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Touch issue on my Acer W500 tablet PC

Julian-SG -  
 mister -
Hello,
I have a Windows 7 tablet PC: the Acer Iconia Tab W500.
However, I have a problem and this persists even after 4 reinstalls: my touchscreen has a bug: as soon as I use it, the screen behaves as if I am repeatedly touching the bottom right corner until I turn off the PC.

Is there a solution to fix this issue?
(Drivers are up to date)

Thank you in advance.
Julian-SG

Configuration: Windows 7 / Google Chrome 13.0.782.112 m

5 answers

  1. cabrio67
     
    Hello
    If you're still having the touchscreen issue, just go to the Acer support site and download the fix in the downloads section. Go to the BIOS downloads, there is one, it's a firmware update, it's indicated
    Good luck
    1
  2. julie
     
    Hello,

    I have exactly the same problem with mine, after 2 returns to Darty’s customer service the issue is still unresolved. A Darty advisor told me that if the problem occurred a third time, they might consider an exchange of the laptop or a credit note, but it’s not certain.
    At first, Darty told me it was a virus issue, then spyware, then a graphics card issue, and in the end, they did 2 complete restorations.
    Unfortunately, I think that even doing more restorations, the problem will always be there; I believe it’s more of a defect with the laptop. Try to see with customer service if your laptop is still under warranty, so they can replace it for you.
    Good luck.
    1
    1. cabrio67
       
      no need to send it back for repair, you just need to download the patch from the acer support I marked above
      otherwise, here is the download link

      http://global-download.acer.com/GDFiles/BIOS/Firmware/Firmware_Acer_1006.2004_A_A.zip?acerid=634471548526015938&Step1=Tablet&Step2=ICONIA TAB&Step3=W500&OS=722&LC=fr&BC=Acer&SC=EMEA_13

      otherwise from acer

      http://www.acer.fr/ac/fr/FR/content/drivers

      there you go, good luck
      0
    2. mister
       
      Salut, peux-tu m'aider ? J'ai un Acer W500 sous Windows 8. J'ai mis à jour le pilote tactile pour Windows 7 sur le site d'Acer, mais après ça, le tactile de ma tablette ne fonctionnait plus. Je l'ai déposée en SAV chez un technicien informatique, il l'a mise sous Windows 8, mais le tactile ne fonctionne toujours pas. J'ai déjà visité deux magasins, mais je ne trouve pas de solution.
      0
  4. BVLB
     
    I had the same problem on my W500 tablet. Just uncheck the "stealth mode on desktop" option. Right-click on the rectangle in the bottom right (Show Desktop) of the taskbar.
    -1
  6. Patrice
     
    Hello, I have the same issue and after updating the BIOS the bug is still there even after unchecking the stealth mode on the desktop, what else can I do?
    -1