Order on Light In The Box : CCM

Réponse 1 / 13

lightintheboxfr Posted messages 28 Status Membre 5

Dear customer,
Thank you for your purchase on our site and for sharing your experience with us. Please send us your order number in a private message so that Customer Service can locate you in the system. In the meantime, you can also create a ticket for Customer Service and you will be able to track the progress of your request by accessing My Tickets on our website. Follow this link to access the request center: https://gw.lightinthebox.com/index.php?main_page=login
Our Customer Service will assist you at this address.
Regarding your questions, here are the answers:
1. We need a processing time for preparing your product. Therefore, the shipping date is 11 days later.
2. Since the package is shipped for free, the delivery time will be 10-20 business days; we cannot track the package.
3. Based on our experience, there are no customs fees for this shipping method, so don't worry.

Thank you,
LightInTheBox

Lindsay

Thank you sincerely for your response, which truly reassures me. Here is my order number: Order No. 1211081103491966 .... I would be happy if you could inform me about the status of this order.
Thank you in advance.
Best regards.....
Lindsay

lightintheboxfr Posted messages 28 Status Membre 5 > Lindsay

Hello,
Thank you for your response.
Regarding your issue, we have replied to request 2448795, please check our response on your account (https://gw.lightinthebox.com/fr/index.php?main_page=login
Best regards
Lightinthebox

Réponse 2 / 13

Anonymous user

Hello,

This LightInTheBox site is a real scam.... Don't go there, if I had seen the reviews I would have known not to order from them: too long delivery time, the delivery person charges you a very high customs fee, a surprise when picking up your packages, the goods are of very poor quality and you can't return them because the shipping costs more than the item!!!! One piece of advice, don't go there, they got me once but not twice!!!!

Réponse 3 / 13

Anonymous user

Good evening,

The site is based in China, therefore delivery times are longer due to the time that customs clearance may take...

Did you know that customs taxes will be charged to you upon receipt of the package?!

Before ordering from online retailers, it is very important to read the terms of sale to make an informed purchase and avoid disappointment... :)

Lindsay

Seriously? I'm going to have to pay customs fees to receive my package? This wasn't mentioned when I placed my order... So this isn't normal! Ugh... If I had known!! I would have never ordered from this site!! :-/ Disappointed and I'm going to let them know! Thank you for your response Selma19

Lindsay

RE : I just checked, and I read the regulations on the website regarding this: I won't have to pay customs fees! I bought some small nail decoration accessories (I spent 25 euros including shipping) ..... PHEW :-D

Anonymous user > Lindsay

So much the better! :)

Lindsay

Hi Selma....
So don't worry, I had the same thing happen to me, actually we got a tracking number ...... which is useless!! Yes!!!
However, expect to receive your package more than a month after placing your order, you'll see.... :-/ I was disgusted!!!

Selma19 > Lindsay

Hi Lindsay,

Actually, I haven't ordered anything from this site and I won't be doing it anytime soon when I see all these testimonials on Chinese and French e-commerce sites...!

Take care :)

Réponse 4 / 13

will

Hello everyone,
I’m here today with a design issue regarding the website lightinthebox.
I ordered an exhaust pipe for a model car on the site, the scale is 1/10, unfortunately I received, 15 days later, a pipe that is about twice as large as indicated on this site. After having a good laugh because believe me, it’s surprising, I turned to the PayPal site, with which I pay for all my online purchases (as a safety measure), and I filed a dispute with a claim for a full refund of this order. The matter is ongoing, and I have complete trust in PayPal as they have already supported me and won disputes with other suppliers.
I therefore recommend this online bank that, if you do not receive your order within the time announced by the seller and subsequent to filing a dispute, will ensure that your entire order is refunded by the seller.
Thank you for reading, and good luck to you all
Will

Rose

Hello,
I ordered some small things on this site
But I'm losing patience, it's been almost 3 months since I ordered and I haven’t heard anything, I still haven't received anything.
Could someone help me?
(I live on the island of Réunion)

Kisses

mari0901 > Rose

I had an order on Mininthebox, it's the same site and you have to search the site. I had harassed them (it was in the form of a questionnaire). They refunded me the full amount, and I placed the order again, which I received in 2-3 weeks. Anyway, it is stated in their terms that they refund or resend lost packages.
Afterwards, the delivery time is quite long, but 3 months is excessive, it must have been lost.

Samy de 34

Hello everyone, I ordered from Light Box a wedding dress and an evening dress for €450 + £80 for 4-day delivery. I received my package 25 days later, and on top of that, DHL asked me for a customs tax of €150. Beware of scams upon scams; avoid this site, any Chinese site.
Advice: Buy from a French or European site.
Always check the contact information on the site for an address; if there’s a phone number, avoid it. This is advice from someone who got burned, and their quality is poor.

maya

1Z5377FR0495365560 hello light in the box where is my order

Réponse 5 / 13

jean_ de la fontaine

For me, I had made a small order, no customs fees, but the delivery services are too slow.

Lindsay

Hello Jean, yes the delivery services are really very slow: I received my package almost 2 months after placing my order!! Plus, I am disappointed with the quality of my products... if I had known!! But now one thing is certain: I will never order from this site again!!!
Take care!! Best wishes.....

severine712169 Posted messages 2 Registration date Status Membre Last intervention 1

Same package still not received yet the order has been marked as shipped since 26.02.2013 by BulkAirMail, tracking number SZLT9906679715 which is useless!!!!!!!!!!

