[live box] phone not working

Question

Hello internet users
I just installed my live box without any issues, I can connect to the internet, everything is working.

Unfortunately, the phone included in the offer is not working (there's no dial tone and the light on the live box doesn't come on)

I tried to go to the Orange website but the page on ADSL telephony is unavailable.

Hoping for a quick response :)

Configuration: live box

mat · Accepted Answer

I had the same problem, fixed just now: phone light is on but there's no dial tone even though unlimited phone service is activated.

However, IT WORKS when I plug the white converter into the livebox, then a filter for the telephone socket (like the ones provided by Orange), and then I plug my phone into the filter...

So in order: livebox + white converter + ADSL filter + phone!

jmp59 · Answer

Hello,   Are you sure you are on full unbundling and not just on partial unbundling?   Bye.

Amandine · Answer

Hello,
I have the same problem. The phone doesn't work. However, the lights are on, I received the activation email 2 weeks ago, and the model is compatible. I don't hear any dial tone. I'm starting to lose hope. What should I do? Calling 3900 (which is overloaded, so it's hard to get through) didn't change anything; they just told me to unplug and plug it back in.
Please help me.

andre · Answer

I discovered your message and I have the same problem

Internet is working perfectly, I have no indicator light and no dial tone.
This issue occurred following a thunderstorm.
I exchanged my live box and still nothing.

How did you resolve your issue
Thank you

tolard · Answer

Hello,
for the issues with the new generation Livebox Sagem 1520, you need to leave the installation CD in the drive after rebooting the computer, and it "should" still have some files to copy to the computer, and then the box
works normally. As for unlimited calling, you need to ask assistance for the file to restart unlimited calling. For the last action, you will need to unplug the power supply of the box for 10 minutes while they send you the file via the ADSL phone line, and it will work again after that.
Catch you later, Tolard.

henry · Answer

Hello everyone my sister just got her live box on partial unbundling one thing I don't understand??? why have 2 phones???? one for receiving and the other one for calling??? it's completely absurd???

CHENEAU · Answer

Bonjour, j'ai un problème avec ma Livebox. L'internet fonctionne, mais c'est au niveau du téléphone illimité que j'ai des soucis. Je n'ai aucune tonalité. J'ai appelé l'assistance et ils m'ont fait échanger ma Livebox pour une nouvelle, mais je n'ai toujours pas de téléphone illimité. Ça sonne occupé. Donc si vous avez des solutions, n'hésitez pas. Merci.

Malinots · Answer

To activate your phone: if there's a bug, you open a web page, erase the entire address, and then type your default gateway. Once that's done, you'll be asked for a code, enter ADMIN and the same for the username. Then you go to internet access and enable what needs to be activated, save it, and it works.

ninno · Answer

My aunt is also having problems with the Livebox and the phone: when she calls someone, it cuts off every 5 minutes, what to do?????? According to Orange, the Livebox needs to be plugged into a direct outlet and not a power strip...??!! So if you have a solution.........

baloo · Answer

I have also been having problems for some time. The live box has been cutting out occasionally, and now it shut down during a call. The phone light is still on solid!!! Since then, I have been contacting Orange, and the only advice they give you when you finally get them on the phone is: unplug, plug back in!!!! After multiple calls that will be charged to my landline (of course!!!), I think I am going to simply cancel this option since I can’t use it!!!! I want to point out that it worked well for 2 years… so it’s a problem on their end at the moment… If you have a brilliant idea, I’m all ears!!!

BIGOUDINE · Answer

And when this has been malfunctioning for months... you feel very alone, even when you’re with others...  With Numericable, there are regular disconnections due to malfunctions month after month; and now you can't even reach customer service... with a mobile of course... hey, when you don’t have a phone... one thing: you have to call a salesperson who makes the transfer because, strangely, at the "problem" service, the operator shouts HELLO, HELLO? and can’t hear us, strange, right? The salesperson can hear right away... they must have a better ear. When only the phone isn’t working, you can use the internet but curiously there the same username + same password doesn’t work regularly...  After two months of irregular malfunctions, now it’s every weekend, creating a depressing isolation. Not to mention the costs incurred using my mobile phone, in case of necessity, calls to Numericable charged at 3.34 PER MINUTE. Conclusion: these last months have led to significant expenses with no necessity. But clearly that isn't the worst part, it’s the total isolation because we get called and we don’t answer; luckily for us there haven’t been any serious reasons for calls but... and then what is the use of communication methods that don’t communicate? Some say: a kind of theft? theft of money? but also a theft of freedom in a way, and probably a source of anxiety. Ah, there is still a source... a resource.   NEVER TAKE NUMERICABLE? NOR NOOS...... unless you are a candidate for suicide? All statements regarding the malfunctions are verifiable even by the operator themselves... because in the region, we are many and the calls are recorded.  BIGOUDINE

