Paper detection issue
Julie
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Julie -
Julie -
Hello,
I have an HP Designjet 500 plotter that I've been using for about 6 years. For a few months now, it hasn't been detecting paper, whether from a roll or a sheet.
I used to be able to fix the error by removing the sensor located under the tray and cleaning it. I even tried shunting it for a while, which worked, but not for sheets (there's nothing telling the sensor that there are no more sheets).
I then replaced this Omron sensor. It worked for a few days, and since then, nothing.
Disassembling it is useless, and the shunt isn't effective either. I think the issue might be with the board, but I would like to know where to find one and at what price.
HP's maintenance fees are quite excessive!!! I'd like to avoid contacting them.
Configuration: Windows 7 / Firefox 10.0.1
I have an HP Designjet 500 plotter that I've been using for about 6 years. For a few months now, it hasn't been detecting paper, whether from a roll or a sheet.
I used to be able to fix the error by removing the sensor located under the tray and cleaning it. I even tried shunting it for a while, which worked, but not for sheets (there's nothing telling the sensor that there are no more sheets).
I then replaced this Omron sensor. It worked for a few days, and since then, nothing.
Disassembling it is useless, and the shunt isn't effective either. I think the issue might be with the board, but I would like to know where to find one and at what price.
HP's maintenance fees are quite excessive!!! I'd like to avoid contacting them.
Configuration: Windows 7 / Firefox 10.0.1
1 answer
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And at the supplier where you bought it, is there any way to find a card or maybe play with the warranty?
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Well, my supplier has closed and the replacement company that did the maintenance once said that HP no longer makes spare parts for this model (which is only 8 years old...). And then, as for the warranty, it expired a long time ago. But the more I think about it, the harder it is for me to believe that it's the motherboard after all. I'm going to try changing the sensor, in case there's a voltage issue causing it to fail.
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