How to contact Rue du Commerce by email
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didwin972
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stifleur31 -
stifleur31 -
Hello,
I placed an order on 21/12/2011 and it still hasn't been delivered, and I would like to contact "rue du commerce" to find out the status of my order.
Ps: I received an email stating that I placed an order and that was after I confirmed the payment, so I assume my order has been processed.
Date: 21/12/2011
Customer Number: 1xxxxxx1
Order Number: 6xxxxxx9
Thank you in advance
Configuration: Windows Vista / Safari 535.2
I placed an order on 21/12/2011 and it still hasn't been delivered, and I would like to contact "rue du commerce" to find out the status of my order.
Ps: I received an email stating that I placed an order and that was after I confirmed the payment, so I assume my order has been processed.
Date: 21/12/2011
Customer Number: 1xxxxxx1
Order Number: 6xxxxxx9
Thank you in advance
Configuration: Windows Vista / Safari 535.2
23 answers
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Hello,
With 8 million customers, we cannot offer a simple email address for contact, as it does not allow for an efficient processing of your thousands of daily requests.
However, if you are a RueDuCommerce customer and have placed an order, you can contact us through your customer area, in the tracking section of your order. Through the "My Actions" button, you should normally find the help you are looking for.
You can also reach us at 0811.74.26.50 (cost of a local call from a landline) from Monday to Friday from 8 AM to 8 PM and Saturday from 9 AM to 6 PM. This call is not premium-rate, and the billing depends entirely on the pricing conditions set by your operator.
Of course, my team is also available to assist you across the web, including on CCM.net, where we will be happy to answer your questions and help if you are stuck.
Have a great end of the week, everyone.
Best regards,
Xavier
Team Web Manager
RueDuCommerce
With 8 million customers, we cannot offer a simple email address for contact, as it does not allow for an efficient processing of your thousands of daily requests.
However, if you are a RueDuCommerce customer and have placed an order, you can contact us through your customer area, in the tracking section of your order. Through the "My Actions" button, you should normally find the help you are looking for.
You can also reach us at 0811.74.26.50 (cost of a local call from a landline) from Monday to Friday from 8 AM to 8 PM and Saturday from 9 AM to 6 PM. This call is not premium-rate, and the billing depends entirely on the pricing conditions set by your operator.
Of course, my team is also available to assist you across the web, including on CCM.net, where we will be happy to answer your questions and help if you are stuck.
Have a great end of the week, everyone.
Best regards,
Xavier
Team Web Manager
RueDuCommerce
Hi everyone, I would also like to contact rueducommerce.fr because I can't find the right link to send them an email in my order menu. I also can't reach them by phone.
P.S.: I'm trying to call from a foreign country. Thank you.
P.S.: I'm trying to call from a foreign country. Thank you.
Good evening,
On this page it is stated
Customer Service: you can track your order directly from our website. Go to your customer area. Log in, select your order, and ask your question by clicking on the "my actions" button.
Otherwise, to contact them, you must do so by phone.
--
Most professors would deserve an honorary doctorate in anesthesia.
On this page it is stated
Customer Service: you can track your order directly from our website. Go to your customer area. Log in, select your order, and ask your question by clicking on the "my actions" button.
Otherwise, to contact them, you must do so by phone.
--
Most professors would deserve an honorary doctorate in anesthesia.
No email address found for contact.
But through your "customer space," it seems possible.
Below is a copy-paste:
Do you have a specific question? We are at your disposal:
- Pre-sale: 0892 46 56 66 (0.34€/min), Monday to Friday from 9 AM to 6 PM.
- Customer Service: you can track your order directly from our website. Go to your customer space. Log in, select your order, and ask your question by clicking the "my actions" button.
But through your "customer space," it seems possible.
Below is a copy-paste:
Do you have a specific question? We are at your disposal:
- Pre-sale: 0892 46 56 66 (0.34€/min), Monday to Friday from 9 AM to 6 PM.
- Customer Service: you can track your order directly from our website. Go to your customer space. Log in, select your order, and ask your question by clicking the "my actions" button.
