TuneUp Utilities attention with Windows 7

Solved
j-pierre252 -  
 popey100057 -
Hello,

Be careful with TuneUp Utilities, especially with Windows 7 operating systems. I just saw on the forum how it works and many users are happy with TuneUp Utilities, but I want to warn you about this small program because it creates crashes in the Windows 7 system. It generates error codes during system restore, when creating a system image, during system backup, or when creating restore points, and it’s irreversible. The only solution is to format or to have created the system image before installing it. Basically, this program takes control of the system and also deletes the prefetch file, so watch out for users.

Configuration: Windows 7 / Internet Explorer 8.0

31 answers

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  1. tometal78 Posted messages 14 Status Member 28
     
    Personally, I use it daily and I have never encountered any hardware/software conflicts. I use it in conjunction with CCleaner to effectively clean my PC, and it works wonderfully.
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    1. gef
       
      My brother had exactly the same issue yesterday. TuneUp (without his knowledge) deleted Windows 7 registry keys and basically took "control of the registry." As soon as you start the procedure to delete registry keys, if you erase TuneUp, your computer is headed for a format because Windows will crash on startup, and since the default system restore points have been deleted by TuneUp, you can't restore unless by chance you manage to (which I highly doubt). You will only have restore points available with TuneUp. Ultimately, avoiding this program is the best thing to do, even if you have been using it for years; one day or another, it will crash.
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    2. l'home qui avait un ordi en très mauvais états
       
      That's why I have all my problems??? (can't access system properties, WMP won't open, Windows Photo Viewer won't open, can't open a ZIP file anywhere but on my desktop, I can't click the Show Desktop button, and I'm forgetting other issues...)
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    3. popey100057
       
      Yeah! Well, I'm going to need to spend at least 6 hours reprogramming this big piece of crap
      not to mention that it's eating up my hard drive space at an alarming rate, I'm fed up with this crappy computer stuff.
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  2. Anonymous user
     
    Hello j-pierre252... It's excellent software (that's why it's paid) not to be put in everyone's hands (be careful what you do) It is compatible with Windows 7... you might want to question your ability to manage this program.
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    1. TheTROLL Posted messages 4429 Status Contributor 659
       
      It's the first time I've seen this kind of post!
      See below for the +1!
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    2. j-pierre252
       
      Windows 7 / Internet Explorer 8.0 I would like to bring to your attention an incompatibility between TuneUp Utilities and Windows 7. I do not doubt your knowledge, but I ask you to remain very vigilant regarding this program. You should conduct a test: create a restore point or manually create a backup, or preferably, recreate a system image. Unfortunately, you will quickly find yourself facing a design flaw in the program, and if it tells you that it cannot recreate an image, then it needs to review its knowledge.
      Best regards.
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    3. Kiri
       
      I am absolutely sure I know how to manage software, but with Tune Up, I have only harvested misery and had a hard time getting rid of it.
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    4. ami93
       
      I installed this fake, then uninstalled it, and it left me a virus that can be seen (flickering of the image, they play on the fear of the non-experts!
      I'll take care of it.
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  3. TheTROLL Posted messages 4429 Status Contributor 659
     
    Personally, I've been using Tune up for almost 4 years and I've never had any problems!

    In my opinion, check if you might have a little virus or something on your PC!
    That would seem more logical to me!
    --
    HADOPI: "An immense spam machine costing a fortune, paid for by taxpayers."
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  4. Wittipoux Posted messages 1 Status Member 9
     
    Hello everyone, I found the solution and what j-pierre252 says is purely true, so stop burying your heads in the sand and thinking that your computer is corrupted. Let me explain the procedure so you don’t get caught. When you activate the infamous turbo mode, go to the turbo mode settings and check everything except the option to disable rarely used programs, and there you go, everything is okay, turbo mode activated. And you'll notice that the restore hasn’t budged or the system as a whole.
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    1. PhilippeD. Posted messages 2 Status Member
       
      Hello, when you're using turbo mode, can you still perform a system restore?
      As for me, I had an issue with Tune Up, as I mentioned earlier, I might have made a mistake... I could no longer use Google. After removing everything from AGV, I started a restore to go back since there were still traces in the registry... I couldn't do it...
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  5. drum75014 Posted messages 551 Status Member 306
     
    I am surprised by your troubles with this utility; I have never encountered this issue. But is the version you installed the one from the editor alone, or is it a version with a patch... (crack)? Because this is where the problem could originate if that were the case.
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    1. Martial75
       
      Personally, I downloaded the trial version from their site and this happened to me. (Error code 2753)
      on Windows 7 full version. However, I will not format my notebook because
      aside from this error code during the installation of TuneUp,
      everything else works perfectly.
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  6. lagaf'
     
    Hello, if I may, I've been using Tune-Up for 3 years, I have the versions from 2007 to 2010 (authentic), and I've never had the slightest problem on either Seven or Vista.
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  7. Gros malin
     
    This kind of tools is harmful and can conflict with antivirus software; CCleaner is enough (without the "registry" option).
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    1. TheTROLL Posted messages 4429 Status Contributor 659
       
      Well, I would like to know which antivirus!
      Because I have 3 PCs and each runs with TuneUp and either Kaspersky, BitDefender, or ESET Smart Security. I have never had any issues!

