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Blackberry 9900 won't turn on

sarhaaah -  
bertb1951 Posted messages 5 Status Member -
Hello,
My Blackberry 9900 doesn't turn on when I plug it in; the red light blinks but it won't start up. Do you have any techniques to fix it? Thanks in advance :)

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27 answers

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  1. charloucharlie Posted messages 49 Registration date   Status Member Last intervention   119
     
    Good evening,
    I had the same problem...
    Do you have any solutions?
    Remove the battery, wait 30 seconds, and put it back in
    Or press Alt, Shift, and Delete simultaneously
    There you go
    If this answer helped you, give it a 1
    Thank you
    82
    1. mrtimp69
       
      I didn't just want to say thank you... you saved my life!!! I'm giving you a BIG THANK YOU
      I don't know you, but you saved my life; without you, I would have lost my job! Well, I'm not going to tell my whole life story either, but there it is..... thank you!
      1
    2. zaza
       
      THANK YOU!!!! It worked, it's amazing! A big thank you!
      0
    3. Citizen
       
      It's not working for me! I removed the battery, nothing restarts, just the red LED flashing slowly.
      alt maj del...same, no result...
      0
    4. Didito
       
      Same for me, since this morning my BlackBerry Bold 9900 won't turn back on, just the flashing red LED that's starting to annoy me. No reaction from the BlackBerry when charging. I've tried removing the battery and pressing Alt + Shift + Del, nothing works...
      I've been searching online for 2 hours, no results. Help.
      0
    5. emsy
       
      Nothing works.. I have a lot of important files on my Blackberry and none of your techniques work for me unfortunately.. I've been having this problem since this morning. That red light is driving me crazy.
      0
  2. crapoulou Posted messages 28002 Registration date   Status Moderator, Security Contributor Last intervention   8 046
     
    Hello,

    Here is a technical communication from RIM (email received from a sales representative at Orange), translated from English:

    - There was a known issue with the 9900 Bold: the phone appears "dead," does not turn on, does not charge... This issue was not limited to a single country.

    - RIM released and approved a new firmware in December that would fix these issues. SW version 7.0.0.585 (Bundle 2406).

    - This version is available automatically through the Desktop Manager or available here for example.

    - In some cases, the defective phone can be recovered by removing the battery, installing the update via the Desktop Manager, but not always!

    - If the mobile does not reboot after this procedure, it must be taken to the technical service for repair or replacement.

    Do you want a Nyon?
    12
    1. adam.k
       
      And did it work for someone?
      0
    2. crapoulou Posted messages 28002 Registration date   Status Moderator, Security Contributor Last intervention   8 046
       
      The deployment of the new firmware as soon as the phone is received seems to make the phone work better, yes...
      I have already managed to get 2 defective phones to work again by:
      - Updating it (even after the phone has crashed)
      - Charging the phone again on the PC for a few minutes and then unplugging the cable.
      0
    3. adam.k
       
      When I try to install the firmware, it tells me that reconnecting to the JVM is impossible!! I'm really desperate and on top of that, I bought my phone from a private seller so I don't even have a warranty!! Please help me!!
      0
    4. crapoulou Posted messages 28002 Registration date   Status Moderator, Security Contributor Last intervention   8 046
       
      It happened to me after giving it to the user (a few days of use).
      You need to reconnect it, it should suggest a firmware update.
      The installation fixes this problem.

      I have another phone that had a very strange issue: barely out of the box (it doesn’t get any newer than that), I turn it on and realize that after powering it up, the middle "wheel" malfunctions: it goes down and then goes back up on its own!!! You can even put the phone on the table, and when it starts to glitch, the cursor moves really on its own without doing anything (without a shadow, ...).
      A firmware update resolved the issue as well.

      The latest updates are normally fine.
      However, some users are complaining about battery life.

      The phones coming out now are fixed of all these problems natively.
      We should hear less about the BB Bold 9900 issues (except maybe for the battery life).
      0
    5. Niang
       
      the link doesn't work
      0
  3. crapoulou Posted messages 28002 Registration date   Status Moderator, Security Contributor Last intervention   8 046
     
    I managed to restart two phones by doing this:
    /!\ After this operation, the phone is then wiped (reset) except for the micro SD card) /!\ But a reset phone is better than a phone that doesn't work at all....!

    - Install BlackBerry Desktop Manager (Make sure the software is up to date)
    - Connect the phone to the PC
    - Update when the software prompts you to (even if the phone is off and the red LED is on, it prompts you)
    - At some point, the update fails (saying that the PC can no longer communicate with the phone.
    At that moment, try clicking "Retry" several times, unplug the phone and plug it back in!
    You really need to insist and not quit the update.

    Do you want a Nyon?
    7
    1. Agathe25
       
      Good evening! I have this problem, and I'm testing this solution! But how many times do I need to plug and unplug when the update fails? I've had to do this operation about ten times in vain... should I keep insisting?
      0
    2. crapoulou Posted messages 28002 Registration date   Status Moderator, Security Contributor Last intervention   8 046
       
      This solution worked for me three times out of three attempts (sometimes after a dozen tries, sometimes right away).
      Make sure to click on "Retry" to force the communication with the phone.
      0
    3. didii
       
      "Retry" signifie "réessayer".
      0
    4. didii
       
      this solution didn't work for me! :( I think I’m going to buy another battery
      0
    5. axxxxxxel Posted messages 1 Status Member
       
      What is the retry button?
      0
  4. Diosa
     
    Me too, it does that to me, but even when removing the battery, it doesn't turn on... it's already gone to customer service, and I regret investing in a piece of junk phone.
    6
  6. charloucharlie Posted messages 49 Registration date   Status Member Last intervention   119
     
