Dispute over gaming on ludi cash
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euxetmoi
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pafasil -
pafasil -
I play Belote on Ludi Cash and my bank account was hacked.
I reported it to the other players in the game chat, and the site accused me of discriminatory remarks and banned me from chatting. Is this legal? What recourse do I have? Thank you for responding.
I reported it to the other players in the game chat, and the site accused me of discriminatory remarks and banned me from chatting. Is this legal? What recourse do I have? Thank you for responding.
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Hello,
I confirm and reconfirm what has been said...
NEVER sign up for LudiCash if you care about your money...
I have had several accounts with them, and it seems obvious. Their system favors big players who bring them a lot of income. Strangely, you get unplayable cards, your opponents sink you with announcements, and your partner bot can’t win a trick! And when you actually manage to win a game by chance, you're screwed for the next 10!
And their first deposit bonus that can be unlocked is a load of rubbish...
On Skill7 or StarGames, you get a cash bonus, which is incomparable to the Ludi(te lose your)Cash bonus...
I advise against it 1,000 times!
I confirm and reconfirm what has been said...
NEVER sign up for LudiCash if you care about your money...
I have had several accounts with them, and it seems obvious. Their system favors big players who bring them a lot of income. Strangely, you get unplayable cards, your opponents sink you with announcements, and your partner bot can’t win a trick! And when you actually manage to win a game by chance, you're screwed for the next 10!
And their first deposit bonus that can be unlocked is a load of rubbish...
On Skill7 or StarGames, you get a cash bonus, which is incomparable to the Ludi(te lose your)Cash bonus...
I advise against it 1,000 times!
Emma LudiCash
On LudiCash, for the same volume of play as any other online belote site, you will receive at least DOUBLE in cash thanks to the VIP points that can be exchanged in the shop for Cash.
Why instead of trying to explain things as they are not, don't you do like other mediators of companies here, that is to say, make a goodwill gesture to the people who complain that they are being kicked out, banned, fleeced, and so on, by asking for their ID?
As the manager of a micro company, I can assure you it's better to have a good relationship with 50 clients than to lose 10,000 later on; this forum is one of the most read in France, you know?
The problem is that you apparently have a lot of French players, and if you don't try to fix things instead of arguing without anyone being able to verify anything on your end, your site will end up blacklisted in our country.
We will type ludicash, and we will be redirected to meetic...
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Thank you for clicking on "Mark as resolved" if your problem is solved!
As the manager of a micro company, I can assure you it's better to have a good relationship with 50 clients than to lose 10,000 later on; this forum is one of the most read in France, you know?
The problem is that you apparently have a lot of French players, and if you don't try to fix things instead of arguing without anyone being able to verify anything on your end, your site will end up blacklisted in our country.
We will type ludicash, and we will be redirected to meetic...
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Thank you for clicking on "Mark as resolved" if your problem is solved!
The card draw is completely random. We have a certificate issued by a specialized organization proving that our card draw is 100% random.
You say you don't have ARJEL approval yet, so which organization issued the certificate?
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Thank you for clicking "Mark as resolved" if your issue is resolved!
You say you don't have ARJEL approval yet, so which organization issued the certificate?
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Thank you for clicking "Mark as resolved" if your issue is resolved!
Why by email can you also mention the organization here, maybe it would interest your "clients" more than dissatisfied ones, right? It just gives the impression that you are not being transparent.
Is this your organization?
http://www.lga.org.mt/
It seems to have no value in France... but maybe I'm wrong?
Is this your organization?
http://www.lga.org.mt/
It seems to have no value in France... but maybe I'm wrong?
I can certainly mention the organization here, graffx, which is CTL, that tests and verifies the legitimacy of dozens of gaming sites around the world, often in partnership with local jurisdictions such as ARJEL for other countries.
Once again, many players make mistakes and incorrectly compare certifying bodies, random draw certification organizations, or organizations that are absolutely not responsible for the sector.