Réponse 6 / 13

severine712169 Posted messages 2 Registration date Status Membre Last intervention 1

Same here, the package is still not received yet the order has been marked as shipped since 26.02.2013 by BulkAirMail, tracking number SZLT9906679715 which is useless!!!!!!!!
Did you finally receive your packages?
Thank you for your response.

i

a scam, I ordered a dress following the measurements as indicated on the site and now the horror, the dress is way too large everywhere, their response was to have the adjustments made at my expense, but everything needs to be redone, there is an integrated bra that sits under my bust, a site to forget very very quickly !!!!!!!! March 17, 2013

Réponse 7 / 13

Janaina45 Posted messages 18 Status Membre 2

My order has never arrived!!! I placed the order on January 14, 2013, and today is March 24, 2013. I do not recommend this website!!!!

Réponse 8 / 13

Plutonien Posted messages 3 Status Membre 2

Don't panic. Orders placed for express delivery are shipped by plane and transit through Hong Kong before reaching Germany. The timeframe is short considering the customs processes, so it's about 1 week between the order and delivery. It's generally handled by DHL with top-notch tracking.
However, certain items cannot be transported by plane, such as batteries or knives, etc., so they are shipped by sea. In that case, 2 to 3 weeks is not extraordinary, nor is it some sort of scam.
"BulkAirMail" is equivalent to the POST in our country, and it's not easy to track an economical letter.

Janaina45 Posted messages 18 Status Membre 2

2 or 3 weeks is fine by me, but it's been over 2 months now! (10 weeks to be exact and it's not a knife, it's just a sticker so it isn't bulky or heavy at all)

morgane

My order number is 1004021004384414, it is a costume I needed for May 11th and today is May 10th, so it's tomorrow. The delivery time was 10 to 20 days and currently, it has been 1 month and 5 days. I have been very patient given the holidays we have had. I feel like I'm being made fun of and I really don’t like that!!!!!! I spent a little over 40 euros and that is unacceptable!!!!! What are you planning to do?

lightintheboxfr Posted messages 28 Status Membre 5 > morgane

Hello Morgane, we replied to you in survey number 3407263, did you see it?
Best regards

teddy

Hello, it's been a month and I still haven't received anything. I placed an order for 279 euros, I am going to file a complaint and try to get my money back from my bank.

yuneya > teddy

Me too, I'm going to do that!! I'm waiting one more week at most; if it doesn't arrive, I'm going to file a complaint. It's been almost 40 days since my order, I don’t want to give gifts!!! 111 euros after all!!!!!!!!

Réponse 9 / 13

yves

Attention, car vous ne le savez peut-être pas : votre colis est en attente que vous ayez payé les frais de douane. Ce que ne dit pas le site où vous avez fait vos achats, c'est qu'il demande juste de payer l'article et les frais d'envoi. Puis, le temps passe et vous vérifiez sur leur site, tout à coup, il y a en dessous de votre commande "droit de douane" et là, débrouillez-vous pour savoir quelle firme va vous livrer et le prix à payer pour recevoir votre colis. C'est énorme, vraiment énorme, j'ai eu deux cas moi.
Puis, si vous ne faites pas les démarches à temps, le transporteur doit détruire le colis car vous n'avez pas payé les frais de douane. Je ne commande plus rien sur ce site qui ne dit même pas qu'il faut payer en plus de la commande des frais de douane, souvent plus chers que l'achat de l'article.

Réponse 10 / 13

Boljana

Hello,

I also ordered from this site, and to this day I still haven't received anything. I paid an extra €10 for my order to be delivered within 5 working days. I am dissatisfied with the services. No one from customer service is responding, and I still don't know where my order is.

Good luck to everyone!

Marine

Réponse 11 / 13

Cpassimple Posted messages 3987 Status Membre 923

Hello, in search of a new mobile phone, I clicked on the right part of a search engine (which you should never do if you want to make a purchase, since in that case, it’s most often the advertising section…).
But anyway, the offers seem very advantageous compared to what I'm looking for (second negative point, if it’s too advantageous and it’s new, there’s likely a catch).
Anyway! I went to a LightInTheBox page, and there it’s Christmas before time, mobile phones with discounts of up to €45… (there are no Samsung or Apple, but they're not what I want).
Third black point, on none of the pages do I see any Kbis numbers, which means that the site is based abroad, so I have no recourse in case of a problem (and I’m not going to pay fees for a PayPal account as suggested by an internet user above, that system is worse than a bank, you also have to think about the consequences of your actions concerning the "community" (or society, as you prefer).
Anyway, since I don't believe in Santa Claus, I just typed LightInTheBox into Google and arrived on this page, my suspicions were justified, it’s a huge scam with no interest (thanks to everyone who testified).
Moreover, for the same price (+/- €200), a French brand offers very good mobile phones, I’m going to get it in store as usual and pay a real employee (who will provide me with advice and explanations) and pay with real money (I won’t tell you how I got it though XD).
Happy surfing and avoid believing everything you see on the internet

A bird in the hand is worth two in the bush.

Réponse 12 / 13

007

Hello, well I have a girlfriend who recommended this site to me, and it's been 2 days since I placed my order with express delivery (3-5 business days). This morning I noticed in my customer account that the wrong color of the product I ordered is listed, and it says "processing" which makes me a little worried given all these comments. But my real problem now is to contact them to change the color of the phone, and they aren't responding to my email, so please help me :-/

Réponse 13 / 13

Anonymous user

Here is my order number: 1309150506968927

Some messages worry me because I have already been scammed, and this time I will file a complaint if I do not receive my order at the pickup point.

I would like to know the status of my mininthebox order!!???

Thank you very much

Order on Light In The Box

13 réponses

Texture issues in enshrouded

Announcement: online source code archive

Pc that doesn't run normally

Keyboard issue with the "alt gr" key

End of the movie room 1408

Pc startup black screen white dash blinking

Edit mp3 file properties

Freebox telephony no dial tone

Pc won't start - pxe issue (e61 and m0f)

I would like to change the date on my digitec watch.