Samsung account issue on smart TV
tilayon
-
Maxwell974 -
Maxwell974 -
Hello,
Since purchasing my ES7000 TV, I am limited in using the smart hub because I cannot connect to my Samsung account. Some applications require the connection to be used. When I press the red A button on the remote, a login window appears, but whether I enter my login details or try to create an account, the window closes, and I see "connecting" for 1 second or less, then the window reappears. I want to point out that I have no internet connection issues. However, I noticed that the account manager is grayed out in the options. How can I resolve this? I am still waiting for a response from customer service, which I contacted regarding this issue.
Configuration: iPhone / Safari 4.0
Since purchasing my ES7000 TV, I am limited in using the smart hub because I cannot connect to my Samsung account. Some applications require the connection to be used. When I press the red A button on the remote, a login window appears, but whether I enter my login details or try to create an account, the window closes, and I see "connecting" for 1 second or less, then the window reappears. I want to point out that I have no internet connection issues. However, I noticed that the account manager is grayed out in the options. How can I resolve this? I am still waiting for a response from customer service, which I contacted regarding this issue.
Configuration: iPhone / Safari 4.0
8 answers
-
Well, I have the solution to your problem. Unless there's a malfunction with the Wi-Fi card in your TV, I think my solution will work without issue.
You need to do a Factory Reset of your Smart TV. I should mention that I had the same problem as you all. Moreover, I live on the island of Réunion, and this method completely "unlocked" my TV. I now have access to games, VOD, apps... I have a UE48H6400 that was limited to 200 Hz. Now it runs at full 400 Hz. The improvement is impressive!
Solution:
With the TV off, press Info, Menu, Mute, then Power in succession. The TV will turn on with a hidden menu; in Options, select Factory Reset. The TV will then return to its factory settings, and you will need to restore your parameters, and everything will be back to normal.
Note: Your Smart Command (the second remote similar to a Wiimote for those who have it) may not work after the reinstall. No worries, press Return and Guide on the Smart Command simultaneously for 3 seconds facing your TV.
For overseas departments:
During the reinstallation, the TV will ask you to choose your "Program provider". When you see "Enter your postal code," do not type anything in the white area. Click the button next to it and choose your provider (CanalSatellite for me) and that's it...