dodo · Answer

Good evening, I have the same issue  I am trying to get an Inventel gateway code to configure my Livebox for unlimited calls  Is there a solution?

Luciano · Answer

Good evening,
Same problems: the Livebox set up has been installed for less than 24 hours:
- first issue encountered: inability to connect to Wi-Fi (tired, I ended up cabling the computer to the box);
- then: after a good use of about twelve hours, no more phone (light off). The reference manual does not provide clear solutions.
Good luck to everyone.
L

béné · Answer

Gloups.... I've been an Orange user for 4 years...(wanadoo back in the day)..with an Inventel livebox...works very well at 1 mega... I just canceled my traditional FT line after subscribing to unlimited phone for €39/month. And now...heh heh heh: I just spent my Sunday afternoon looking for a solution because the phone light on the livebox is solid, my phone is connected properly but....there's no dial tone...yet when I try to call myself from my mobile, the light blinks...which means the LB recognizes the call... HHEEEELLLPPP....I spent quite some time with 3900 to be answered curtly (almost "you're bothering me with your problems...")....Anyway, a bit on edge.. If you have a lead...I’m all ears!!! Good luck to all those who might be in my situation and are really annoyed! Béné

béné · Answer

Today I'm trying to call myself... either it rings busy, or it hangs up automatically... what to do... Thank you in advance to Calles and to those who will kindly give me some leads... I can't do the 3900 anymore... I think I'm going to kill someone... :)

Michel03 · Answer

Hello, well I’ve been here for 2 hours with 2 colleagues from Orange, everything is fine but there’s no tone on the unlimited phone line and the Livebox exchange on Saturday I’m not feeling good about this situation and it’s starting to annoy me, there’s always something that goes wrong. Good luck to everyone! Michel

Michel03 · Answer

Hello, well I just spent 2 hours with 2 collaborators from Orange, everything is okay but still no dial tone on unlimited phone and exchange of the Livebox scheduled for Saturday I have a bad feeling about this and it's starting to get on my nerves, there's always something going wrong whether it's with Orange, Free, or the others! Good luck to everyone! Michel

alain01 · Answer

Hello,  My problem is a little different As I will soon be moving into an apartment where the tenant doesn't have a phone subscription (he has a Freebox), I would like to take an Orange Livebox without having to take a fixed subscription, If I understand correctly, the unbundling is total, can someone confirm that this is possible? Thank you for your help Alain

eric · Answer

Hello, I managed to get the tone by connecting a classic (wired) phone to the phone socket of the box and the second phone (which is cordless) behind the DSL filter of the box's line. The wired phone doesn't ring when we get a call, but we can make calls. The cordless phone, on the other hand, works both ways. Best regards.

violon · Answer

Hello I'm in the same mess, I haven't had a phone since September 26th. The indicator on the Livebox is on but there's no dial tone, and getting through to customer service is a challenge. If you have a solution, I'd like to know it quickly because this is taking too long.

fauvette91 · Answer

Hello, I took the L.Box on 10/08/07, the internet works well but the unlimited phone is useless. I called 3900 eight times, line reprogramming was supposed to work this morning but nothing happened. I called back at 9:40 and he looked for 25 minutes then I got cut off. I called back at 10:05 (35 minutes) and they told me there would be an intervention by Orange next week. I'm now at 3:30 of customer service that knows nothing... So for now, I'm using two phones because since the beginning, the one from the live box doesn't ring. ORANGE AND FRANCE TELECOM disgust me, if anyone can help...

vivi38 · Answer

Hi  I had the same problem as you. You have to make a setting on your phone, go to settings, then adjust the numbering mode (it needs to be in voice frequency). I haven't had a phone for eight days, but it works now. Good luck.  Have a nice day.