Once again, Ludi has over 10 years of experience and expertise in card games, a responsive and French team, a rake lower than other sites, tailored reimbursement for games based on situations, a random card draw certificate, and a foreign license, granted that belote is a game that does not yet have a license in France. Despite this, as in all online games, there are winners and losers, big and small...
and we are available to players to explain what it is when necessary.
I invite you to send an email to support one day and to find a support that is just as responsive.
Best regards,
Emma
Once again, many players make mistakes and incorrectly compare certifying bodies, random draw certification organizations, or organizations that are absolutely not responsible for the sector.
Once again, Ludi has over 10 years of experience and expertise in card games, a responsive and French team, a rake lower than other sites, tailored reimbursement for games based on situations, a random card draw certificate, and a foreign license, granted that belote is a game that does not yet have a license in France. Despite this, as in all online games, there are winners and losers, big and small...
and we are available to players to explain what it is when necessary.
I invite you to send an email to support one day and to find a support that is just as responsive.
Best regards,
Emma
I'm not going to defend Ludicash; I hate gambling, especially online, but I want to share my opinion as the best contributor on CCM (haha, that's going to stir up some talk). I remind you that ARJEL only covers three sectors for now:
- horse racing
- sports betting
- poker games
However, it seems to me, unless I'm mistaken, that Ludicash only offers tarot and belote.
How can one be so naïve at this point? Two arguments to explain:
Who can believe that you can become rich by playing any gambling game?
If you buy 20 scratch cards and only win 6 or 7€, will you file a complaint against Française des Jeux? If you spend 100€ in a real casino on a Saturday night, you will likely leave empty-handed; are you going to smash the casino director's face in a "Pulp Fiction" style?
Second argument, if you are charged to play, it’s not so they lose more money; they are a company and are there for profit. It’s October, and Christmas is in two months.
Stop victimizing yourselves for putting your money anywhere; it’s just like ordering junk from a Chinese site hoping for an original, high-quality product.
I think Emma from Ludicash is playing her role as a listener very calmly, and I congratulate her; it's not easy. After all, as she tells you, file a complaint; justice will do its job as it should.
I’m closing this topic, which resembles more of a games-videos.com thread than anything else. If you still have a problem, open a new thread per person; otherwise, it will quickly become a mess again.
Thank you for clicking "Mark as resolved" if your problem is solved!
- horse racing
- sports betting
- poker games
However, it seems to me, unless I'm mistaken, that Ludicash only offers tarot and belote.
How can one be so naïve at this point? Two arguments to explain:
Who can believe that you can become rich by playing any gambling game?
If you buy 20 scratch cards and only win 6 or 7€, will you file a complaint against Française des Jeux? If you spend 100€ in a real casino on a Saturday night, you will likely leave empty-handed; are you going to smash the casino director's face in a "Pulp Fiction" style?
Second argument, if you are charged to play, it’s not so they lose more money; they are a company and are there for profit. It’s October, and Christmas is in two months.
Stop victimizing yourselves for putting your money anywhere; it’s just like ordering junk from a Chinese site hoping for an original, high-quality product.
I think Emma from Ludicash is playing her role as a listener very calmly, and I congratulate her; it's not easy. After all, as she tells you, file a complaint; justice will do its job as it should.
I’m closing this topic, which resembles more of a games-videos.com thread than anything else. If you still have a problem, open a new thread per person; otherwise, it will quickly become a mess again.
Thank you for clicking "Mark as resolved" if your problem is solved!
Good evening everyone
this site is absolutely illegal in France. We must all file a complaint with the ARJEL. Especially since they care little about pathological gamblers and do not comply with French laws and decrees, which are nonetheless applicable to all gaming operators in France.
this site is absolutely illegal in France. We must all file a complaint with the ARJEL. Especially since they care little about pathological gamblers and do not comply with French laws and decrees, which are nonetheless applicable to all gaming operators in France.
