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Roccat Kone Mouse Wheel Issue

Belnadifia -  
 Octoboys -
Hello everyone,
I bought a Roccat Kone [+] in August 2011, and I'm happy with it except for one problem that's starting to annoy me... I can't tell if it's a hardware or software issue, but sometimes when I scroll (quite often), it goes in the opposite direction for a split second... For example, if I'm scrolling up, after a while it will jump "one notch" down before continuing to scroll up. It's much less frequent going down, but it does happen too.
Sometimes it won't happen for 5 minutes, then it will occur several times in the next minute...
It's very frustrating, and I can't even tell you how annoying it is when you want to switch weapons in multiplayer in an FPS and it doesn't give you the one you were expecting...

If you have a solution to suggest, I'm all ears :)

Best regards

EDIT: YouTube video where I scroll the whole time of the recording upwards and you can see the problem (it only happens once, as if by chance, you have to pay close attention ^^) http://www.youtube.com/watch?v=X7cwbanf-VM

10 answers

  1. Vorhalan
     
    I confirm that a simple spray of WD-40 (it's available in any hardware store ... it costs about 3 euros and some small change ...

    a blast of compressed air to dry everything afterwards ... and it's good

    tried at home an hour ago ...

    place the mouse on an absorbent surface to avoid staining your mouse pad ...
    21
    1. Anonymous user
       
      I had used WD a few months ago and it worked. One problem with WD is that I believe it's quite toxic, and then there’s some left on the mouse, on your fingers, it smells... yuck. Outdoors or on something that’s fairly isolated from the human body, WD is okay, but on a mouse that’s in contact with the skin, it demotivates me.
      0
    2. Anonymous user
       
      The technique below for burnout293 is without wd.
      0
    3. Nagase
       
      Impressive: two sprays of WD40 on the wheel, 10-15 seconds of compressed air in all directions, then cleaning the surface of the wheel and the mouse with a less harmful product (Fée du Logis, etc.). The scrolling is like new, it doesn’t jump back every 2-3 scrolls anymore...

      Saying I put up with this problem for a year just to fix it in two minutes is extremely depressing.

      Tested on a SteelSeries Sensei.
      2
  2. nt
     
    Buy WD-40 type penetrating oil and apply it on the sides of the knob in the grooves. The problem disappears like magic!
    6
    1. tyrexdunet
       
      Dude, I love you!!!! How did you find the solution? I was panicking for months. I used a bit of MS9 (a similar loosening agent) and it worked, after 5 minutes no more problems!!!!!
      Thank you, I recommend this to anyone who has this problem, no worries, it doesn't damage the mouse at all, it's partially waterproof anyway, but the main thing is that it fixed the issue!!!!!!!!!!!!!!!!!!!!!
      0
    2. waazdakka
       
      What?? XD a waterproof mouse, we've seen it all on this forum.

      As for the different ways to hold your mouse, WTF? Where is it stated that holding it one way or another "damages" the mouse? (Uh, and what does that refer to?)
      0
    3. LeGrosWinnie Posted messages 44 Status Member 15
       
      The story of how you hold your mouse is just ridiculous, the scroll wheel works the same way, you need to stop sniffing glue, huh...
      It's the mouse that's faulty, that's all, it's unacceptable that at €70 a scroll wheel needs oil to function... And I have a Kone[+] that has exactly the same problem.
      In fact, this is already a replacement because my first Kone[+] simply stopped working (the sensor didn’t detect anything) overnight!
      Anyway, what a shame!
      0
    4. enelas Posted messages 2 Status Member
       
      After applying WD-40, the mouse works perfectly for a long time, or do we need to apply WD-40 repeatedly?
      0
    5. bandit
       
      I confirm, I just had the issue right now, the notches were felt but it skipped 1 notch out of 3 in real command, WD-40 lubricant, a blast of air, and there it is, it's working perfectly again, it's probably sweat like sometimes you see kinds of "crust" on the keys of a keyboard or on a PS3 controller at the junctions, which hinders the good reading of the notches if I may say. In any case, thank you for the solution ;)
      0
  3. burnout293
     
    Hello everyone!

    I also have this problem with the Kone +. I eventually found the solution, but it will cost you the warranty and I do not recommend it for novices (that said, you do what you want ^^)!

    Explanation:
    It is actually an angle that is too steep for the scroll wheel mechanism, which slightly "twists" the mechanism and prevents it from functioning properly.

    Illustration: http://puu.sh/PLJJ

    This mechanism is, as you can see, different from traditional mice. When the wheel (1) turns, it turns the gray toothed gear (2). Then the teeth will push the little stopper (3) which will tilt in a specific direction, in order to press a button or create a contact (4) (I’m not really sure x)) which indicates that the wheel is turning in a specific direction.

    If the mechanism is too low, the shaft of the wheel will tilt the gear, which will tilt the stopper and send false information.

    Illustration: http://puu.sh/PLKd

    Here are the steps to follow:
    ---------------------------------

    /!\ Caution, you must perform these actions delicately so as not to damage the equipment. Disconnect the mouse as a precaution.

    - Remove the pads under the mouse to access the screws
    http://puu.sh/PLMA
    - Open the mouse by pulling on the opening at the front of the mouse
    http://puu.sh/PLNk
    - You can disconnect the two connections to avoid ripping the cables http://puu.sh/PLOd
    - Pull up the small clip that holds the back of the wheel
    http://puu.sh/PLSs
    - Once unclipped, pull the wheel back to remove it completely http://puu.sh/PLU5
    - Push the mechanism up. Use a pen or a small screwdriver to push underneath the mechanism [green edge]
    http://puu.sh/PLYW
    - If possible, reassemble everything carefully without closing the mouse, just reconnect the cable of the wheel, plug in the mouse and test it before closing it.
    - If it works well, then reconnect the second cable, close the mouse (Clip the front first, then the back), screw the screws back and reattach the pads, and that's it!