Mathilde · Answer

Hi! I can't take it anymore, it's been three months since I subscribed to the TV + unlimited phone + internet offer and since then the phone hasn't been working, the light isn't on, no one can reach me and I can't call either!!! HELP!! Mathilde

Grandloup · Answer

Another one!!! I have exactly the same problem: Before, with a phone and internet subscription of 8 then 1 mega, the phone worked without any issue. But since August 28, when I requested the internet offer, thus without a subscription (since I have recently been unbundled), there’s no phone service despite it being included in the offer. The number of hours spent on 3900 and 1014 is costing me an arm and a leg... Orange denies being responsible!!! They are really a bunch of jokers; at the end of my contract (one year unfortunately) I will look into Free or 9 or somewhere else... Can we send copies of all these messages to Orange? Our dear blind technocrats would have to see that they are not delivering...  The symptoms: Phone light solid on, when I pick up, no dial tone and the light does not blink; if I unplug the Livebox, busy tone. I tried to call myself from my mobile, no ringing, but if I pick up, I can hear myself. I moved at the beginning of the month, and after an impressive delay, the internet is working again, but still no phone and if I call myself, a voice tells me that this number is not allocated (even though they gave it to me recently!) Does anyone know of a consumer protection address to inform them of the problem? And the worst: we can’t leave these idiots (Orange) since there’s a one-year contract!!! Yet they aren’t providing the service and thus are not meeting their commitments. I think I need to provide this forum's address to the public service website. I'll try.

pesawat · Answer

Hello, Yes, good evening to all Livebox users. I got a Livebox thinking it was ready to use, but after reading all these issues on this site, one has to wonder if they are out of touch at FT and if the network is just too old and it will never work? They know how to sell, but after that, it’s over. The 3900 does what it can, I think, with some competent people, but it feels like they are just reading scripted responses for certain types of questions; that’s all there is to it. I got internet, TV, and phone without a subscription, and the phone doesn’t work. Are there any people who have this setup and it all works? See you soon, this forum is great!!

Mathilde · Answer

In addition, they tell us that we are no longer at France Télécom but at Orange???? So I don't see the difference, but anyway... the thing is that now the phone only works half the time: I can reach everyone but nobody can reach me!!! And on top of that, my phone only works when it feels like it: sometimes the line disappears and reappears like magic! SO A BIG CONGRATULATIONS TO THE MAGICIAN FROM FRANCE TÉLÉCOM (OR ORANGE I DON'T KNOW)!!! -_-' Mathilde

camillejulie · Answer

Hello, unfortunately there is no solution, I am in the same situation, we really got caught out especially with the Inventel live box version. The only thing to do to be able to be reached again by the original regional number like 01, 02, 04... is to request total unbundling, with the risks that this entails, especially with Orange, or to install a redirection box like aiobox http://www.aiobox.fr that allows you to make and receive calls both from the live box and from the fixed line FT... welcome my guy to the world of cretin.fr aka Orange where other surprises await you for 12 months, that's why Orange made the live box in the shape of a book...! because every day we come out with a different story to tell...

Mali · Answer

HELLO JUST LIKE THAT YOU WENT TO SEE ON THE LIVEBOX BRIDGE WHICH IS 192.168.1.1 AND THE CODE AND USERNAME IS ADMIN TO ACCESS IT IF THE PHONE WAS WELL ACTIVATED???

Djo · Answer

For those who have the "net" subscription, meaning no more telephone subscription, it is normal that their phone connected to the livebox does not work if it is not compatible! You need a second phone directly plugged into a socket (with a filter of course) in order to receive calls, and for making calls, your livebox phone should work! In fact, by canceling your telecom subscription, your line now only goes through the internet and no longer through your phone line, which used to be the case and explains why the phone used to work and doesn't anymore ;)
So before criticizing, try to understand a bit about the functioning of all this!
As for me, I have never had any issues with my livebox, and in terms of customer service, I don't think you can find better (few ISPs would send us a free surge protector!!!)