Hello,
Shitty scam website for online games, hosted by Godaddy (which is a sign of reliability, lol!!) and server located in a tax haven:
Server Type:
Microsoft-IIS/7.5
IP Address:
95.131.232.99 Reverse-IP | Ping | DNS Lookup | Traceroute
Whois Server:
whois.godaddy.com
ASN:
Malta AS20521 ASN-BELLNET Bellnet Ltd. (registered Mar 21, 2001)
IP Location:
Malta - Malta - Qormi - Bellnet Limited
Everything to please!!!
A+
--
Ubuntu 13.04 Firefox 21/ Magela 3 Opera 12.15
Always think carefully before acting.
Shitty scam website for online games, hosted by Godaddy (which is a sign of reliability, lol!!) and server located in a tax haven:
Server Type:
Microsoft-IIS/7.5
IP Address:
95.131.232.99 Reverse-IP | Ping | DNS Lookup | Traceroute
Whois Server:
whois.godaddy.com
ASN:
Malta AS20521 ASN-BELLNET Bellnet Ltd. (registered Mar 21, 2001)
IP Location:
Malta - Malta - Qormi - Bellnet Limited
Everything to please!!!
A+
--
Ubuntu 13.04 Firefox 21/ Magela 3 Opera 12.15
Always think carefully before acting.
is it legal
yes
a site has the right to censor you or deprive you of certain features as it sees fit...
yes
a site has the right to censor you or deprive you of certain features as it sees fit...
I am here to testify! I am going to log in to my player account today to credit it because I knew there wasn't much money left in it. And then, surprise! I am informed in one line that my account has been closed at my own request! Without even notifying me! Even though there was still a little money left in it!
This is really outrageous...
This is really outrageous...
Hello everyone, here is the response from ARJEL confirming the illegality of this site: it is necessary for as many people as possible to report to DGCCRF in order to put a stop to the actions of www.ludicash.com, which in response claims that they are not a game of chance and therefore not subject to this legislation (no comment!).
Sir,
We have taken your request with the utmost attention.
The law regarding online gambling and games of chance establishes qualitative regulation through strict oversight of authorized games and bets:
- Horse betting: authorized only in their mutual form
- Sports betting: authorized in mutual form, at fixed odds, and live betting
- Circle games: poker
ARJEL grants licenses for these three categories of bets to operators who demonstrate their ability to meet their legal obligations (financial robustness, technical constraints). The Authority has therefore established a precise set of specifications defining the essential elements of the licensing application. ARJEL ensures compliance with these legal and regulatory obligations and can initiate sanction procedures against an operator if they are not respected.
www.ludicash.com is not a site licensed by ARJEL. You will find the list of licensed operators on our website (http://www.arjel.fr/-Liste-des-operateurs-agrees-.html ).
We would like to inform you that an online casino operator offering gambling games to individuals located in French territory may be in violation of the law.
Players opening an account with this operator therefore run the risk of not benefiting from the legal protection provided by French law.
You can file a complaint with the police or gendarmerie services to assert your rights if you consider yourself a victim of a criminal offense, or contact the DGCCRF if you believe your rights as a consumer are being violated.
Furthermore, we inform you that we have forwarded your email to our competent services for investigation purposes.
Best regards
Public Relations Department
Regulatory Authority for Online Games
99-101 rue Leblanc
75015 PARIS
Sir,
We have taken your request with the utmost attention.
The law regarding online gambling and games of chance establishes qualitative regulation through strict oversight of authorized games and bets:
- Horse betting: authorized only in their mutual form
- Sports betting: authorized in mutual form, at fixed odds, and live betting
- Circle games: poker
ARJEL grants licenses for these three categories of bets to operators who demonstrate their ability to meet their legal obligations (financial robustness, technical constraints). The Authority has therefore established a precise set of specifications defining the essential elements of the licensing application. ARJEL ensures compliance with these legal and regulatory obligations and can initiate sanction procedures against an operator if they are not respected.
www.ludicash.com is not a site licensed by ARJEL. You will find the list of licensed operators on our website (http://www.arjel.fr/-Liste-des-operateurs-agrees-.html ).
We would like to inform you that an online casino operator offering gambling games to individuals located in French territory may be in violation of the law.
