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Big problem under W7

Morgan08260 Posted messages 1 Status Member -  
tchao57 Posted messages 638 Status Member -
Hello,

I have a Toshiba Satellite L555-11L PC.
The problem is that I have a black screen with my mouse cursor appearing.
I get to the Windows 7 logo although it’s very slow, it loads, and then I have a black screen with my mouse cursor that I can move.
I tried pressing ctrl alt delete... nothing appears. Safe mode has the same black screen.
I used Hiren's Boot 15.1 to launch Mini XP, it starts up but once on the desktop I only have the cursor.
I put in the Windows 7 CD to try to repair it, but I can’t do anything because of the black screen.
I tested the RAM, no issues.
I need your help.
Best regards

Configuration: Windows 7 / Chrome 22.0.1229.94

1 answer

Answer 1 / 1
tchao57 Posted messages 638 Status Member 42
 
Hi,

you certainly have a hardware issue. You have to try a spare piece of equipment... First, try changing the graphics card, if that's not it, there's a good chance it’s the motherboard.

See you!
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