So if you need help ;)

Looking forward

dav62560 · Answer

Hello. Exactly the same problem as Béné (with Livebox Inventel) who posted his message here in September. Seeing the fixed phone, no dial tone and when I call my number with my mobile the light blinks, so the box recognizes the call!!! Has this problem been resolved??? Thank you for helping me.

krimio · Answer

I have the same problem Live box well connected, phone and internet indicator fixed. No dial tone. No solution from Orange, it's driving me crazy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

mimi · Answer

I subscribed to Alice three weeks ago and for the past two days I have had no phone service, no dial tone, nothing. I can't make or receive calls and I don't know what to do other than spend my time calling them from my mobile, which is costing me a lot.

estelle · Answer

It has been 3 weeks since I got my landline and I'm still not receiving calls. When I call a number, it rings busy, and the people who call me on their side, it rings and goes to voicemail, but nothing on my end. SOS.

rem8_9 · Answer

Hello! I just subscribed about a week ago to the unlimited net tel + internet 8 mega without a subscription! The phone works great! However, the France Telecom line is still active, I don't understand. The only problem is that I'm still at 512!!!!!! not at 8 mega! I called them and they told me it would be sorted out yesterday and nothing!

cindybat · Answer

Hello, I have had a Livebox for a month and I had to replace it, and since then I no longer have unlimited phone service. The indicator is on but there’s no dial tone. I don’t know what to do and it’s really frustrating. I’m honestly disappointed with Orange.

vanessa · Answer

I'm the one with the red dot on my Xbox, but my phone isn't working.

jony · Answer

Hello, I have a little problem with my phone...

Today when I turned on my PC, Firefox informed me that the live box was updating. I let it run without any issues, but since this update, the logo has changed and the lights are flickering quickly when I restart the live box O_O
And since then, my phone connected to it isn't working anymore.

I called France Telecom and they found the problem!!!!!

Since the update of the live box, it has disabled the phone, that's why I'm having all these issues with the phone not working on the live box. Here's the answer to my problem, so you need to call 0892699114 to request a reactivation of the phone. Orange handles this super well -_- lol, it's hard to believe this is happening everywhere XD

jony68000 · Answer

So I’m giving you news about the call I had   Following the change in the offer I made to no longer have to pay for the subscription, the phone has been deactivated, but it will be back in service at some point during the day.

jony68000 · Answer

have you changed your subscription offer?

Nanoueee78 · Answer

Hello,  Following a change of Livebox (problem with cut communications), I installed the new one. Just so you know, it's a Sagem. I have internet, but the phone line is busy and the phone light on the Livebox remains off... What should I do??? Do I need to wait 48 hours for Orange to get everything working again, even though I already had a Livebox? Thank you for your answers.

gaby41 · Answer

Hello, I have the same problem as many people, I have internet but no indicator lights or even a telephone line. I only get a busy signal. Thank you for providing me with a concrete response, along with support if needed.    Best regards, Gaby...

luidgi · Answer

Hello,I took the LiveBox on 07/03/2008 for the Unlimited Internet and Phone Offer (no subscription).I had the installation done by a company (Borloo law) to avoid any issues.Since then, I’ve had nothing but problems with my unlimited phone (which conforms to LiveBox standards), no ringing and directed straight to the LB voicemail (even though settings are OK), or ringing but unable to take the call, or unable to call at all or then the Orange message: “the number –mine- is not allocated”… (and yet I can use it!)I called xxx times to 3900, (between 2 and 8 minutes waiting...) every time I get:- “unplug and plug the LB back in”… (without result of course since I did that before calling)- “we don’t see anything, everything is normal on our end”- “call the installer, it’s their problem… everything is fine on our end!” I call the installer’s customer service … the call center is in Morocco… where I get insulted as a racist because I ask them to repeat what they say in very poor French… after much fiddling (unplug-replug..) I’m told to call 3900!!!! and I’m playing ping-pong between 3900 and Morocco… with no results!- “we’ll schedule an appointment with a specialist… Saturday between 10am and 12pm”… at 11:50am a call from the specialist… who finds nothing… of course everything had returned to normal last night!- “we’ll schedule an appointment with a specialist Friday between 4:30pm and 6:00pm – we are on Monday and no one is available before that! – you need to be patient”- I ask to speak with a supervisor from their call center… who calls me back on my cell after reviewing my file… and I’ll give you a thousand guesses, he had me do some fiddling… “unplug – plug back in…”- “we’ll reschedule an appointment with a specialist between 4:30pm and 8:00pm!” I wait at home for the specialist’s call… well no call… no message… nothing… “go fuck yourself dear customer!”- “to avoid being bothered, why don’t you take another line with a subscription and then 05…. will switch to 09… and you can call without issues?”… it's so obvious why haven’t I thought of that before… but of course! But who do they think they are?- “you should remove the filter from your phone socket and try again without it…”I don’t have a filter on the socket…“what do you mean you don’t have a filter? Look carefully you have one!”and on top of that, they think I'm an idiot, a fool, I don’t have a filter!… and they hang up on me!What’s surprising is… nothing comes from them… I don’t touch anything… and everything returns to normal after a few hours… and a few hours later everything goes wrong again! But it doesn’t come from them!I wonder what the point of 3900 is since I have only encountered “polite nice” people who are incapable (since no solution has been found) and I’m not even talking about the responsible people and expert specialists…I know that:- fortunately I have my cell phone… (and my plan is disappearing fast)- Orange is engaging in false advertising (what’s the point of unlimited phone?)- their customer service is a monstrous scam- their equipment is junk- but a little positive point: I can surf… sometimes slowly… but I manage…Well, if I have to be bothered like this for another 11 months!!!...A simple question: what happens when an elderly person takes their “Exceptional Offer”Internet + unlimited phone + TV… for €39.90 and encounters all these problems? They take out a line with a subscription, give up on the Internet… and pay €39.90/month… for nothing. If that’s not theft and fraud!!!… what are our beloved politicians doing… there is work for them here!!!Welcome to the happy users of the LiveBox ORANGE!!

