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Delivery scam, what to do

boug -  
 amerigoves -
Hello,
I had firewood delivered for this winter on December 11. There was supposed to be 5 steres delivered in bulk by truck, making it impossible to check.
After stacking the wood, there was only 4 steres. It was ordered in 50 cm lengths, and a large number of logs measure between 60 and 75 cm, which means they don't fit in my fireplace without cutting them again. I immediately called the seller, who told me he wouldn't deliver for just one stere and that he would refund me. He made me wait with this response until the check I issued was cashed, and since then, I've heard nothing.
I took the precaution of taking photos of the delivered wood after stacking it, having it confirmed and measured by three neighbors regarding the delivery and the missing stere, and I have a copy of the issued check.
What recourse do I have? Should I go to the gendarmerie to file a complaint for fraud? I don't think my legal protection will intervene for a stere costing €52.
Thank you in advance for your advice.

2 answers

  1. amerigoves
     
    One must ensure that the delivered volume matches the order and the signed delivery slip.
    In this specific case, I think we should start by consulting 50 million consumers or "Que Choisir" very quickly.

    The seller will soon be put to the test and will very likely yield to the demands of this association.
    Be sure to provide them with evidence such as the invoice.
    If it is expressed in steres, the unit being prohibited in France, the "Que Choisir" association will quickly shake up the wrongdoer.
    If the written order from the purchaser is expressed in units such as steres, there are not many recourses available, as the ordering party is themselves in an illegal situation.
    Conversely, if the order form comes from the seller, then refer to "Que Choisir."
    However, nothing prevents one from consulting the police, but I think they will not take action given the unit expressed.
    They will most likely say: next time, use legal units.
    This will not prevent them from discreetly informing the Customs Service, which will act effectively without fanfare, but their action will be effective.
    As expressed, if 52 euros are not significant, then why bother?
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    1. boug
       
      I contacted the fraud prevention agency, they will check on the seller and file a case. As for my legal assistance, which all good insurers recommend you take, it only intervenes for amounts equal to or greater than €300, so for €260 worth of wood, they won't take action!
      A conciliator cannot do anything because the written order and invoice are missing; that's the response I received from the House of Justice and Rights, and hiring a lawyer at my own expense for a stereo worth €52 plus some pieces of wood to be recut would be too costly for me.
      Once again, certain individuals scam honest people with total impunity because the amounts involved are not significant enough to be covered by insurance and the costs incurred would be too high for an individual to handle.
      The law is poorly designed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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  2. amerigoves
     
    As previously mentioned, it would have been preferable to first contact
    the consumer protection association.
    - for example, "Que Choisir" -. The intervention is free of charge.

    Regarding fraud, I believe it is indeed the Customs?
    they are terribly efficient. No one is informed
    of the outcome, except the seller.

    As for whether the law is well made?
    One must first respect the law for it to protect
    individuals in turn.

    In this case, if the ster is used by the buyer,
    nothing more can be done as the ster is banned by decree as a unit of measurement.
    legal units of measurement must be used.

    On a forum, one can find the link that shows the decree.

    One can also ask the question: can something illegal be paid for?
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