.exe
C:\Program Files\Tencent\QQ\BugReport.exe
C:\Documents and Settings\Administrateur\Bureau\HijackThis.exe

O2 - BHO: QQIEHelper - {54EBD53A-9BC1-480B-966A-843A333CA162} - C:\Program Files\Tencent\QQ\QQIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] "C:\Program Files\avast4antivirus\Avast4\ashDisp.exe"
O4 - HKCU\..\Run: [SuperCopier2.exe] C:\Program Files\SuperCopier2\SuperCopier2.exe
O4 - HKCU\..\Run: [WengoPhoneNG] C:\Program Files\WengoPhone\qtwengophone.exe -b
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: ???QQ?? - C:\Program Files\Tencent\QQ\AddEmotion.htm
O8 - Extra context menu item: ???QQ???? - C:\Program Files\Tencent\QQ\AddToNetDisk.htm
O8 - Extra context menu item: ???QQ????? - C:\Program Files\Tencent\QQ\AddPanel.htm
O8 - Extra context menu item: ?QQ??????? - C:\Program Files\Tencent\QQ\SendMMS.htm
O8 - Extra context menu item: Add to QQ Customized Emoticons - C:\Program Files\Tencent\QQ\AddEmotion.htm
O8 - Extra context menu item: Add to QQ Customized Panel - C:\Program Files\Tencent\QQ\AddPanel.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\Microsoft Office\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Send Picture with QQ MMS - C:\Program Files\Tencent\QQ\SendMMS.htm
O8 - Extra context menu item: 添加到QQ自定义面板 - C:\Program Files\Tencent\QQ\AddPanel.htm
O8 - Extra context menu item: 添加到QQ表情 - C:\Program Files\Tencent\QQ\AddEmotion.htm
O8 - Extra context menu item: 用QQ彩信发送该图片 - C:\Program Files\Tencent\QQ\SendMMS.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O9 - Extra button: Recherche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\Microsoft Office\OFFICE11\REFIEBAR.DLL
O9 - Extra button: QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - C:\Program Files\Tencent\QQ\QQ.EXE
O9 - Extra 'Tools' menuitem: Tencent QQ - {c95fe080-8f5d-11d2-a20b-00aa003c157b} - C:\Program Files\Tencent\QQ\QQ.EXE
O9 - Extra button: (no name) - {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} - C:\Program Files\Tencent\QQ\QQIEHelper.dll
O9 - Extra 'Tools' menuitem: QQì?2ê1¤??ì?éè?? - {DEDEB80D-FA35-45d9-9460-4983E5A8AFE6} - C:\Program Files\Tencent\QQ\QQIEHelper.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSN Messenger\msgrapp.8.1.0178.00.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSN Messenger\msgrapp.8.1.0178.00.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\avast4antivirus\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\avast4antivirus\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\avast4antivirus\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\avast4antivirus\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Fichiers communs\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Fichiers communs\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Fichiers communs\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Fichiers communs\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Fichiers communs\Sony Shared\AVLib\SSScsiSV.exe

MERCI BEAUCOUP DE VOTRE AIDE