Paulin · Answer

I've been with Orange for almost 3 years. My phone, TV, and internet were working perfectly. For the past few days, the phone has stopped working. A red light is permanently on. Knowing the limitations of hotlines, I took a day off to take a closer look at this problem (being an engineer by trade). So, 1- I carefully unplugged and plugged everything back in: No change, still no dial tone. 2- I read through this forum in every way possible (about 2 hours): no solutions, except that I was really freaked out to see that a lot of people were in the same mess as me. 3- And then quite by chance, I did something curious: I picked up my phone and put it to my ear, of course there was no dial tone, I unplugged and plugged back in the phone jack of the "white converter" and then, MIRACLE....the dial tone reappeared and everything is working perfectly again.  Go figure. I didn't understand anything but at least my problem is solved. Give it a try, you never know.

darius41 · Answer

Hello everyone!   For those who have experienced this phone disconnection issue with their Livebox, I have been informed by a very nice guy who works at FT. This problem would be due to a bug located at the server level, which manages the LB network. This issue is supposedly being resolved... so patience and no anger... Have a nice day everyone Best regards Darius41

cheval · Answer

I have the same problem for 2 years and they don't refund or respond to registered letters for the refund of the private line from France Telecom. My solution? It's to change operators and file complaints not only to have you contacted by a bailiff, but also in civil court for all the people who file complaints in France for this problem. I find it a bit easy to promise unlimited fixed phone service and then, as if by chance, it stops working 15 days later. Great savings for Orange on the number of subscribers, but it can also cost them very dearly with the number of associations in France; they also want money.

ropisab · Answer

I see that I am not the only one having problems with my live box and my phone. My phone worked for 2 days and now my line is busy when I try to call. I had already experienced connection issues; I had an Orange technician come over who charged me 93 euros for a socket adjustment for 20 minutes. I can't take it anymore and don't know what to do. I am 56 years old, and last night there was a huge argument with my husband because of ORANGE. Bravo and thank you to them. If you have other solutions, thank you; you'll save a couple at the same time!!!!!!!!!!!!!!!!

technicien informatique installation internet · Answer

I read your ad and the problem you are facing could you please tell me in which city and department you are so that I can carry out the repair, I am in training for a computer science degree  I am at your service, so if you are still in this difficulty you can contact me on my mobile phone number 06.21.35.34.88 between 8 am and 8 pm, and you can even leave me a message or SMS and I will call you back. My pricing is based on a flat rate, the amount depends on the work to be done, I am very competent and I offer very competitive rates  looking forward to your reply, please accept my sincere greetings

ASSIMATA · Answer

Mon téléphone ne marche pas, je ne peux recevoir d'appels. Pourtant, le téléphone est en bon état. Que dois-je faire ?