Yes, I actually already performed this action, and at first it said "order being processed," but now it hasn't shown anything for a long time. Since the package should arrive at my aunt's place in Paris because I live in the Antilles (Martinique), I want to know what's going on, as she told me there is still nothing delivered. A phone call would be too expensive for me; calls to the mainland cost me much more than a regular call. As I mentioned, I placed my order on 12/21/2011 for a "Chronopost" delivery that was supposed to arrive the next morning. I think there has been a problem either with the address or just a management issue with the packages. I'm really bothered by this because I thought I would have my package at the beginning of the month, and now it has been three weeks with nothing arriving.
P.S.: I am not in the same time zone as France, so it is somewhat difficult for me to be able to call them during business hours.
P.S.: I am not in the same time zone as France, so it is somewhat difficult for me to be able to call them during business hours.
It's theft all these companies that overcharge for calls while we already pay for subscriptions and communications. I believe I will no longer shop with merchants acting this way. We pay for a Colissimo tracked delivery and they don't give us the number to track it. If we want to know something, we have to call a premium-rate number; it's theft!!!
Please, is there no employee on the site who could help me? It's really taking a long time for a Chronopost delivery and I'm really worried!
Yes, I also think that this site is a thief because paying a premium rate number to place an order or complain is outright theft. I ordered from them, but they won't see me again. I am not at all satisfied with Rue du Commerce.
Unable to contact "Rue du commerce" by email, I decided to post my message here, hoping that someone in charge will read it:
Hello
I signed up for "Rue du commerce" and when placing my first order I realize that the shipping costs amount to €68 for an order totaling €202!!
This is unacceptable! Especially since you state in ALL the items offered that delivery is free over €150.
I am outraged by this blatant theft, I decided to call a representative, who simply told me that there was nothing to be done, as the products are offered by partners, which clearly does not concern me in the slightest. By the way, €68 in shipping costs for an order of €202 seemed to him not surprising in the least.
I just spent 2 hours preparing my order, to find out, when finalizing it, that I'm being taken for a fool!
There is no way I am paying such high shipping costs. It's clearly theft.
So, as soon as I signed up, I unchecked my account. And at Rue du commerce, you can forget about me placing an order with you.
Hello
I signed up for "Rue du commerce" and when placing my first order I realize that the shipping costs amount to €68 for an order totaling €202!!
This is unacceptable! Especially since you state in ALL the items offered that delivery is free over €150.
I am outraged by this blatant theft, I decided to call a representative, who simply told me that there was nothing to be done, as the products are offered by partners, which clearly does not concern me in the slightest. By the way, €68 in shipping costs for an order of €202 seemed to him not surprising in the least.
I just spent 2 hours preparing my order, to find out, when finalizing it, that I'm being taken for a fool!
There is no way I am paying such high shipping costs. It's clearly theft.
So, as soon as I signed up, I unchecked my account. And at Rue du commerce, you can forget about me placing an order with you.
Hello Kasper,
Could you please let us know the references you added to your cart? We are going to recreate your purchase attempt and try to understand how it is possible to incur €68 in shipping costs overall, for a set of several items with free delivery.
Thank you in advance for your reply.
Best regards,
Xavier
Web Team
RueDuCommerce
Could you please let us know the references you added to your cart? We are going to recreate your purchase attempt and try to understand how it is possible to incur €68 in shipping costs overall, for a set of several items with free delivery.
Thank you in advance for your reply.
Best regards,
Xavier
Web Team
RueDuCommerce
Hello Xavier. Thank you for your response.
The products that were in my cart were as follows:
_Black magazine rack Ref: MP-593D4M4977493 price 15.20€ shipping: 5.90€
_Wall clock Ref: MP-59F62M5701194 price: 59€ shipping: 8.5€ I changed my mind about this product, I removed it from the cart.
_Laundry basket Ref: MP-B5D4CM6573110 price: 7.15€ shipping: 6.36€
_Toilet paper holder: Ref: MP-78404M6591272 price: 18.50€
_Toilet brush holder: Ref: MP-78404M6591274 price: 21.50€ shipping: 27€ for these 2 items.
