Keep your email address after cancellation Solved

Question

Hello,

I would like to cancel my internet subscription with Wanadoo and I would like to know if it is possible to keep my wanadoo.fr email address after cancellation? Or will they suspend my wanadoo email account?

jules · Accepted Answer

For Orange, it's quite simple. You just need to open a new low-speed Access account (which we won't use) and then ask the Hotline to release your old email address on your old account. This new email address, however, will be .......@orange.fr but the automatic forwarding from wanadoo>orange works.

aranjuez31 · Answer

hello if you change your ISP, you necessarily change your email Elementary, my dear Watson  in short: if today you live in Timbuktu, and tomorrow in Adélie Land you will not have the same address -- "One day sets, another rises" (Arab proverb)

jmp59 · Answer

Hello,

What Aranjuez says is true for Wanadoo, but not for all ISPs.
With Free, for example, it is quite possible to keep your address indefinitely, as long as it is in use. It is only after a "certain time" without use that it gets deleted.

Bye.

capriotin · Answer

And what is the use of Wanadoo free access then? Do they delete the wanadoo.fr address on the day of cancellation or do they wait a few days?

sebsauvage · Answer

The simplest way is to create an email address independent of your ISP.   It avoids problems.  (for example, GMail)

jmp59 · Answer

If you have wanadoo free access, it's different. It's probably like with Free  Check the general conditions of wanadoo.

aranjuez31 · Answer

re why make things complicated when we can make them simple http://invitationgmail.info/ -- "One day sets, another rises" (Arabic proverb)

sebsauvage · Answer

This is why it's important to have an email address independent of your Internet Service Provider...

mounboop · Answer

From the moment you cancel a subscription, the address no longer exists (except at Free, which retains it if you continue to use it). To avoid the problem of no longer being able to retrieve your emails from the deleted address, before you cancel next time, consider redirecting them to a dummy address that you will have created beforehand (e.g., on Gmail or Yopmail where all addresses already exist by default). With that, see you later!

le concombre masqué · Answer

Hello, can you create one at Z-Mail?

escapat · Answer

The same problem happened to me: I canceled my Orange subscription and I regret losing messages and contact addresses. The address no longer works, but it is considered already assigned when I try to recreate it on another account.
I have a question: since I used my computer to read and write these messages, are they not somewhere on the machine?
Sincerely

maitreexdexlaxlumiere · Answer

Hello and Happy New Year.    I signed up for Dofus with an email address but I want to change it. How can I change it on the registration page?

delax · Answer

Same for me, after cancelling my Orange subscription I no longer have access to my old address and I can't recreate it through another Orange account. Does anyone know if there is a timeframe before addresses are reallocated, and if it is possible to make an appeal because the damage is professional "address used for 6 years since the business was created."
Thank you for your responses
Best regards, delax

maitrexdexlaxlumiere · Answer

Hi Delax, so how's it going? I'm not alone. I would like to know which server you are on and what my username is. I would love to level up with you if you're not too high-level. See you later!

I signed up for Dofus with one email address but I've changed it. How can I change it on the registration sheet?

maitrexdexlaxlumiere · Answer

I registered for Dofus with an email address but I changed it. How can I change it on the registration form?   Thank you for responding.

maitrexdexlaxlumiere · Answer

I registered for Dofus with a "mer" email address but I changed it. How can I change it on the registration form???  help help help !!!!  thank you for responding

gogolito58 · Answer

Hello everyone How to recover a deleted email address? Notice telling me: email address already in use   Thank you

Moskito67 · Answer

You should not cancel your Orange subscription, but rather ask to convert it to a "free access" account. This way, you will no longer pay a subscription, and you will no longer have ADSL managed by Orange, but your account and your email addresses will still exist.
Tips, tricks, and smart home ideas through computer and internet on https://www.1ou2clics.fr/

cutdead · Answer

You can easily recover your old email address from a closed account with Orange, as long as you are still with Orange and have a new account. Just call 3900 (sorry, it's mandatory ;-)) and ask for the unblocking of your old email address.

As for the old wanadoo addresses, they will be renamed to orange.fr. The Orange servers will handle the redirection if someone sends you an email without replacing wanadoo.fr with orange.fr, but it’s better to inform your contacts.

