Logitech M325 mouse issue
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baggu
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Hello everyone.
Here it is!!! I bought a LOGITECH M325 wireless mouse. But it doesn't work well for me.
I exchanged it at the store, thinking it was a manufacturing defect, but the problem persists, and I can no longer exchange it for another brand or model.
The M325 does not require installation software.
1 - When I turn on my PC, the pointer stays frozen on the desktop, impossible to move it. It only reactivates after restarting or after removing and re-plugging the sensor from the USB port.
2 - When I'm working on a multi-page document or on a webpage, it is unstable and jumps up and down on its own, without me touching the mouse.
I contacted LOGITECH who told me it must be a configuration problem with Windows, which I also contacted. The Windows technical service offered me an intervention for 129.99 euros to resolve the issue on my registry (???). I really can’t afford that.
I also uninstalled and reinstalled the drivers for “mice and other pointing devices” in the device manager, but nothing works.
If a kind soul could tell me what this might be about, it would be a great help.
See you soon and thank you in advance.
Best regards. Baggu
Configuration: Windows XP / Internet Explorer 8.0
Here it is!!! I bought a LOGITECH M325 wireless mouse. But it doesn't work well for me.
I exchanged it at the store, thinking it was a manufacturing defect, but the problem persists, and I can no longer exchange it for another brand or model.
The M325 does not require installation software.
1 - When I turn on my PC, the pointer stays frozen on the desktop, impossible to move it. It only reactivates after restarting or after removing and re-plugging the sensor from the USB port.
2 - When I'm working on a multi-page document or on a webpage, it is unstable and jumps up and down on its own, without me touching the mouse.
I contacted LOGITECH who told me it must be a configuration problem with Windows, which I also contacted. The Windows technical service offered me an intervention for 129.99 euros to resolve the issue on my registry (???). I really can’t afford that.
I also uninstalled and reinstalled the drivers for “mice and other pointing devices” in the device manager, but nothing works.
If a kind soul could tell me what this might be about, it would be a great help.
See you soon and thank you in advance.
Best regards. Baggu
Configuration: Windows XP / Internet Explorer 8.0
14 réponses
Hello,
I don't know if this will help anyone, as the topic is outdated.
But for me, it was the receiver that caused the problem.
In order for the mouse to be recognized by my PC, whether on 7 or XP,
the receiver must NOT be FULLY plugged into the USB port.
I agree it's not practical.
But it works.
Good luck to everyone
I don't know if this will help anyone, as the topic is outdated.
But for me, it was the receiver that caused the problem.
In order for the mouse to be recognized by my PC, whether on 7 or XP,
the receiver must NOT be FULLY plugged into the USB port.
I agree it's not practical.
But it works.
Good luck to everyone
cevial
Hello, I have a Logitech M325 with the same problem!!! I was thinking of throwing it away, but after reading H20's response, I looked more closely at the receiver's plug and decided to sand the contacts lightly with fine sandpaper... Miracle, it works!! It seems that a slight coating was preventing the current from passing.
After countless readings on forums, I finally found the problem with the USB receiver of my M325 mouse: you just need to slip a thin piece of paper inside, as explained in this video: http://www.youtube.com/watch?v=1NlYRsVJB74
There seems to be a distance issue with the reader... In any case, it worked for me, I didn't even take off the cap, just slipped a piece of paper in!
There seems to be a distance issue with the reader... In any case, it worked for me, I didn't even take off the cap, just slipped a piece of paper in!
Hello Baggu
I had this problem, my USB receiver was plugged in behind the computer which was under the desk, so the signal was too weak to provide good performance. I placed the USB receiver in front of the computer and moved the computer slightly closer, and my problem was solved
There you go..... if it can be helpful
I had this problem, my USB receiver was plugged in behind the computer which was under the desk, so the signal was too weak to provide good performance. I placed the USB receiver in front of the computer and moved the computer slightly closer, and my problem was solved
There you go..... if it can be helpful
I just downloaded the driver for the M325, but still the same problem. I'm desperate for help.......
Hello,
Just in case, have you tried changing the USB receiver?
I know, it's probably a silly thing to suggest, but nothing ventured, nothing gained.
Best regards .... ;)
Just in case, have you tried changing the USB receiver?
I know, it's probably a silly thing to suggest, but nothing ventured, nothing gained.
Best regards .... ;)
Hello JF, and thank you for your suggestion.
Of course, I've tried ALL the PC ports and keyboard.
In the Logitech driver manual, they recommend connecting the receiver ONLY to the central unit, which I did.
But the problem persists, and it's really frustrating, especially the constant "disconnection" of the pages...
I've also noticed that the scroll wheel of the mouse (and this seems to be a feature of this model) was practically in "freewheel." This means that the slightest movement of the mouse "triggers" the wheel.
I'm not brave enough to take it apart and see if I can do something. So I'm waiting for an idea from someone who might have had the same issue, even with a different brand of mouse.
Cheers, JF and thanks again.
Of course, I've tried ALL the PC ports and keyboard.
In the Logitech driver manual, they recommend connecting the receiver ONLY to the central unit, which I did.
But the problem persists, and it's really frustrating, especially the constant "disconnection" of the pages...
I've also noticed that the scroll wheel of the mouse (and this seems to be a feature of this model) was practically in "freewheel." This means that the slightest movement of the mouse "triggers" the wheel.