kratos38 · Answer

Hello, I have roughly the same problem: the phone indicator is almost never on and the internet indicator starts flashing after about 10 minutes and only starts flashing again 3-4 minutes later. The light to the right of the internet one is almost permanently off. The phone doesn't work and the internet bugs very often, about ten times an hour. By the way, I'm struggling to send this message... I should mention that I have a Mac Leopard so I don't have files, startup, etc... Thank you for helping me, I can't take it anymore.

kratos38 · Answer

Hello, I have roughly the same problem: the phone indicator is almost never on and the internet indicator starts blinking after about 10 minutes and only blinks again 3-4 minutes later. The indicator to the right of the internet one is almost permanently off. The phone doesn't work and the internet is glitching very often, about ten times an hour. I should mention that I have a Mac Leopard... Thank you for your help, I can't take it anymore.

marcot · Answer

Hello  I have a problem, my phone has no dial tone and on top of that, the light on the livebox is on!!!!!! PLEASE HELP ME!!!!!!!!!!!!!!!!

cricri2946 · Answer

I can receive them but not get them.

jojo9456 · Answer

Mon telephone ne marche pas depuis 3 semaines. Je ne comprends pas pourquoi, d'habitude ça marche très bien. Depuis qu'on a déménagé, mon téléphone ne marche pas du tout. On a tout essayé, mais rien n'y fait. S'il vous plaît, dites-moi pourquoi ça ne marche pas alors que d'habitude ça fonctionne.

javelnet · Answer

Hello everyone,  I unbundled my in-laws through the NET offer from France Télécom (I think it's called NET but I don't even want to advertise for them by looking up the real name of their offer) in short, it’s a total unbundling offer that allows you to break free from the standard subscription.  First interesting point, if you want to go back due to a technical problem, that is to say, take a normal phone line in order to switch to a competitor, then surprise, you lose your phone number. For my in-laws, that's great because since it hasn't been working for a month (I'll describe the problem below), if I decide to go back, they lose their number, which they have been using for over 30 years, just a trivial matter, right!  So the story resonates with many of you, a big rant against outsourced hotlines, Morocco, Central Africa, these poor people are not to blame, what’s annoying in the story is that sometimes we can’t understand them (I’m a bit stupid and only speak English, French, and Spanish, no other language, if I had known!) and what's frustrating is not being considered at all, we are not even numbers since they don’t call us back!  Levels N1 and N2 (N2 being supposedly the crème de la crème of FT, based in France, that's already a good point) are the technical services specialized in problems. I’m a network computer engineer; when I'm told that all I need to do is restart the Box, I smile. Sometimes I teach them how to access the Box via the IP address; ping makes them think of sports (ping pong)... anyway, the IT levels between France and other countries don’t seem very homogeneous. I also agree with the person who said that when you don’t quite understand the "very good French, probably better than mine" of the interlocutor, who seems to be thousands of kilometers away because of the echo (echo, echo.... echo... it’s funny if you want to have fun on the phone) we get labeled as racist, which could be justified, but the funniest thing is that it’s not at all; we do our best when we finally manage to reach them! After a few minutes (8 to 15 minutes of waiting, fortunately free, it’s afterward that it hits hard).  Everything works except for incoming calls; people go directly to voicemail... which for elderly people is indeed problematic, the grandmother (87 years old) of my in-laws had to call the fire department due to a mishap with her heating in the middle of summer (she had turned it on), and the firefighters couldn’t reach my in-laws at 1 AM because they were directly directed to voicemail....  IF THERE IS A DYNAMIC ASSOCIATION that wants to file a complaint against FT, I am interested in setting up a case with a bailiff on my side, in order to recover a few Euros from the organized racket that has been going on for years.  Anyway, I’m upset; the other day I came across a girl (in Toulouse) finally someone who would listen to me and understand me, but who found nothing better than to send me a text message for my birthday (I was so happy on the phone that she thought I was hitting on her) and to let me know that there might be a solution (I’m very serious about this, that’s what’s crazy), I would like to have a way to conclude.... it’s a F***ing story for my in-laws (the girl doesn’t understand that if I’m calling for my in-laws it’s because I’m married.... go figure)....  So nothing works, I don’t know what to do, today I talked to a guy in France who’s calling me back next Tuesday to FINALLY send a technician, for which I’m going to pay (or rather my in-laws will pay) 99€ just to.... if I were sure that switching to FREE or elsewhere would solve the problem, I would do it, but nothing can certify that, so if I can’t reach anyone anymore it wouldn’t be good....  Anyway, there’s enough to get upset about; it’s the incompetence of individuals that drives me crazy and the lack of respect for the customer....  Oh yes, the technicians every time they call say they’ve done something (like a magic trick by Garcimore) and that it will work, indeed when you restart the Box it works for 10 minutes, we can be reached (but I knew that I had already done all the tests alone like a grown-up), and when you ask them to call you back an hour later (because you know it won’t work, after all the personal tests you’ve done you’re more of an expert than the technicians who only read notes and follow procedures), it’s funny but no one calls back, unless they hit voicemail..... they could then leave a message! (the height of irony.... is that they say, here we leave you a message, you were probably on another line! They didn’t do it to me; if a FT technician feels cheerful and teasing, let him do it).  So what more can I say except that I’m fed up, I manage 6 FT accounts for friends and family, but it doesn’t weigh anything... what a pity I’m not EDF or Air France and that I can threaten to blow up all contracts if the problem is not resolved....  I can’t wait for a current operator (definitely not EDF otherwise we would be in trouble) to offer through the current (I think it must already be happening because it exists in other countries if I'm not mistaken, at least for the Internet, so for VOIP too in that case) phone, internet and for the hotlines to come back to France, so that jobs are not taken out of our country (which I’m about to leave for the USA) and that customers finally feel IMPORTANT.  Thank you for reading me attentively, your comments are welcome, especially regarding exchanges of similar cases.  Best wishes to the forum,  Ciao.