_Storage box: Ref: MP-7D9FDM7442655 price: 13€
_Dish drainer: Ref: MP-F44EFM7443540 price: 52€ shipping: 15€ for these 2 items.
_Cutlery organizer Ref: MP-86B6BM7302494 price: 11.90€ shipping: 5.90€
Total amount of the cart: 198.25€ (And not 202€ as I initially thought)
Total amount of shipping costs: 68.66€
I discovered that your partners sell these items at the same price, but with much lower shipping fees.
Anyway, it’s not a big deal. But I definitely won’t validate my order. In any case, thank you for your interest. At least people from "Rue du commerce" are willing to respond, even if it's on a forum and not privately.
Good evening.
The products that were in my cart were as follows:
_Black magazine rack Ref: MP-593D4M4977493 price 15.20€ shipping: 5.90€
_Wall clock Ref: MP-59F62M5701194 price: 59€ shipping: 8.5€ I changed my mind about this product, I removed it from the cart.
_Laundry basket Ref: MP-B5D4CM6573110 price: 7.15€ shipping: 6.36€
_Toilet paper holder: Ref: MP-78404M6591272 price: 18.50€
_Toilet brush holder: Ref: MP-78404M6591274 price: 21.50€ shipping: 27€ for these 2 items.
_Storage box: Ref: MP-7D9FDM7442655 price: 13€
_Dish drainer: Ref: MP-F44EFM7443540 price: 52€ shipping: 15€ for these 2 items.
_Cutlery organizer Ref: MP-86B6BM7302494 price: 11.90€ shipping: 5.90€
Total amount of the cart: 198.25€ (And not 202€ as I initially thought)
Total amount of shipping costs: 68.66€
I discovered that your partners sell these items at the same price, but with much lower shipping fees.
Anyway, it’s not a big deal. But I definitely won’t validate my order. In any case, thank you for your interest. At least people from "Rue du commerce" are willing to respond, even if it's on a forum and not privately.
Good evening.
Concretely, the high shipping fees in your order are due to two phenomena:
1 - your order concerns multiple merchants. You actually have several baskets! And each merchant has its own shipping fees, which can be justified, right?
2 - some merchants increase shipping fees with the number of items in your basket with them. This is a bit less justifiable, and we are trying to limit it. We are also working on a system that will prevent this principle of cumulative shipping fees.
In general, e-commerce is undergoing significant changes regarding delivery prices, and the work is indeed taking place at RueDuCommerce as well. Your feedback is a typical example of what we are focusing on in our thinking, so that our shipping fees tomorrow fully satisfy you.
Have a great day.
Best regards,
Xavier
Web Team
RueDuCommerce
1 - your order concerns multiple merchants. You actually have several baskets! And each merchant has its own shipping fees, which can be justified, right?
2 - some merchants increase shipping fees with the number of items in your basket with them. This is a bit less justifiable, and we are trying to limit it. We are also working on a system that will prevent this principle of cumulative shipping fees.
In general, e-commerce is undergoing significant changes regarding delivery prices, and the work is indeed taking place at RueDuCommerce as well. Your feedback is a typical example of what we are focusing on in our thinking, so that our shipping fees tomorrow fully satisfy you.
Have a great day.
Best regards,
Xavier
Web Team
RueDuCommerce
Thank you, but no.
There's no link to contact them. Just an address for mail, or a phone number, and I've already called them.
In any case, they're deliberately avoiding dealing with all the unhappy customers.
Thanks anyway.
There's no link to contact them. Just an address for mail, or a phone number, and I've already called them.
In any case, they're deliberately avoiding dealing with all the unhappy customers.
Thanks anyway.
Hello Kasper,
Indeed, we do not display a contact email address on our site, intentionally. A brand with the audience of RueDuCommerce, having 8 million customers and nearly 1 million unique visitors per day during peak times cannot operate with just a simple email address.
This is why an online contact system is available to you in your customer area after your order has been shipped, through the "My Actions" button in your order tracking. This form is as simple and quick to use (and free!) as an email, and it allows us to organize our conversations with you efficiently!