    I hope I was clear enough in my explanations. If you try this tip, could you let me know if it worked for you? In any case, it did for me.

    Good luck to everyone!

    Ps: Sorry for the links but apparently they are not clickable :S
    4
    1. abdelabdi
       
      I'm testing this, thank you, I'll keep you posted (and I'm putting a bit of glue, so it needs time to dry).
      0
    2. abdelabdi
       
      Well, everything works perfectly, thank you very much!
      It's nice to fine-tune your mouse for 70 bucks.
      0
    3. tyrk
       
      I just had the same issue on my kone plus, a little spray of wd40, it's magic ^^
      0
    4. Anonymous user
       
      On my Kone+ mouse model, the screws underneath are thicker at the back than at the front.
      I didn’t have a “red” “clip” like in the illustration http://puu.sh/PLSs. However, there was indeed a plastic part that fit into another one. I don’t think the word clip is suitable for this kind of part.
      3 mm was too much. The scroll wheel felt stuck, hard to operate. I would say more like 1 to 2 mm. It seems to be working again for me for the moment after having adjusted “the gray part.”
      0
    5. tristar
       
      It works perfectly, thank you.
      0
  4. Belnadifia
     
    I made a new video where the problem is already more visible... and that's generally how it goes:
    http://www.youtube.com/watch?v=uTWftuIsvRo
    1
    1. Napostriouf Posted messages 2906 Status Member 569
       
      Yes, this is a common issue with the Roccat Kone and the Plus version as well; it usually happens when a person uses a Claw Grip mouse hold, which misaligns the spring... The Roccat Kone is designed for Palm Grip, the ideal hold for First Person Shooter games...

      If you don't know what I'm talking about with Claw Grip and Palm Grip, here’s a video explaining:

      https://www.youtube.com/watch?v=RqSGFQIcU_o

      So if you hold your mouse in Claw Grip, it's unsuitable for the Roccat Kone and it might damage the springs.
      0
    2. waazdakka
       
      What?? Different ways to hold your mouse, WTF? Where is it stated that holding it one way or another "damages" the mouse? (Uh, and what is it about?)
      0
    3. Napostriouf Posted messages 2906 Status Member 569
       
      "<i>Different ways to hold your mouse, WTF?</i>" <br /> <br />Look up and click on the video link... There are more than fifty ways to hold it, but the video shows the three most common grips... <br /> <br />"<i>Where is it stated that holding it one way or another 'damages' the mouse?</i>" By its very design, the mouse is clearly indicated as being designed for First-Person Shooter players with the Palm Grip... (See the manual (the little black book you have) and the design of all mice made for the Palm Grip) <br /> <br />"<i>(Uh, and which spring are we talking about?)</i>" <br /> <br />Course 101 on how a mouse is made and works: <a href='https://computer.howstuffworks.com/mouse.htm' target='_blank' rel='noopener noreferrer'>https://computer.howstuffworks.com/mouse.htm</a>
      1
  6. Luciano31 Posted messages 3 Status Member 4
     
    Hi Belnadifia,

    For the Roccat Kone +, I had the same issue as you but I found the solution!

    Just put some Vaseline on the wheel potentiometer, and it works again!

    Tested it at my place ;-)
    1
    1. Haze07.
       
      The potar?
      0
  7. itsuka
     
    To everyone who has a concern, a spray contact cleaner that you can find at Norauto or DIY stores on each side of the knob, tilting it to the right and left, and it works perfectly again.
    1
  8. Bleach78 Posted messages 14 Status Member
     
    Hello, I had the same problem some time ago, do you have a mouse pad?

    Did you drop it or did it experience one or more shocks? If so, you might try to disassemble it, but being a scroll mouse, the problem probably doesn't come
    most likely not from it...

    I also assume that you cleaned it?
    0
  9. Belnadifia
     
    Hi, thanks for your reply.
    Yes, I have a mouse pad of the same brand: the Roccat Taito, "high precision" fabric pad... But indeed, I don't think that's where the problem lies since it's not a pointing issue, but rather with the scroll wheel.
    Shocks... The rage of the gamer who slams his mouse against the pad ^^ ... No, it was doing it even before that (well, a €70 mouse that can't handle that :D? Even my Logitech LS1 at €20 has taken a beating and is still working great)
    I don't want to open it as it's still under warranty, but I'm trying to see if there's another solution before going back to customer service.

    And no, I haven't cleaned it, but I haven't had it long (Surely a quick blast of compressed air wouldn't hurt it, but I don't have any on hand at the moment :p)

    There you go ^^
    0
  10. zydor
     
    Hello, I had exactly the same issue; after an email exchange with the manufacturer, he concluded that it was due to the dial. I replaced it under warranty, but I'm having the same problem after 2 months with the new one!
    It’s frustrating and unworthy of Roccat!
    0
  11. Belnadifia
     
    I also sent an email to Roccat and Materiel.net (where I bought it). Roccat confirmed that it was a hardware issue, and Materiel.net agreed to a return for customer service... After testing, they also confirmed the malfunction and are sending me a brand new one, and for now it works perfectly...
    0