FreeBox TV - BeInSport Cancellation Solved

Question

Hello,

I subscribed to Be In Sport through the FreeBox.
I would now like to cancel, but I haven't found a way to do it on my Free subscriber interface, nor directly on the TV...

Thank you in advance for your help.

Best regards,

Configuration: Windows 7 / Chrome 21.0.1180.89

pierre · Accepted Answer

Good evening,

Go to settings
Applications
Channel catalogs
Select the subscription and cancel (by positioning yourself on the channel and clicking OK)

If your service provider does not offer an interface, you need to send a registered letter here:

beIN SPORTS France
53 avenue Emile Zola
BP 90268
92108 Boulogne Billancourt cedex

You can download a letter template here: https://www.journaldunet.fr/management/guide-du-management/1200413-lettre-de-resiliation-de-contrat/

rioterry · Answer

You wish to cancel the beIN Sports package and are asking for the procedure to follow.

We inform you that the subscription and cancellation related to the paid channels or packages in your TV offer are not automatic and can only be done via the Freebox remote control.
We also inform you that you cannot cancel a paid channel or package during the first month of its activation.

To proceed with the cancellation, we invite you to follow the instructions below:
- from the Freebox TV main menu (Free button), go to the "Applications" menu from the "Settings" section, then Manage my account;
- select "Channel Catalog";
- the list of channels you are subscribed to will appear; you simply need to position the selector on the one you wish to cancel and then press the OK button.

We remind you that the billing for TV options is done at the end of the month. Consequently, the last payment related to the canceled package will be withdrawn the month following the effective date of the cancellation.

Boulbi · Answer

Hi,  When I do it, it says "engaged": "Unsubscribe impossible - You are engaged on the Bien Sport package."

FreeBox TV - BeInSport Cancellation

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