I am also willing to assist you if you provide me with your order number.
I remain at your disposal and wish you a pleasant day.
Sincerely,
Michel
Indeed, we do not display a contact email address on our site, intentionally. A brand with the audience of RueDuCommerce, having 8 million customers and nearly 1 million unique visitors per day during peak times cannot operate with just a simple email address.
This is why an online contact system is available to you in your customer area after your order has been shipped, through the "My Actions" button in your order tracking. This form is as simple and quick to use (and free!) as an email, and it allows us to organize our conversations with you efficiently!
I am also willing to assist you if you provide me with your order number.
I remain at your disposal and wish you a pleasant day.
Sincerely,
Michel
Hello
I would like to get an update on my order placed on 15/07/12 via Chronoposte, and by following the previously mentioned steps:
"'My actions'' in your order tracking. This form is as simple and quick to use (and free!) as an email, and it allows us to organize our conversations with you effectively!"
The only thing I see is "other question" with a small text telling me to call!!!!!
Where is the free service??????
I would like to get an update on my order placed on 15/07/12 via Chronoposte, and by following the previously mentioned steps:
"'My actions'' in your order tracking. This form is as simple and quick to use (and free!) as an email, and it allows us to organize our conversations with you effectively!"
The only thing I see is "other question" with a small text telling me to call!!!!!
Where is the free service??????
That's very kind of you, Michel.
But did you take the time to read my message? I didn't place an order because it was when I wanted to place it that I noticed the exorbitant shipping fees. So no order number.
And the only help I need from you is to reduce those shipping costs... just so it doesn't feel like theft. Because €68 for an order of €202... I'm not good at math, but that certainly makes more than 30%!
So don't be surprised if your customers spend their money elsewhere.
I wish you a pleasant day as well.
But did you take the time to read my message? I didn't place an order because it was when I wanted to place it that I noticed the exorbitant shipping fees. So no order number.
And the only help I need from you is to reduce those shipping costs... just so it doesn't feel like theft. Because €68 for an order of €202... I'm not good at math, but that certainly makes more than 30%!
So don't be surprised if your customers spend their money elsewhere.
I wish you a pleasant day as well.
Hello,
I would just like to report a problem I've just had with RDC. Indeed, I have ordered from this site before and until now, I was very satisfied.
I ordered a mobile phone last week and had it delivered to a 'relay point'. I picked it up on 24/07/2012 and the delivery box was in very good condition.
However, when unpacking this box, I took out the mobile phone packaging and to my surprise! The 'DO NOT ACCEPT IF SEAL IS BROKEN' sticker was indeed torn and over it, cleverly stuck was a white sticker (but the original manufacturer's sticker is clearly visible through it).
What outrages me the most is that I purchased a NEW product and Rue du Commerce sent me a refurbished product (it is obvious that it has been used).
This is certainly not very professional or honest on their part, but it is simply illegal as it was not mentioned as second-hand on the item’s sales listing.
I sent a message today, 25/07/2012, through the order tracking/my actions and I am waiting for their response.
I hope this will be resolved quickly and I dare to hope for a commercial gesture on their part (it's nice to dream) after such a serious mistake for the damage suffered (because my old phone is about to give up and I was eagerly awaiting the new one).
For your information!
I would just like to report a problem I've just had with RDC. Indeed, I have ordered from this site before and until now, I was very satisfied.
I ordered a mobile phone last week and had it delivered to a 'relay point'. I picked it up on 24/07/2012 and the delivery box was in very good condition.
However, when unpacking this box, I took out the mobile phone packaging and to my surprise! The 'DO NOT ACCEPT IF SEAL IS BROKEN' sticker was indeed torn and over it, cleverly stuck was a white sticker (but the original manufacturer's sticker is clearly visible through it).
What outrages me the most is that I purchased a NEW product and Rue du Commerce sent me a refurbished product (it is obvious that it has been used).
This is certainly not very professional or honest on their part, but it is simply illegal as it was not mentioned as second-hand on the item’s sales listing.