      So please provide the sources of what you’re saying!
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    2. drum75014 Posted messages 551 Status Member 306
       
      Ccleaner has nothing to do with the functions of Tuneup utilities. And I, too, have Bitdefender and have not encountered any virus issues after installing Tuneup utilities.
      What I think is that the version he tried to install came from a dubious website.
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    3. j-pierre252 Posted messages 3 Status Member
       
      Well, I'm going to stop the warning to good listeners; this is the 7th operating system I have been maintaining under Windows 7, whether it is Professional or Premium, without any viruses, I want to emphasize this. I'm fed up with this program. Know that today I strongly advise against it. Everyone is free to do what they want, but a word to the wise is enough. Alright, goodbye everyone, end of the warning.
      Best regards
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    4. TheTROLL Posted messages 4429 Status Contributor 659
       
      Are you really sure that you don't have any virus?
      And are you sure you know how to use this program?
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    5. Martial75
       
      He is right because I can no longer reinstall this software, an error code appears even though I had uninstalled it. It starts with this message:
      (Uninstall the existing version of TuneUp Utilities?)
      Then the following message comes up during installation!
      (Windows Installer encountered an unexpected error while installing this package.
      It may be related to the package.
      The error code is 2753.
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  8. Anonymous user
     
    Hello. The unique topic is a bit old (a lot), but I think it needs to be discussed; this program is still quite significant.

    I had two PCs with TuneUp installed.
    The first one, with a small configuration, was well optimized until I realized that gradually, the OS became unusable due to registry keys deleted by TuneUp (it removed the keys allowing Windows Update to function, for example).
    The second PC, a gamer configuration, I had it to protect the computer and maintain its performance. I don't know if it's fulfilling its optimization role: the OS is bugging more and more and sometimes takes 5 minutes after logging in to be responsive (compared to two seconds during its first days of existence). TuneUp also had the brilliant idea of removing all access permissions/denials for files and folders in the programs and Windows directories. Super useful to be a super administrator and not be able to do a simple copy-paste or install anything.

    In both cases, all the problems seem to stem solely from TuneUp.
    My first PC is now just a pile of components vampirized for the sake of the second one, so I don't have to worry about it anymore. But my current PC still has this program.
    And the cherry on top: I can't uninstall it normally; I first need to manually disable all its actions, or else all the programs/elements it controlled will be permanently disabled by a program that will no longer be there to turn them back on.

    So thanks, AVG, for creating such a dangerous software, and for not considering that one might want to roll back:
    No healthy restore points, no risk-free uninstallation.
    Result: I have a 50% chance of having to reinstall my entire system if the uninstallation of TuneUp fails, or if it has already caused too much damage.

    "Between war and dishonor, you chose dishonor. Well, you will have war!"
    Said Winston Churchill, addressing France and England.
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  9. mage38
     
    Crash me too on Windows 7 with TuneUp Utilities 2011.
    So far I haven't had any problems.
    I've been using TuneUp for many years (official versions).
    Here's the email I just sent to TuneUp support.
    "Hello,
    > The day before yesterday, the day after the update of Windows 7 SP1, having lost the display of the Windows desktop... the hotline of my laptop vendor had me format the partition of the disk where Windows and the programs were for a reinstallation of Windows 7 (Fortunately, my personal files were on the D partition of the disk).
    > I spent a whole day reinstalling all my software.
    > This morning, it's happening again: error message (file loss or corrupt file) and here I am with another black screen instead of the desktop.
    > Fortunately, I still had the quick launch bar and I was able to access TuneUp Utilities to undo its last maintenance changes in one click.
    > And everything went back to normal.
    > Since then, I have disabled automatic TuneUp maintenance which seems responsible for these serious malfunctions.
    > Do you have a solution to prevent TuneUp from crashing my computer?"

    While waiting for a solution, I have disabled TuneUp's automatic maintenance.
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    1. daphneyjean.1806 Posted messages 2 Registration date   Status Member Last intervention  
       
      Hello, I have a problem with TuneUp; it completely changed my computer screen and I don't know what to do! It optimized everything, and other things that I don't understand...
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  10. Martial75
     
    J-Pierre is right because I can no longer reinstall this software; an error code appears even though I had uninstalled it. It starts with this message:
    (Uninstall the existing version of TuneUp Utilities?)
    Then comes the following message during installation!
    (Windows Installer encountered an unexpected error during the installation of this package.
    It may be a problem related to the package.
    The error code is 2753.

    This is also not a virus because I use AVG Internet Security +
    Malwarebytes' Anti-Malware and I am on Windows 7 Ultimate version.
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    1. arshi
       
      I just came across this post because I had the same problem, but I solved it using the Windows Install Cleanup software.
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    2. l'home qui avait un ordi en très mauvais états
       
      Windows 7 integral version? So you will have Windows 10 pro!
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  11. drum75014 Posted messages 551 Status Member 306
     
    I have no problem with the full version of Seven.
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    1. martial
       
      Not me either with the latest version on Windows 7 Ultimate 64.. No bugs and the disk error repair functionality as well as the system one work perfectly. I use it with CCleaner + Defraggler.
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      1. princes94 > martial
         
        Ps: Why aren't you using the defragmentation of TuneUp?
        (just in case, in the defragmentation settings, I set it to "complete")
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    2. princes94
       
      +1

      I have been using this program for years, never had any issues, neither with uninstalling nor with anything else.