I'm not brave enough to take it apart and see if I can do something. So I'm waiting for an idea from someone who might have had the same issue, even with a different brand of mouse.
Cheers, JF and thanks again.
I'm sorry I can't help you further, I also have a Logitech wireless mouse that I move between my two PCs, but I've never had this issue.
If I were you, I would disassemble the mouse to see what's going on with the scroll wheel... maybe a manufacturing defect in this series.
I wish you good luck hoping that your problem is resolved quickly.
If I were you, I would disassemble the mouse to see what's going on with the scroll wheel... maybe a manufacturing defect in this series.
I wish you good luck hoping that your problem is resolved quickly.
Hello
<<The M325 doesn't need installation software>>
However, there is software: Setpoint which allows you to make adjustments on this "mouse"
https://support.logi.com/hc/en-001?mID=8006
To install the mouse not connected...
<<The M325 doesn't need installation software>>
However, there is software: Setpoint which allows you to make adjustments on this "mouse"
https://support.logi.com/hc/en-001?mID=8006
To install the mouse not connected...
Very hard to catch a black cat in a dark room. Especially when it's not there...!
Thank you Baladur13.
That's correct, although since I installed set point, the pointer no longer freezes on the desktop at startup.
But the other problem remains.
I contacted Logitech again this morning and spoke to a guy who convinced me that this small defect is perfectly normal and inherent to the design of this mouse and that there is nothing we can do about it!!!
So, I'm marking this topic as resolved and I think I will grow old with my Logitech M325 mouse that costs 30 euros for a few more years.
Best regards.
That's correct, although since I installed set point, the pointer no longer freezes on the desktop at startup.
But the other problem remains.
I contacted Logitech again this morning and spoke to a guy who convinced me that this small defect is perfectly normal and inherent to the design of this mouse and that there is nothing we can do about it!!!
So, I'm marking this topic as resolved and I think I will grow old with my Logitech M325 mouse that costs 30 euros for a few more years.
Best regards.
Hi baggu,
Are you sure the batteries are fully charged? Sometimes when they're running low, the mouse acts up a bit.
Try placing your USB receiver in a socket facing your PC so the mouse receives a good signal.
Go to the Control Panel and on "Windows XP" I believe it's "Printers and Other Hardware" then > Mouse (open)
In the mouse settings window, select the tabs to slow down the pointer speed, the scroll wheel... see what adjustments you can make there... Always click "Apply and OK" after each change.
If you had a wired mouse before, make sure to unplug it first. Don’t use two mice at the same time. Just in case you didn't think of that :)
And for a mouse pad, try a solid color one. Because when there are patterns, it confuses the mouse :)
You can also do a little cleaning of the laser sensor under your mouse. Very lightly with a Q-tip dipped in a bit of rubbing alcohol. A bit of dust could cause this.
You’re using Internet Explorer, but if one day you switch to Firefox as your browser, I would suggest installing "Tab Mix Plus," an extension for Firefox that is super useful for managing your mouse actions, tabs... and other functions.
Good luck :)
“The fear of needles can't be cured by acupuncture.”
Are you sure the batteries are fully charged? Sometimes when they're running low, the mouse acts up a bit.
Try placing your USB receiver in a socket facing your PC so the mouse receives a good signal.
Go to the Control Panel and on "Windows XP" I believe it's "Printers and Other Hardware" then > Mouse (open)
In the mouse settings window, select the tabs to slow down the pointer speed, the scroll wheel... see what adjustments you can make there... Always click "Apply and OK" after each change.
If you had a wired mouse before, make sure to unplug it first. Don’t use two mice at the same time. Just in case you didn't think of that :)
And for a mouse pad, try a solid color one. Because when there are patterns, it confuses the mouse :)
You can also do a little cleaning of the laser sensor under your mouse. Very lightly with a Q-tip dipped in a bit of rubbing alcohol. A bit of dust could cause this.
You’re using Internet Explorer, but if one day you switch to Firefox as your browser, I would suggest installing "Tab Mix Plus," an extension for Firefox that is super useful for managing your mouse actions, tabs... and other functions.
Good luck :)
“The fear of needles can't be cured by acupuncture.”
Thank you MJ
Issue resolved, but in the failure....
there's nothing we can do about it. See you soon MJ and thanks again.
Issue resolved, but in the failure....
there's nothing we can do about it. See you soon MJ and thanks again.
Batteries play an important role sometimes in this type of conflict.
It's not mandatory, but in your case it doesn't seem software-related. So either the signal is rusty (which I don't think), or like me, CHANGE YOUR BATTERIES!!!
And there you go, it's back on track!
Signal better established. Logical.
For me, it was radical. It was fluctuating and didn't really drop during vertical scrolling while reading web pages, and suddenly, bam, everything went back to normal! So don’t hesitate with this alkaline solution. ;)
A word to the wise...
It's not mandatory, but in your case it doesn't seem software-related. So either the signal is rusty (which I don't think), or like me, CHANGE YOUR BATTERIES!!!
And there you go, it's back on track!
Signal better established. Logical.
For me, it was radical. It was fluctuating and didn't really drop during vertical scrolling while reading web pages, and suddenly, bam, everything went back to normal! So don’t hesitate with this alkaline solution. ;)
A word to the wise...