    If it freezes, you need to press: right Alt + Shift and Del at the same time.
    5
    1. Arthur
       
      My BB 9900 turns on, the loading bar charges normally, and then I get app error 606, and it keeps restarting endlessly. Any solutions, please?
      0
  8. Ilikeyou. Posted messages 2 Status Member 3
     
    Leave it plugged in for 5 minutes and press the button to turn it on, otherwise try removing the battery and putting it back in and see if it works.. I hope I helped you. :-)
    3
    1. gazel
       
      I have the same problem even though my Bold is not even a month old... It was discharged but still on, I plugged it in and since then it won't turn on except for the blinking red light, and I've tried everything!!!! I removed the battery, put it back in, pressed everywhere, nothing works except for that blinking red light...... if someone can help me that would be great, thanks ;)
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    2. pglb
       
      same problem for me my 9900 is only 6 weeks old, exactly the same issue a red light for 3 seconds every 10 seconds or so!
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    3. bliblu
       
      Same, I have only had it for 3 weeks and last night I put it on charge, this morning I find myself with the same issue..
      0
    4. marieC
       
      Same with my bold... I've had it for 2 weeks...
      0
    5. nico
       
      Same problem this morning, I charged it last night, and this morning there is a red light, my Bold 9900 won't turn on. Only 6 days of use, Orange is sending me a new one.
      0
  9. smeun
     
    I remove the battery and it works again, but it's already happened twice in less than a month of use.
    This is really not normal!!!!!!
    2
  10. crapoulou Posted messages 28002 Registration date   Status Moderator, Security Contributor Last intervention   8 046
     
    Hello,
    Yesterday, the battery of a phone purchased a month ago but used for the first time:
    - Battery charged overnight (100%)
    - WiFi and Bluetooth turned off
    - Screen brightness at minimum
    - In the morning, checked one or two emails, no other use. The phone remained on the table
    From 6:30 AM to 10 AM, the battery dropped from 100% to 40%!!!

    Now I just need to check if the phone is always on 3G...

    Other problems arise with users such as:
    - suddenly losing the network (like in a tunnel) => it doesn't reconnect to the network by itself without restarting the phone.

    The battery of the 9900 is a hot topic!
    --
    Do you want a Nyon?
    2
  11. Charles
     
    I have exactly the same problem with my 9900 I bought just two days ago.
    1
    1. antoine
       
      same for me
      0
    2. Cosme
       
      Me too! And yet it was sent back under warranty!
      0
  12. Handy25 Posted messages 123 Status Member 150
     
    Have you downloaded any apps? Often, some of them short-circuit the battery; I know a bit about that. In the morning, impossible to turn it back on. Remove the battery and put it back. Plug your BB in. Press the red phone button for several seconds; it should turn back on, let it recharge. Don't forget to uninstall the last app you installed. Good luck!
    1
  13. lilomarseille Posted messages 5 Registration date   Status Member Last intervention   1
     
    I had the same thing happen to me, but after 3 months it got stuck on the internet page, so I went to Orange and they told me that it was messed up, but I could still use the SIM card!!!!!! Change the phone or else claim it at Orange or where you bought it.
    1
  14. alex
     
    Hello, I had the same issue with the indicator! In the morning everything was fine, and by noon when I took it out of the case it was flashing red, black screen, phone very hot, battery very hot!!! What is this due to?? I think there's a communication problem between the software of the 9900 and the battery completely draining it. I removed the battery from the phone, waited for the logo indicating there was no battery to appear, and a few minutes later I put the battery back in. The phone restarted and since then no more issues... However, it's true that the battery life isn't great, but oh well...
    Good luck to everyone ;)
    1
  16. benny
     
    Hello
    I charged my phone, and after 30 minutes when I went to pick it up, the screen had turned white with pink stripes. Can you please help me? I need assistance as I have all my family photos and very important documents. Please help me. Thank you.

    P.S.: It's a BB Bold 9780.
    1
  17. Clo&
     
    Hello, I'm experiencing the same problem with my BlackBerry that won't turn on after a night of charging (even though it was on the night before). I've tried everything, but it still refuses to turn on, and it won't connect to a computer (as soon as the LED turns off, it disconnects). If anyone has an idea... thanks.
    1
  18. Mbrrr Posted messages 67 Status Member 4
     
    Resolved!
    http://www.forum-blackberry.fr/showthread.php?6197-Mon-blackberry-ne-veut-plus-s-allumer.
    1
  20. Aphrael
     
    I had the same problem. When I called customer service, they changed it for me right away, without too many questions. It's a common issue with the 9900.
    0
    1. Trusty
       
      Just download the latest software version from RIM for the 9900. Run loader.exe and install the update. And it works again.
      0
    2. wils
       
      Download rimusb.sys and install it when your computer asks for it, and it will work again.
      0
    3. wils
       
      keep your blackberry connected
      0
    4. Lilly
       
      My Blackberry is only 3 months old and suddenly my screen showed Blackberry and started charging, so I left it alone, and then a blank page appeared with the message App Error 200 and it asked me to click on Reset, and it starts again in a loop. --'
      Thank you for your help.
      0
    5. zizipoilux
       
      lilly http://www1.orange.ch/en/support/mobile-phones/software-updates/blackberry/bb9900bold/ ! download this, it's about to work for me :)
      0
  21. charloucharlie Posted messages 49 Registration date   Status Member Last intervention   119
     
    You need to start WITHOUT the battery and as soon as the installation begins, PUT IT BACK.
    I had the same problem but I managed to fix it..

    However, I can't change the language on my Curve 8520 (version 5.0.0.592)
    When I click on the application section of BB Desktop Software, nothing appears..

    Help
    0
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