Players opening an account with this operator therefore run the risk of not benefiting from the legal protection provided by French law.
You can file a complaint with the police or gendarmerie services to assert your rights if you consider yourself a victim of a criminal offense, or contact the DGCCRF if you believe your rights as a consumer are being violated.
Furthermore, we inform you that we have forwarded your email to our competent services for investigation purposes.
Best regards
Public Relations Department
Regulatory Authority for Online Games
99-101 rue Leblanc
75015 PARIS
Hello Paul,
As you can read:
"The law concerning online gambling and betting establishes qualitative regulation through strict oversight of authorized games and bets:
- Horse betting: allowed only in its mutual form
- Sports betting: allowed in mutual form, fixed odds, and live betting
- Circle games: poker
"
The ARJEL does not yet regulate online belote because it is not within its legal powers. The European law does indeed allow skill games and in accordance with French law, belote is indeed a game of skill.
Best regards,
Emma from LudiCash
As you can read:
"The law concerning online gambling and betting establishes qualitative regulation through strict oversight of authorized games and bets:
- Horse betting: allowed only in its mutual form
- Sports betting: allowed in mutual form, fixed odds, and live betting
- Circle games: poker
"
The ARJEL does not yet regulate online belote because it is not within its legal powers. The European law does indeed allow skill games and in accordance with French law, belote is indeed a game of skill.
Best regards,
Emma from LudiCash
"It is a shame to consider this as just chatter when an operator takes the time to answer each question while many do not pay any attention."
"It's just a way to justify themselves and ramble on to prevent players from leaving!"
"It's just a way to justify themselves and ramble on to prevent players from leaving!"
I confirm that Ludi Cach is a scam site with no chance of winning; their site is well rigged. Moreover, all the questions? I think they're accomplices of the site.
And they have the gall to say that they've distributed 20,000 euros, lol they won yes, 20,000 euros because of idiots like us who are fattening them up.
If we are many to file a complaint, maybe, I say maybe, the gaming police will do something.
Not only do they know their site is rigged, but they manage to respond to certain players, "No, our site is clear," "Our bonuses are the best."
It's outrageous to see that this site still exists.
Let's hope that by 2014 this site will no longer exist.
It's my greatest wish that I wish for you, Mr. Director of Ludi Cach. Aren't you ashamed? Do you sleep well at night? But in life, everything has a price, one day or another. Just know that.
And they have the gall to say that they've distributed 20,000 euros, lol they won yes, 20,000 euros because of idiots like us who are fattening them up.
If we are many to file a complaint, maybe, I say maybe, the gaming police will do something.
Not only do they know their site is rigged, but they manage to respond to certain players, "No, our site is clear," "Our bonuses are the best."
It's outrageous to see that this site still exists.
Let's hope that by 2014 this site will no longer exist.
It's my greatest wish that I wish for you, Mr. Director of Ludi Cach. Aren't you ashamed? Do you sleep well at night? But in life, everything has a price, one day or another. Just know that.
I'm sorry, but I see no valid argument in your message; all it gives the impression of is that you are a sore loser.
Yes, paid online games are not designed to allow everyone to win, yes, a company is there to make a profit.
It feeds idiots like us.
You say that, but it still summarizes the situation well; no one is forcing people to gamble their money anywhere without caution.
A game of chance makes you lose 9 times out of 10; otherwise, we wouldn't call it a "game" of chance but a "money gain."
If you feel wronged, file a complaint with the nearest gendarmerie or police station; they are also there for that...
Yes, paid online games are not designed to allow everyone to win, yes, a company is there to make a profit.
It feeds idiots like us.
You say that, but it still summarizes the situation well; no one is forcing people to gamble their money anywhere without caution.
A game of chance makes you lose 9 times out of 10; otherwise, we wouldn't call it a "game" of chance but a "money gain."
If you feel wronged, file a complaint with the nearest gendarmerie or police station; they are also there for that...