I sent a message today, 25/07/2012, through the order tracking/my actions and I am waiting for their response.
I hope this will be resolved quickly and I dare to hope for a commercial gesture on their part (it's nice to dream) after such a serious mistake for the damage suffered (because my old phone is about to give up and I was eagerly awaiting the new one).
For your information!
Here's the conclusion.
email from RDC in response to my complaint (I had sent photos at their request):
"Hello,
Thank you for contacting us.
We acknowledge receipt of your photos today.
We confirm that the product shipped is indeed a new product.
The bubbles correspond to the plastic film on the screen; if you remove the plastic film from the back of the phone, you will see that there are no scratches.
Moreover, the DO NOT ACCEPT IF SEAL IS BROKEN label was placed by the supplier SAMSUNG and not by RueDuCommerce.
If the product does not suit you, we invite you to retract and return it for a refund (this product is unfortunately no longer in stock).
If you need further information, please reply to this message keeping reference [850963-1343282833] in the subject of your follow-up message.
Your satisfaction is our priority.
See you soon,
Hoda
Your Transport Carrier Inquiry Service
"
Response off the mark: I am talking about a white label that was re-stuck over the SAMSUNG one, and she talks to me about the origin of the label. In which country is their customer service based? They should look up the definition of NEW in the dictionary: "which has never been used, which has not yet had an owner." http://www.larousse.fr/dictionnaires/francais/neuf_neuve/54353.
As if by chance, after my complaint, the product sheet was removed.
So basically, either I return the phone at my expense because I am not satisfied with the product (but I am satisfied, it’s just that receiving a second-hand product purchased at a NEW price is not compliant or very legal) and, moreover, nothing proves with their bad faith that they will refund me without any problem since it is in a used condition. Oh yes, also, they only issue credits, so I would be forced to buy from them again! Clever!
Honestly, they are doing the minimum to absolve themselves: she even implies that the phone is poorly "finished" from the start, so it would be SAMSUNG's fault.
In the worst case, I would have wanted them to refund me the price difference between the NEW price and the used one: that would have been a nice commercial gesture.
Now, it’s holiday season, they should maybe monitor the temporary staff who work for them better. I'm saying this, I'm not saying anything.
email from RDC in response to my complaint (I had sent photos at their request):
"Hello,
Thank you for contacting us.
We acknowledge receipt of your photos today.
We confirm that the product shipped is indeed a new product.
The bubbles correspond to the plastic film on the screen; if you remove the plastic film from the back of the phone, you will see that there are no scratches.
Moreover, the DO NOT ACCEPT IF SEAL IS BROKEN label was placed by the supplier SAMSUNG and not by RueDuCommerce.
If the product does not suit you, we invite you to retract and return it for a refund (this product is unfortunately no longer in stock).
If you need further information, please reply to this message keeping reference [850963-1343282833] in the subject of your follow-up message.
Your satisfaction is our priority.
See you soon,
Hoda
Your Transport Carrier Inquiry Service
"
Response off the mark: I am talking about a white label that was re-stuck over the SAMSUNG one, and she talks to me about the origin of the label. In which country is their customer service based? They should look up the definition of NEW in the dictionary: "which has never been used, which has not yet had an owner." http://www.larousse.fr/dictionnaires/francais/neuf_neuve/54353.
As if by chance, after my complaint, the product sheet was removed.
So basically, either I return the phone at my expense because I am not satisfied with the product (but I am satisfied, it’s just that receiving a second-hand product purchased at a NEW price is not compliant or very legal) and, moreover, nothing proves with their bad faith that they will refund me without any problem since it is in a used condition. Oh yes, also, they only issue credits, so I would be forced to buy from them again! Clever!
Honestly, they are doing the minimum to absolve themselves: she even implies that the phone is poorly "finished" from the start, so it would be SAMSUNG's fault.
In the worst case, I would have wanted them to refund me the price difference between the NEW price and the used one: that would have been a nice commercial gesture.
Now, it’s holiday season, they should maybe monitor the temporary staff who work for them better. I'm saying this, I'm not saying anything.