      I advise those who have problems to look for the root of the issue or maybe even not to poke around in this program if you don't know the consequences of what you are doing.

      Bye!
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  12. James Rond
     
    This type of tool is harmful, especially registry cleaning (risk of deleting keys that are still in use), and its drivers can conflict with those of your antivirus.

    Windows can replace it; it can clean and defragment for free.
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  13. Jojolabasse
     
    Hello everyone.
    I've had this TuneUp program for four years, I'm on Vista, and I can assure you
    that it has never once let me down! It very effectively does its job
    of automatic maintenance and alerts me whenever there's an optimization issue.
    Of course, I have the paid version and updates are regular. Furthermore,
    I only have my anti-virus Avira and Windows protections. It is highly
    discouraged (Advice from a pro) to install too many anti-malware programs and others
    that often "destroy" or disrupt the work of TuneUp.
    Have a great day everyone.
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  14. steff458 Posted messages 1026 Registration date   Status Member Last intervention   201
     
    I completely agree: this problem happened to me with TuneUp Utilities 2011 and I had to go to a computer store to reinstall Windows 7 because the HP warranty does not cover issues caused by third-party software (not belonging to HP)
    --
    $T€FF458
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  15. Jojolabasse
     
    Hello everyone.

    I can't believe that some of you are having problems with Tune up. I think Greg is being a bit harsh in absolutely discouraging it.
    Following my previous comment, I assure you again that I haven't encountered the
    least little issue! And yet my computer is as basic as it gets.
    Packard Bell Imedia A 3131. So with Windows Vista... Nauno, you say you formatted your PC because of crashes, but that was before you installed Tuneup.
    So I’m afraid your problem might be coming from elsewhere in the PC. I also add that when I install a paid program, I always make a backup on CD, including the activation key. You never know...

    Have a good evening everyone.
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  16. gostinzeshel
     
    Hello, I just had a big problem with TuneUp and Seven... I've been using TuneUp for a long time and never had any issues, but now... huge crash!!
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  17. tometal78 Posted messages 14 Status Member 28
     
    Hello,
    I also have a problem with Tune Utilities 2011 on XP SP3 Pro and Windows 7 Ultimate x64.
    Indeed, after installation, I restart my PC and my "DVD-RW drive" becomes "Drive" (on both XP and 7) and the Windows icon disappears from my system disk (on 7). Moreover, auto-run is disabled and my computer can no longer read DVDs/CDs properly (10 minutes to read, 10 minutes to open).
    On Windows XP, I was able to resolve the issue with "autofix", but it doesn't exist on seven, and I have to revert to 2010, which works without issues.

    tometal78
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  18. greg013 Posted messages 25 Status Member
     
    I confirm I am currently using TuneUp Utilities 2012 and it has caused me two BLUE SCREENS! I have also requested help on this site, I am on Windows 7 Home Premium 64 bit.

    This program seems to be very dangerous and I notice while searching for information online that more and more of us are complaining about this program.

    The fact of having the trial program, the paid program or the cracked program has absolutely nothing to do with it because it's just a key entry that does not modify the program in any way (downloaded from the official site) and for your information, I am using the trial version and I still had my 2 blue screens, it's really too bad this program seemed so good, plus I trusted, I won't fall for it again!

    PROGRAM TO STRONGLY ADVISE AGAINST! especially on Windows 7 64 bit apparently.
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    1. BOBO
       
      not wrong
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    2. Nauno412 Posted messages 80 Status Member 4
       
      This is exactly what just happened to me, I have been using the paid version for 2 months and since last week my PC crashes as soon as I open any program at startup. I am reduced to using my PC in safe mode or TuneUp Utilities does not work. I am also running Windows 7 Home Premium x64.
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  19. arshi
     
    Indeed. And I had a problem related to the package. Error 2753. But I solved it thanks to the Windows Install Cleanup software for those interested.
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    1. salva_12
       
      I also have the same problem.
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  20. Nauno412 Posted messages 80 Status Member 4
     
    Personally, I have been using TuneUp Utilities 2012 for 2 months, and the problem it warns about just happened to me. I am disappointed because I installed TuneUp Utilities 2012 on the advice of a friend since I had already had to format my PC three times due to crashes, and now it’s happening again.
    I came across this article while doing a Google search to see if I could uninstall/reinstall TuneUp Utilities 2012 without risking losing my license. I wanted to uninstall it to see if it was causing my PC to crash every time I launched any program at startup. The fact that I had no slow-down issues in safe mode (which excludes environmental causes) and that TuneUp Utilities could not start in safe mode made me suspicious.
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    1. martial
       
      Yes, you keep your license even after reinstalling. For those using a keygen, you just need to register, but you must not install the automatic update.
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