How to cancel SFR insurance

Hello, the same goes for me. It's been a year and a half since I canceled my subscription, and they keep charging me. Did you get refunded easily? Is this the right number? I've found several, and I've moved abroad, so it's not easy to reach them via the 4-digit numbers like 10 13... Thank you very much.

Hello,
Here is part of the Chatel law concerning the termination of telephone insurance contracts. I am in the same situation and I have never received any correspondence from Gras Savoye regarding my rights not to renew the contract. According to this law, the consumer can cancel their insurance contract free of charge or other penalties as long as they have not received this letter. I think that referring to this law should work.
Otherwise, it should be specified that if you do not obtain satisfaction, you will send a copy of this letter and their negative response (?) to consumer associations, DGCCRF, etc.

Légifrance Link:

https://www.legifrance.gouv.fr/codes/id/LEGIARTI000006792143/2012-11-25/#LEGIARTI000006792143

Good luck to everyone.

Article L113-15-1
* Created by Law n°2005-67 of January 28, 2005 - art. 2 JORF February 1, 2005 in effect on July 28, 2005
For contracts with tacit renewal covering individuals outside their professional activities, the deadline for the insured to exercise their right to terminate the contract must be reminded with each annual premium or contribution due notice. When this notice is sent less than fifteen days before this date, or when it is sent after this date, the insured is informed with this notice that they have a period of twenty days from the date of sending this notice to terminate the contract renewal. In this case, the termination period starts from the date indicated on the postmark.
When this information has not been sent to them in accordance with the provisions of the first paragraph, the insured can terminate the contract, without penalties, at any time from the date of renewal by sending a registered letter to the insurer. The termination takes effect the day after the date on the postmark.
The insured is required to pay the part of the premium or contribution corresponding to the period during which the risk has occurred, a period calculated up to the effective date of the termination. If applicable, the insurer must refund the insured, within thirty days of the effective termination date, the part of the premium or contribution corresponding to the period during which the risk did not occur, calculated from the said effective date. In the absence of reimbursement under these conditions, the amounts due accrue interest at the legal rate.
The provisions of this article do not apply to life insurance or to group contracts and other collective operations.
NOTE:
Law 2005-67 of January 28, 2005 art. 7:
I: The present provisions come into effect six months from the date of promulgation of this law.
II: the present provisions apply to ongoing contracts and their renewal as of the date of promulgation.

Links related to this article
Codified by:
Decree 76-666 1976-07-16

the number spb insurance 09 70 80 83 73 (free) this one

Hello. I called 0970 808 873 and spoke to a friendly and skilled person who solved my problem right away. I highly recommend them. Today, I am writing a letter to SFR SPB to express how satisfied I was with the answers they provided and especially with the kindness they showed!!! Let's not always moan but hope, as there are still good people out there.

Hello, I no longer have SFR and they charge me €3 every month for insurance. The problem is I don't have any paperwork from SFR anymore. Does anyone know what to do in this case?

You call them at No: 0820900092, explain your situation, with supporting evidence (cancellation of SFR contract, no calls with the insured mobile since that date, etc.), and you request retroactive cancellation, and you will succeed, but you have to insist. Good luck. HACENE from 69120.

Bonjour, qu'est-ce que l'effet rétroactif ? Merci.

Hello,
I am also in the process of canceling my mobile insurance with SFR!
And like for any contract, you need to send the cancellation request by registered mail with acknowledgment of receipt, including the reference and number, and attach the cancellation proof (the last SFR bill indicating that you have indeed canceled on date X)
That's it!