Keikey
I apologize for your inconvenience
Your photos have been analyzed and forwarded to the manufacturer
Your phone is indeed brand new
Our customer service is based in France, unlike many competitors
You may observe dust on the box and some films, and I apologize for that. It is dust released from our cardboard recycling activity, which is used to pack the shipments. We try to minimize this impact as much as possible.
Regarding your device, if you are not satisfied, you can return it to us starting today, and you will be refunded by credit to your card.
Have a great day
Frédéric Klotz
RueDuCommerce
I apologize for your inconvenience
Your photos have been analyzed and forwarded to the manufacturer
Your phone is indeed brand new
Our customer service is based in France, unlike many competitors
You may observe dust on the box and some films, and I apologize for that. It is dust released from our cardboard recycling activity, which is used to pack the shipments. We try to minimize this impact as much as possible.
Regarding your device, if you are not satisfied, you can return it to us starting today, and you will be refunded by credit to your card.
Have a great day
Frédéric Klotz
RueDuCommerce
Hello,
I'm also trying to contact RDC without success!!!
I attempted to reply to the address "service.client@rueducommerce.com" and received an email indicating that I could contact them using this procedure:
"You have the option to submit a request directly online using the dropdown menu available on the details page of each order."
which is strictly impossible with this procedure
it's impossible to contact them except by dialing 0891...
unlucky for me, I no longer have a phone as I bought it from RDC and it has been sent for repair for over a month! (they were supposed to send a new one if mine was irreparable)
still no response from them! I don't know where my phone is (RDC customer service or with Sony)
I hope they're not going to try to call me!
see you!
I'm also trying to contact RDC without success!!!
I attempted to reply to the address "service.client@rueducommerce.com" and received an email indicating that I could contact them using this procedure:
"You have the option to submit a request directly online using the dropdown menu available on the details page of each order."
which is strictly impossible with this procedure
it's impossible to contact them except by dialing 0891...
unlucky for me, I no longer have a phone as I bought it from RDC and it has been sent for repair for over a month! (they were supposed to send a new one if mine was irreparable)
still no response from them! I don't know where my phone is (RDC customer service or with Sony)
I hope they're not going to try to call me!
see you!
Hello,
you say, in your argumentation, that with the large number of clients, it is not possible to provide your clients with a website. I don’t see the point in contacting you by phone, which is on one hand more expensive, and you can’t send photos, and it’s especially longer, if we even manage to get through to you). I have an issue with the non-conformity of an order and I just want to get a confirmation about the refund... what’s the solution???
I can reach out on Facebook, I might get a contact there. Thank you for your attention.
you say, in your argumentation, that with the large number of clients, it is not possible to provide your clients with a website. I don’t see the point in contacting you by phone, which is on one hand more expensive, and you can’t send photos, and it’s especially longer, if we even manage to get through to you). I have an issue with the non-conformity of an order and I just want to get a confirmation about the refund... what’s the solution???
I can reach out on Facebook, I might get a contact there. Thank you for your attention.
Hi Michel,
I followed your procedure well but I can't ask any questions, here is a copy/paste:
************************
Another question
Smartphone ##########
Your request:
Another question
Thank you for contacting us at 0811 74 26 50 (cost of a local call from a landline), Monday to Friday from 8 am to 8 pm, Saturday from 9 am to 6 pm, closed on Sunday. Our Belgian and Luxembourgian customers can reach us at the same hours at 0033811 74 26 50 (cost varies by operator).
***********************
impossible to ask the slightest question... just a phone number.
p.s.: I'm still waiting for a response to your message from 08/14 (just above!)
I followed your procedure well but I can't ask any questions, here is a copy/paste:
************************
Another question
Smartphone ##########
Your request:
Another question
Thank you for contacting us at 0811 74 26 50 (cost of a local call from a landline), Monday to Friday from 8 am to 8 pm, Saturday from 9 am to 6 pm, closed on Sunday. Our Belgian and Luxembourgian customers can reach us at the same hours at 0033811 74 26 50 (cost varies by operator).