Good evening
thank you for your response
it's not that I'm a sore loser far from it we're not going to dwell on the subject you know very well what I meant
between us you're right there are idiots like me who know there's a sign telling us you're going to fall into the sea
and we keep moving forward, and moreover without any impunity well done
have a good evening
thank you for your response
it's not that I'm a sore loser far from it we're not going to dwell on the subject you know very well what I meant
between us you're right there are idiots like me who know there's a sign telling us you're going to fall into the sea
and we keep moving forward, and moreover without any impunity well done
have a good evening
Well, you have to be honest, when I buy scratch cards from the French lottery, I'm going to win €1 or €2 out of 10 lost, the more I play, the more I lose until I ultimately lose everything.
I'm not going to file a complaint against the French lottery afterwards.
When I go to the casino, we hope to win, but in the end, we know very well that there's a 95% chance of losing everything, that's why we go for the pleasure of playing, and we're not going to explode the head of the casino director because we lost.
It's a metaphor, but it's the same thing, we don't play online on the principle of becoming rich, because statistics show the opposite.
I'm not going to file a complaint against the French lottery afterwards.
When I go to the casino, we hope to win, but in the end, we know very well that there's a 95% chance of losing everything, that's why we go for the pleasure of playing, and we're not going to explode the head of the casino director because we lost.
It's a metaphor, but it's the same thing, we don't play online on the principle of becoming rich, because statistics show the opposite.
I am available to discuss this with you over the phone if you wish. Please feel free to send an email to our support and ask to be put in touch with Emma or Mathieu from Ludicash.
No, it’s about doing the job properly, about being a serious game operator among the multitude of operators who understand neither the sector they work in nor their players and couldn’t care less about their messages and requests.
We take the time and enjoy answering our players' questions when they are well-founded.
We take the time and enjoy answering our players' questions when they are well-founded.
Hello graffx,
Our support handles dozens of requests every day on a case-by-case basis, multiplying commercial gestures when necessary. Issues are resolved directly with the player.
As of today, we have over 200,000 registered users, and among this number, there are inevitably dissatisfied individuals or people making completely unfounded requests. This includes the person asking for €700 to "buy their silence," but we have nothing to buy because we strive to do things by the book. Unfortunately, many people think they know the online gaming legislation in France by categorizing everything under the ARJEL, which is not the case.
I invite you to come play on our site without spending a single euro, just participate in the free tournaments every day that allow you to win money, and contact me at emma@ludicash.com whenever you wish. You will see that despite the growing size of our site, we still handle players on a case-by-case basis and do so with pleasure.
If a distinct problem were to arise and be mentioned on this forum, rest assured I would address it gladly, but in a sector where there are necessarily more losing players than winners, the disappointed are indeed many, and the phrase "you are scamming us" without any examples is unfortunately a quick shortcut.
Best regards,
Emma
Our support handles dozens of requests every day on a case-by-case basis, multiplying commercial gestures when necessary. Issues are resolved directly with the player.
As of today, we have over 200,000 registered users, and among this number, there are inevitably dissatisfied individuals or people making completely unfounded requests. This includes the person asking for €700 to "buy their silence," but we have nothing to buy because we strive to do things by the book. Unfortunately, many people think they know the online gaming legislation in France by categorizing everything under the ARJEL, which is not the case.
I invite you to come play on our site without spending a single euro, just participate in the free tournaments every day that allow you to win money, and contact me at emma@ludicash.com whenever you wish. You will see that despite the growing size of our site, we still handle players on a case-by-case basis and do so with pleasure.
If a distinct problem were to arise and be mentioned on this forum, rest assured I would address it gladly, but in a sector where there are necessarily more losing players than winners, the disappointed are indeed many, and the phrase "you are scamming us" without any examples is unfortunately a quick shortcut.
Best regards,
Emma
Dear Oups, it is unfortunate that you place us in the same category as all the scam sites you are thinking of.
Regarding the fact that it is free without any financial entry, you have very likely enjoyed a free tasting at least once in your life in a supermarket and were tempted to buy the product.
What I find sad is that you are so vehement against us without even being registered on our site.