lumizanne · Answer

The phone indicator on my Livebox is steady. There is no dial tone. How can I tell if it's the phone that is broken, or the connection between the phone and the Livebox, which is working since I can connect to the internet? Thank you for responding.

matrouille · Answer

Hello, you know it’s been two months since I switched providers (tele2) at least everything works because the live box for the phone has never worked even after more than 12 times changing it, nothing made the unlimited phone work, it’s a scam to switch providers. Regards.

den26 · Answer

Hello for the phone, you need to call the technical service to activate the line.

NANOU · Answer

YOU NEED TO UNPLUG THE PHONE SOCKET OF THE LIVE BOX FOR ABOUT AN HOUR, THEN PLUG IT BACK IN AND IT SHOULD WORK. IF YOU'VE BEEN PAYING FOR A LONG TIME AND YOU DON'T HAVE IT, CALL ORANGE CUSTOMER SERVICE, COMPLAIN, AND THEY WILL GIVE YOU A CREDIT ON YOUR NEXT BILL.

Dom · Answer

If all the connections are correct (see the diagrams provided with the live box) and if the phone light is on, the best solution (the one that worked for me) is to pick up the phone connected to the box socket, hold the receiver to your ear, and unplug and replug this socket until, miraculously, the dial tone comes back.

perlina75 · Answer

Hello, It has been almost a year since I've had the fiber Livebox. It's a nightmare; since I'm moving, I won't change my provider today, but I wish all those who have problems with their phone or email connection a lot of courage, because know that it won't get better! I've tried everything and even bought a new computer because mine was supposedly not compatible with the new Livebox that was installed three months ago! I still have issues with the phone and voicemail! It's the most expensive service on the market and the one that works the least well. I've had Darty Box and a copy of Free, and I've never had any problems! France Telecom is just the worst!

spiky23 · Answer

Hello,  I moved 3 months ago with a new Orange internet, TV, and phone package without any issues. However, it's been 3 days that I have no dial tone and my phone doesn't ring, even though the light on the live box for the phone and internet is on. I've reset my live box, activated my phone on the website, everything seems fine except that I still have no phone service.  Could you please help me?  Thank you.

almanach · Answer

Hello, I have a big problem with my Orange ADSL line. Let me explain. Four days ago, I was on partial unbundling. They called me, offering a total unbundling. I accepted, having nothing to lose. They sent me a text the next day, saying I was now on total unbundling. I switched to total unbundling because, after a storm, my unlimited line (when I was still on partial) stopped working; I had no dial tone. However, now my landline, which is working fine and is on ADSL lines, also has no dial tone. Yet, my phone is showing as connected on the Livebox. What should I do? Please help me :s I have already tried changing the cable connecting my Livebox to my filter, and I also changed the filter, but still nothing..:s Please help me quickly, as I have no line, and I can’t receive calls anymore.. Thank you very much.