***********************
impossible to ask the slightest question... just a phone number.
p.s.: I'm still waiting for a response to your message from 08/14 (just above!)
Hello,
I placed an order with Rue du Commerce, and I was told it would be delivered by UPS by the latest on 11/09. The reality is it was delivered by Tat Express, and as of today, the package doesn't even exist with them, and in the order tracking, it says 6 to 10 working days. Is there really a big problem??? Order number 68406911
I placed an order with Rue du Commerce, and I was told it would be delivered by UPS by the latest on 11/09. The reality is it was delivered by Tat Express, and as of today, the package doesn't even exist with them, and in the order tracking, it says 6 to 10 working days. Is there really a big problem??? Order number 68406911
Hello,
I placed an order (No. 60536921) on 12/29/2021 on RdC, which I later canceled before it was shipped. However, RdC had already processed my payment.
I have made multiple phone calls to customer service, but despite this, I have still not been refunded (I have been waiting for months and months), and I have only received empty promises.
This is unacceptable, what should I do? Should I contact consumer associations or something else?
Thank you.
I placed an order (No. 60536921) on 12/29/2021 on RdC, which I later canceled before it was shipped. However, RdC had already processed my payment.
I have made multiple phone calls to customer service, but despite this, I have still not been refunded (I have been waiting for months and months), and I have only received empty promises.
This is unacceptable, what should I do? Should I contact consumer associations or something else?
Thank you.
Good evening,
I placed an order with rueducommerce on 09/16/2012.
On 09/17/2012, I received an email asking me to send them supporting documents (copies of my ID and credit card) in order to finalize this order, and the documents were sent the same day.
On 09/18/2012, I received an email asking me to contact customer service by phone for further verification.
I do not wish to contact them by phone, and my order tracking does not allow me to reach them by messaging.
Could someone from rueducommerce please contact me to resolve the situation?
I placed an order with rueducommerce on 09/16/2012.
On 09/17/2012, I received an email asking me to send them supporting documents (copies of my ID and credit card) in order to finalize this order, and the documents were sent the same day.
On 09/18/2012, I received an email asking me to contact customer service by phone for further verification.
I do not wish to contact them by phone, and my order tracking does not allow me to reach them by messaging.
Could someone from rueducommerce please contact me to resolve the situation?
Hello,
I ordered a phone on rueducommerce but then I canceled the order because I wanted another phone from the same site. I did receive the phone I wanted, but I noticed that I am still being charged for the other phone because I made the payment in 3 installments, and I have not been refunded yet. Thank you.
I ordered a phone on rueducommerce but then I canceled the order because I wanted another phone from the same site. I did receive the phone I wanted, but I noticed that I am still being charged for the other phone because I made the payment in 3 installments, and I have not been refunded yet. Thank you.
Hello, since I am not on site at the moment, how do I change the name of the person who can pick up my package at the pickup point so that someone can collect it for me?
https://forums.commentcamarche.net/forum/affich-24163460-comment-contacter-rue-du-commerce-par-e-mail#134 click on the link for your answer
Hello, I placed an order today: order number 91633742
I received an email shortly after saying that my payment method (credit card) could not be validated.
I then made a new payment: transaction 419661 which was validated, but in "my orders" I still have this message: My order is blocked due to a payment issue.
Can I have confirmation that my payment has been validated? Will this message disappear?
Because for the moment my order is blocked!
Thank you.
I received an email shortly after saying that my payment method (credit card) could not be validated.
I then made a new payment: transaction 419661 which was validated, but in "my orders" I still have this message: My order is blocked due to a payment issue.
Can I have confirmation that my payment has been validated? Will this message disappear?
Because for the moment my order is blocked!
Thank you.
Hello
I ordered a phone and some other items from RDC on November 29th.
I sent my proofs of purchase two days later.
They then asked me to call them to complete the verification.
Their number is unreachable from Belgium!
When I send an email to explain that I can't reach them by phone and to ask if there is another number, the only response I get is: PLEASE GO THROUGH YOUR CUSTOMER ACCOUNT, SEND US A MESSAGE VIA YOUR ORDER TRACKING ...