I wish you a good day.
Emma
Regarding the fact that it is free without any financial entry, you have very likely enjoyed a free tasting at least once in your life in a supermarket and were tempted to buy the product.
What I find sad is that you are so vehement against us without even being registered on our site.
I wish you a good day.
Emma
I completely agree with you, graffx. But apparently, they didn't understand the business system... I asked for a gesture that was denied to me (and I didn’t ask for much (40€)), so I went to the competition!
As an online gaming enthusiast, they've lost a good "client" (8,300€ wagered since the beginning of October)... They would have easily recouped their "stake" with the rakes!
But well, it's like everything... the competition is tough!
It's a shame, I really liked their site... Too bad!
As an online gaming enthusiast, they've lost a good "client" (8,300€ wagered since the beginning of October)... They would have easily recouped their "stake" with the rakes!
But well, it's like everything... the competition is tough!
It's a shame, I really liked their site... Too bad!
Our VIP Club is the best on an online gaming site. Our rake is the lowest and our customer support is the most responsive among belote sites. We do make commercial gestures, but there are times when this is unfortunately not possible because the case is unfounded. No worries, feel free to send me an email at emma@ludicash.com with your username detailing the reason for this €40 request and I will be happy to review it.
Hello Emma,
I find it very easy to refuse me on the spot, and now that I tell you I've gone elsewhere and you have the amount of the bets, I'm being told that something can be looked into!
But well, I am well known to your customer service, I've already gotten quite upset before, and with Matthieu too!
I know I’ve had gestures before, but this time it was too much (the card draws have really been against me for a long time!), and that was the only reason for me to stay with you.
Emma, come back with something concrete instead, and then I’ll consider it.
I find it very easy to refuse me on the spot, and now that I tell you I've gone elsewhere and you have the amount of the bets, I'm being told that something can be looked into!
But well, I am well known to your customer service, I've already gotten quite upset before, and with Matthieu too!
I know I’ve had gestures before, but this time it was too much (the card draws have really been against me for a long time!), and that was the only reason for me to stay with you.
Emma, come back with something concrete instead, and then I’ll consider it.
It will be difficult for me to come up with something concrete because I don't even know your username and I never claimed that I could make a gesture. Simply that if your request was justified we could reconsider the matter. However, if Mathieu refused to credit you with €40 while he processes requests on a case-by-case basis, it's because, unfortunately, there was no basis for a refund.
Regarding the card draw, it is not a reason for a refund as we do indeed have a certificate of approval for the random card draw. If you think that the draw is fairer elsewhere, you are unfortunately mistaken, but every player is free to think what they wish, of course.
Regarding the card draw, it is not a reason for a refund as we do indeed have a certificate of approval for the random card draw. If you think that the draw is fairer elsewhere, you are unfortunately mistaken, but every player is free to think what they wish, of course.
So you say it yourself: no reason for a refund, so nothing to bring me back to your place? Tsss... Seriously, he's right graffx... You have some progress to make in terms of your commercial policy!
There is a refund or a commercial gesture when there is a reason. You still haven't given me your username, but you apparently have already received commercial gestures. If you didn't receive a gesture for your €40 request, it's because there was unfortunately no grounds for a refund. Multiplying commercial gestures for a player disappointed with a website won't change the fact that the player in question ultimately won't enjoy the website in question.
We cannot bring our players back with permanent commercial gestures and without reasons. The reasons for playing with us instead of the competition include, among others, a site with the lowest withdrawal rate for belote, the best loyalty system, a responsive customer support, challenges, animations, etc.
In your case, it seems you have found more satisfaction with the competition, and I am sorry about that, but I also respect your choice and wish you a good day.
We cannot bring our players back with permanent commercial gestures and without reasons. The reasons for playing with us instead of the competition include, among others, a site with the lowest withdrawal rate for belote, the best loyalty system, a responsive customer support, challenges, animations, etc.
In your case, it seems you have found more satisfaction with the competition, and I am sorry about that, but I also respect your choice and wish you a good day.
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