cathy · Answer

Hello everyone,  since Saturday, my phone has not been working. The red light on the Livebox is on. I have unplugged everything, checked the connections, everything is fine, and I haven't had a phone for 2 days. Before calling customer service, if we can call it that; does anyone have a tip? Thanks for everything

j'en ai marre · Answer

After waiting 6 months for France Telecom to install my unlimited internet phone line (I am unbundled), I have had internet for 3 weeks but still no phone. All the technicians who contacted me cannot find the problem; what are they doing at France Telecom? Does anyone have a solution?

edge · Answer

To access your Livebox page, the address is: 192.168.1.1. You need to type it in the address bar at the top and remove the previous address.

Galahad · Answer

Edge: 192.168.1.1 is not a code, but an address that needs to be entered in the internet browser.
Moreover, you can learn to speak French...

The trick with the installation CD from Wanadoo is nonsense. You can absolutely access the configuration of the box without their crappy CD. Similarly, by typing 192.168.1.1 in the address bar of Firefox or IE.

However, there is a big problem lately. The phone of the live box is no longer working, and we no longer have access to its configuration. Despite the resets and other tricks given by 3900.

The only solution, and unfortunately I can't remember it, is to open a command prompt as an administrator and reset I don't remember what... I lost the tip... I'm going to search again to find it and will provide the information as soon as possible.

degree · Answer

Type 192.168.1.1 in the address bar of your browser, then enter the admin password (the username is usually already noted, also admin) Once you're on your Livebox account, in the TOOLS category click on Troubleshooting, maintenance; And click on Restart, this takes a few minutes and then everything works, at least that was the case for me and several colleagues! Hoping to have helped you

vesta · Answer

In the Livebox program, click on clear, restart, and re-enter the username and password, for me it’s back on track.

cocodu67... · Answer

Hello  if the phone isn't working, it's because there's a problem with the line, so you'll need to call Orange's hotline  see you later -- Thank you for doing a little Google search before asking how to do something.

Moyjin · Answer

Have you checked on the box (192.168.1.1 if I remember correctly via the internet browser) that the phone function is indeed activated?

petitegege_du56 · Answer

Il m'est arrivé la même chose au début de mon installation. J'ai fait des recherches comme toi, mais je n'ai rien trouvé qui ait pu m'aider, donc j'ai dû appeler le service Orange pour qu'ils se déplacent. Depuis, je n'ai plus jamais eu de problème.

christiane · Answer

Bonjour, lorsque j'appelle un correspondant sur Skype, cela sonne une fois et s'arrête. Pourquoi cela ne sonne-t-il pas tant qu'il ne décroche pas ? Merci de me répondre.

sandy · Answer

Vous devez aller dans une agence Orange et demander à un expert de vous appeler pour résoudre le problème ou vérifier si votre identifiant de connexion est incorrect.

yaya · Answer

comment savoir si le téléphone est activé

1-87XEWJ · Answer

client: my phone neither makes calls nor receives them, I can only communicate with the outside, what is happening?
The DSA and UAC modems are blinking but the phone line remains on
Can you quickly restore our phone line?
My landline number: 03 86 52 99 32
Password h4gx5se6
Login ID: 1q633-4aps@neuf.fr

lkj!z · Answer

C'est normal que vos téléphones ne fonctionnent pas, c'est parce que les téléphones ne marchent pas, ils fonctionnent à la la non.

Laul0210 · Answer

It may be a little late, but this could help others. You need to wait a few days for the line to be activated.

lilou · Answer

c'est vrai, j'ai le même problème et j'ai fait pareil et ça marche.

Lahouaria CH · Answer

You need to connect to the livebox and reset your connection after connecting to your livebox here http://192.168.1.1 log in with the admin password, then click on 3.1 Internet, then click on reset the connection, wait a few minutes and the phone light will stabilize by itself, as will the other lights. That's it!

gaetan · Answer

I managed to get the phone working again, follow my instructions: 1 - type in this internet address "http://192.168.1.1" 2 - log in username: admin password: admin 3 - take something sharp to do a "reset" (or RST) 4 - on the live box site go to "performance" 5 - wait for all the lights on the live box to be set up and check on the site that the live box is properly connected  This information was given to me by Orange support (3900) which I thank.

[live box] phone not working

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