You should allow about 1 week for the unblocking, and then you will have 6 months to take back ownership of this email address (that's up to you to do).

rvince · Answer

For Free, I just asked the question on the ADUF site, we indeed keep the email and the website:

https://www.aduf.org/viewtopic.php?t=177388

Moreover, what is convenient with Free is that you can access your emails through a mail client using the POP and SMTP protocols

But additionally, when you're not at your PC in front of Outlook, you can connect to a classic web console: https://imp.free.fr/

wam · Answer

Boo, Gmail is crap. Anti-hacking companies have had their Gmail accounts hacked. Hello security and seriousness. If you want to lose your info and receive spam galore, subscribe to Gmail!!!

cotopax · Answer

Hello, I am unemployed and I just started a business to get back on my feet. I canceled my Orange/internet line and moved in with my friend who is subscribed to France Télécom + Orange / internet + Orange mobile. The day after canceling my France Télécom line, and after informing them of my move to a France Télécom/Orange subscriber, my wanadoo email address became inaccessible. I've been calling every day for the past 15 days and I'm being shuffled from sales to technical support, hearing different things every time, being promised that it will work tomorrow, that my mailbox will be reopened for free access, then that it's not possible, that I will keep my emails and then that they will all be deleted, that I should have stayed a customer, that it will be done tomorrow, that they'll call me back tomorrow, etc. I AM COMPLETELY CRACKING UP, all my job search contacts are lost, my address was the one given to the ANPE, Assedic, responses to job postings, spontaneous job applications, organizations for starting a business, etc, etc... Without any warning or notice, France Telecom / Orange cuts off your email address and you are faced with insurmountable problems. I wrote to the CEO of France Télécom, the telecommunications regulatory authority, "UFC Que Choisir", and the supervising minister to denounce this attitude that plunges people into serious difficulties. The result for France Télécom / Orange will be yet again very bad publicity and of course fewer clients (starting with my friend who is going to cancel this week: her France Télécom landline + her Orange/internet line + her Orange mobile). Does anyone know how to recover their email accounts in such cases?

alexdu62 · Answer

Hi Cotopax,

I'm in the same situation as you. A free access has been closed for dubious reasons. No one at Orange is able to provide me with a logical explanation.

The only solution is to request an unblocking of the email address. And that’s where it gets complicated... The tech team refuses to do it, saying the account needs to be open. On the commercial side, they promise me mountains and wonders that it will be done the next day because we can unblock addresses once the account is definitively closed... Anyway, this story has been dragging on since June...

Anyway, I'm alerting a friend who works as a technical advisor at Orange, and he confirms that we can unblock it as soon as it's closed. However, he informed me that they've been having a technical issue for a few days with the tool for unblocking... Unknown repair time...

Phil-64500 · Answer

Hello  It is now possible to keep your email for six months following the termination of your previous Internet service provider.  Indeed, the law 2009-1572 of December 17, 2009, requires the Internet service provider to KEEP ACTIVE your email for six months.  For your information,  Philippe :)

Remy · Answer

Hello To go beyond 6 months, there is the option of not canceling but requesting a change of plan. The name of the plan is: "Free Access"  With ORANGE, you must write to the Customer Service in Bordeaux and request the change of plan.  Internet access is removed except for messaging access, which is independent with its own credentials. You will receive a bill stating "Offer = Free Access, Price = €0.00" This is a regulatory obligation applicable to all internet service providers (in France).  No need to look in the help sections; it's arranged to be as hidden as possible. Except here https://assistance.orange.fr/assistance-commerciale/la-facture-le-suivi-conso/comprendre-la-facture/internet/facture-internet-comprendre-la-facture-de-l-ancienne-offre-internet_79920-80929 At the bottom of the page

Khosy · Answer

Hello Remy, I wanted to thank you for this information.

monplusbeauamour · Answer

On my email accounts have been closed, please kindly let me know the trick to reopen them because I have important contacts and messages. Thank you.

malaki · Answer

je veux effacer mon msn

dina · Answer

Phil, thanks for the info, but Orange insists that they don't know the law from 2009. They reopened my account and I'm sending a letter again to switch to free access, but I will be charged for a few days of subscription.

ferdy · Answer

I have an internet subscription, but I want to cancel my subscription because I'm moving elsewhere (Spain). Can I keep my email address?

leclaireur · Answer

I called 3900. Orange customer service.
Here is their procedure.
The request to retain the mailboxes must be indicated in the cancellation letter.

Otherwise, with Orange, the cancellation of the contract also cuts off access to the webmail on the contract end date.

Keep your email address after cancellation

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