However, when I click on "other question", I can't write anything, they just tell me to call the unreachable number ...
Moreover, I ordered my phone on November 29th to benefit from Samsung's cashback offer until the 30th included, so if RDC dates the invoice in December, I'll lose 70 euros ...
I hope to get a response here, as it is impossible to reach them ...
I ordered a phone and some other items from RDC on November 29th.
I sent my proofs of purchase two days later.
They then asked me to call them to complete the verification.
Their number is unreachable from Belgium!
When I send an email to explain that I can't reach them by phone and to ask if there is another number, the only response I get is: PLEASE GO THROUGH YOUR CUSTOMER ACCOUNT, SEND US A MESSAGE VIA YOUR ORDER TRACKING ...
However, when I click on "other question", I can't write anything, they just tell me to call the unreachable number ...
Moreover, I ordered my phone on November 29th to benefit from Samsung's cashback offer until the 30th included, so if RDC dates the invoice in December, I'll lose 70 euros ...
I hope to get a response here, as it is impossible to reach them ...
Hello
Thank you for your response:
Order number: 91246477
I am unable to reach you by phone, and I have already sent my supporting documents.
I remind you that this order needs to arrive at my place before December 14, and it must be invoiced on November 29 (the day of my order, otherwise I will lose the Samsung cashback advantage).
Thank you in advance.
Thank you for your response:
Order number: 91246477
I am unable to reach you by phone, and I have already sent my supporting documents.
I remind you that this order needs to arrive at my place before December 14, and it must be invoiced on November 29 (the day of my order, otherwise I will lose the Samsung cashback advantage).
Thank you in advance.
Hello
Thank you for your response:
Order number: 91246477
I am unable to reach you by phone, and I have already sent my supporting documents.
I remind you that this order needs to arrive at my place before December 14, and it must be invoiced on November 29 (the day of my order, otherwise I will lose the Samsung cashback advantage).
Thank you in advance.
Thank you for your response:
Order number: 91246477
I am unable to reach you by phone, and I have already sent my supporting documents.
I remind you that this order needs to arrive at my place before December 14, and it must be invoiced on November 29 (the day of my order, otherwise I will lose the Samsung cashback advantage).
Thank you in advance.
Hello D0lane,
Thank you for your response.
The verification service wants you to contact them by phone in order to validate your order.
For this, I am sending you a direct line number so that you can successfully call them from Belgium.
Thank you, and I wish you a good day.
Best regards,
Michel
Web Team
RueDuCommerce
Thank you for your response.
The verification service wants you to contact them by phone in order to validate your order.
For this, I am sending you a direct line number so that you can successfully call them from Belgium.
Thank you, and I wish you a good day.
Best regards,
Michel
Web Team
RueDuCommerce
Hello,
I placed an order yesterday, and I received an email asking for confirmations.
Confirmations done, I receive an email asking me to make a confirmation call again.
However, I live abroad (CAMEROON) and the provided number is a 08!!
I'm ordering in France so that someone can bring me my package on Saturday.
Do you think it would be better to cancel my order and rather place it with another supplier that offers 24-hour delivery if the verification process doesn't allow me to have my order by Saturday?
This is my first order at Rue du Commerce, and I'm a bit disappointed nonetheless.
MY ORDER NUMBER 91992725
I placed an order yesterday, and I received an email asking for confirmations.
Confirmations done, I receive an email asking me to make a confirmation call again.
However, I live abroad (CAMEROON) and the provided number is a 08!!
I'm ordering in France so that someone can bring me my package on Saturday.
Do you think it would be better to cancel my order and rather place it with another supplier that offers 24-hour delivery if the verification process doesn't allow me to have my order by Saturday?
This is my first order at Rue du Commerce, and I'm a bit disappointed nonetheless.
MY ORDER NUMBER 91992725
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Very easy to order!!!!
But when returning a product ordered via Colissimo, even with the Gold contract guarantee, this product is returned to you!!!
LACK OF SERIOUSNESS on the part of this SITE...
I ABANDON my efforts to go to a competing site!!!!