Is my i7 temperature at 97°C normal?

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Lebowsky33 Posted messages 15 Registration date   Status Member Last intervention   -  
Lebowsky33 Posted messages 15 Registration date   Status Member Last intervention   -
Hello,
My question is in the title. I was told that the i7 heats up a bit more than others, but... should I be worried?

Here is the photo, I tried to check with Everest, same result.
http://img689.imageshack.us/img689/944/photo0840l.jpg

9 answers

PAK_ Posted messages 214 Status Member 90
 
Hello yes indeed it’s getting hot!
Is the fan controller active? Poor ventilation or even blockage or a faulty fan can be the cause of this overheating.
Normally it shouldn’t be in the red. Either the technician who assembled it didn’t pay attention to the watt/power supply compatibility of the case with the components, or the installed fan is too small. CPU OVERCLOCKING may also be a factor. I strongly advise you to go back to the store where it was assembled or to buy one quickly, but in any case, keep an eye on it; such heat on small components can damage the motherboard...
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Franck7511 Posted messages 14571 Registration date   Status Member Last intervention   1 121
 
97 °C under stress or not?
Because 97°C in OCCT is fine, but on the Windows desktop without doing anything (or basic usage), there's a problem there! :)
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Lebowsky33 Posted messages 15 Registration date   Status Member Last intervention  
 
I clarify that this is a complete laptop purchased last December.
It's an HP (yeah I know...) Pavilion dv6, the specifications are on my image.
So of course I have a fan, it's actually quite noisy, and I'm on a glass desk with nothing in front of the fan, and for that reason my computer is on a small Logitech platform which is "supposed to" ventilate all this. Not at all, my lord.
But your remark remains relevant, Boumpass ;)
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boumpass Posted messages 430 Registration date   Status Member Last intervention   19
 
Haaa!!! A laptop changes everything ^^
Well, a laptop with an i7, unless you have an Asus or Alienware, it will definitely have a huge temperature ^^ and with HP, it's normal for it to heat up; by the way, the dv-5 laptop with a dual-core is almost like a nuclear power plant ^^
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Anonymous user
 
Hello

I assume you are carefully following the usual advice:

Never place the laptop on a soft surface to avoid obstructing the ventilation grilles.
Dust the said grilles as much as possible with a can of compressed air.

Possibly get a ventilated laptop stand, that will help.

But 97° is really huge, so since it's an HP, return it for repair, they should fix their mistakes...

Question: under what conditions does your laptop reach this temperature?
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Before asking a question: 1° Turn on your brain, your PC doesn't think for you!
2° Google is your friend, the search engine on CCM as well, do some research!
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jambondardennes Posted messages 492 Status Member 39
 
Hello,

Can Mr. Boumpass provide references for internal fans for laptop processors that are accessible to the general public?

Apparently, he is following the usual precautions, and I only see HP customer service, especially if it's still under warranty. However, if that's not the case, then it will require hands-on work, but by a professional, because laptops are really tricky (no pun intended) to disassemble properly.
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Anonymous user
 
boumpass could not necessarily guess that it was a laptop, it is not specified anywhere ^^

Otherwise, there are this kind of accessory: https://www.ldlc.com/recherche/search.html/ or http://www.materiel.net/search.html?search=refroidissement+portable

Yes, I know, it's not internal, anyway there's no space and it's probably not standardized...
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Franck7511 Posted messages 14571 Registration date   Status Member Last intervention   1 121
 
The problem is that it reaches 97°C by doing what?
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Lebowsky33 Posted messages 15 Registration date   Status Member Last intervention  
 
97° in extremely basic use, simple browsing on the internet, among other things: Facebook and updating my website. And I use a ventilated stand.
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Franck7511 Posted messages 14571 Registration date   Status Member Last intervention   1 121
 
There's a big problem then.
I advise you to send it back directly under warranty and not to use it, as this excessive heat severely damages the components.
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Anonymous user
 
So there is only one thing to do > return to customer service, this is not normal at all!!

Have you checked the processor load (the % usage) when it reaches such temperatures?
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Lebowsky33 Posted messages 15 Registration date   Status Member Last intervention  
 
Yeah, it’s still under warranty. I just wanted to know if it’s worth it to make use of this warranty, or if it’s normal for an i7.
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Lebowsky33 Posted messages 15 Registration date   Status Member Last intervention  
 
Currently, I am just on CCM and my processor is at 81°
With less than 30% CPU usage
And I am not even plugged in.
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Lebowsky33 Posted messages 15 Registration date   Status Member Last intervention  
 
No, this is not a fake to respond to I don't know who ^^

Well, I called customer service (luckily I have FNAC exchange warranty), so when I told the guy that I was flirting with 100°, he first yelled at me because he thought I was trying to pull a fast one to get a new computer. So, I sent him the photo I showed you. Then he panicked and told me he had rarely seen that.
In conclusion, no, this is not normal, and FNAC is in a hurry to come pick up the machine before I immolate myself with incandescent components.
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inspiring Posted messages 1936 Status Member 265
 
HP might not have wanted to save thermal paste
for all we know, the heatsink might not even be touching the CPU
it could be interesting to take it apart (but definitely not while under warranty)
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Anonymous user
 
It's a good thing... Oh yes, for the next PC, choose a brand that's a bit more reliable like Asus, MSI, Toshiba, well, not HP or Acer... Hopefully, the after-sales service will work properly for once...
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Lebowsky33 Posted messages 15 Registration date   Status Member Last intervention  
 
Regarding that, I was thinking of switching to Mac (forgetting about gaming and high performance), I'm mainly looking for speed. But I’ve been told that there's a lot of hype around Mac and that it’s not the solution to everything.

(I know I’m a bit off-topic here, but just your quick opinion)
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Franck7511 Posted messages 14571 Registration date   Status Member Last intervention   1 121
 
I did a comparison: https://forums.commentcamarche.net/forum/affich-20381749-astuces-amd-vs-intel-mac-vs-pc
Feel free to leave a comment there if you'd like.
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Anonymous user
 
For me, Apple is far too expensive for the configurations offered; admittedly, their OS is very stable, but that's normal since it's also very closed in the sense that this OS is designed to work only on their machines. It works very well for certain semi-professional or professional uses, but for everyday use, I find it too expensive.

Statistically, they are not necessarily more reliable than some laptop brands... However, Apple generally has very good customer service and after-sales support; given the prices, anything less would be downright scandalous...

Let's just say that on the configuration side, a decent laptop at €700 (Asus, MSI, Sony) is already more powerful than a MacBook over €1000, although Apple excels in battery life.
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boumpass Posted messages 430 Registration date   Status Member Last intervention   19
 
Hello, it's normal for it to heat up if your PC doesn't have a fan and you're keeping the original one with your processor, it's normal. There you go :)
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Anonymous user
 
Just one thing, even with the original cooler on a desktop PC, without overclocking, the processor never reaches 90° or more under full load...
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Lebowsky33 Posted messages 15 Registration date   Status Member Last intervention  
 
my bad, 91° now.
No, you're right, I need to do something.
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PAK_ Posted messages 214 Status Member 90
 
Sure, the customer service is necessary, but don't let yourself be fooled by this so-called service. A temperature like that is not normal, no matter what they say. It's fine for your CPU/GPU to heat up under full load, but not doing anything? That's just excessive.
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