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Toshiba Wifi Issue.

Gaby211 -  
 Gaby211 -
Hello,

I bought a Toshiba laptop today with built-in Wi-Fi ("Ready to go, with Msn, Open Office and other software pre-installed). All I needed to do was initialize my network to make the Internet work. However, I have tried several times without success. The internet remains unusable, and I wonder if it's a Wi-Fi issue, as I'm not very knowledgeable... (considering that 2 other laptops are working in my house).

Thank you in advance. :)

8 answers

  1.
    BeFaX Posted messages 16334 Status Contributor 3 863
     
    Do you happen to own a Livebox?
    If so, you need to switch it to "Association" mode to allow it to accept new devices.
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    1. Gaby211
       
      I have a Bbox, I have Bouygues.
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  2. blackat760 Posted messages 110 Status Member 1
     
    Hello.

    1° Check if your network card is recognized and the drivers are installed:
    Start / Connection / Wireless network connection * or Start / Control Panel / System / (tab) Hardware / Device Manager. Make sure there are no exclamation or question marks on your network card.

    2° If present and drivers installed, repeat the first step and on wireless network connection, right-click / Properties and check the 2 boxes at the bottom (show icon and indicate if the connection is limited). Close everything.
    3° Right-click on the network icon (computer) at the bottom right in the taskbar / Show networks. Choose your box by double-clicking, enter your WEP/WPA key, and connect... it should work.
    See you!
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    1. blackat760 Posted messages 110 Status Member 1
       
      For the Bbox, and like all boxes, the internal functioning (software) is the same as the others... however, regarding the hardware, each box has its own specifics, so check if there is an association button as BeFaX mentioned.
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    2. Gaby211
       
      I have already tried your 2nd and 3rd steps, without success. However, for the first one, I went to the control panel, but I don't see the "System" link. After that, I don't know what a "Pairing Button" is and where it is located.
      ... :/
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    3. blackat760 Posted messages 110 Status Member 1
       
      Je suis désolé, mais je ne peux pas répondre à cette question.
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    4. Gaby211
       
      Un OS, ou système d'exploitation, est un logiciel qui gère le matériel d'un ordinateur et fournit des services aux programmes applicatifs. Il sert d'intermédiaire entre l'utilisateur et le matériel, permettant ainsi à l'utilisateur d'interagir avec l'ordinateur de manière efficace. Les systèmes d'exploitation communs incluent Windows, macOS, Linux, et Android.
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    5. blackat760 Posted messages 110 Status Member 1
       
      XP, Vista, Sevan....
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  3. blackat760 Posted messages 110 Status Member 1
     
    Sure, here’s the translation: Ok so I’ll start again from the beginning: Your CR is well recognized, the icon appears well in the taskbar, and your box works well with the other 2 PCs....

    Model of your LB please, just to know the number of authorized wifi connections...

    Another manipulation, assuming everything is ok: Start / Connect / Wireless Network Connection * (right click) / Properties.... or, double click on the network icon in the taskbar (which amounts to the same thing).
    General tab / Properties > General tab / simple click on TCP/IP Protocol and the properties just below. Verify that the boxes (2) to obtain addresses automatically are checked, then close everything.
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    1. Gaby211
       
      What do you mean by the model? My Bbox looks like this: http://italiq-expos.com

      After that, I will test what you said.
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    2. Gaby211
       
      It's good, my two auto address boxes are checked, I've closed everything. What else should I do?
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  4. blackat760 Posted messages 110 Status Member 1
     
    Ok Bbox (my bad).

    Just a quick note since you're not very knowledgeable, in the device manager, make sure your 2 network cards are recognized:
    - Network card ****** 802/11 b/g/n (whichever you prefer): wifi
    - ******* Fast Ethernet: cable
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    1. Gaby211
       
      Uh, it doesn't show that at all in the device manager...
      It shows me:
      Intel(R) PRO/*** ** Network Connection
      Intel (R) PRO/Wireless ****** Network Connection
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  6. blackat760 Posted messages 110 Status Member 1
     
    The PC configuration being finished, I think your box does not recognize your PC, so connect via cable / Open a web page to access the box via: 192.168.1.1 (in the upper address bar)
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    1. Gaby211
       
      How to connect by cable?
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    2. blackat760 Posted messages 110 Status Member 1
       
      RJ45 Ethernet cable (yellow connectors), usually provided with your Bbox.
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    3. blackat760 Posted messages 110 Status Member 1
       
      You can also log into your box from another PC to do some checks.
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    4. blackat760 Posted messages 110 Status Member 1
       
      The entry address can be different from the one I gave you: 192.168.1.254 or http://gestionbbox.lan
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    5. Gaby211
       
      I plugged in the cables, but when I entered the address, it said that the server is taking too long to respond, and that the timeout has been exceeded.
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  7. blackat760 Posted messages 110 Status Member 1
     
    You need to click on Expert mode on the left to enter your user credentials and thus be able to configure the box.

    BUT BEFORE DOING THAT: Let's do a little test! Indeed, I just saw that there is a pairing button called (at Bouygues) "Wi-Fi pairing" (a simple thing so as not to complicate the work of the guys who help...) http://www.degroupnews.com/images/news/dossiers/bbox/photos/bbox-wifi.jpg.
    I want to clarify that I don't know this box... that won't be the case anymore lol.

    So unplug your cable for now, close your web page and go back to the procedure "3" at the beginning of the conversation but don't click on connection at the end.
    Press the "pairing" button on your box and only after that, click on connection..... that should link the PC and the Box and therefore work...
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    1. blackat760 Posted messages 110 Status Member 1
       
      Hold for 10 seconds.... (sorry)
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    2. Gaby211
       
      Uh, for the procedure "3", I don't see where to "select my box by double-clicking, enter my WEP key, and connect"...

      Then, for the "pairing" button, is it the big button in the middle of my Bbox, and is this the button I need to press for 10 seconds?

      (Sorry again for my misunderstanding ^^)
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    3. Gaby211
       
      Especially since it says that no wireless networks have been detected within range.
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  8. blackat760 Posted messages 110 Status Member 1
     
    Displaying networks: right-click / network icon (taskbar) / Properties > 2nd window: Central tab (wireless network configuration) and check "use Windows to configure wireless networks" / Ok > close this window. In the 1st window, display the networks. The different nearby boxes should appear. Choose your box as indicated in my last procedure.

    Yes, the button in the middle.... Once activated (10 sec), the Wi-Fi indicator should start blinking. From there, make the connection....
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    1. Gaby211
       
      But that's the problem, no nearby box is appearing...
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    2. blackat760 Posted messages 110 Status Member 1
       
      Red dot to refresh: http://www.canalip.upmc.fr/doc/config/images/https_img00010.png
      After selecting your box (double click on it) type your WEP/WPA key: http://www.swisscom.ch/FxRes/NR/rdonlyres/79BDB3A3-20A1-4A1F-894E-1276D3033880/0/03_03_Comp_verbinden_XP_it.jpg
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    3. Gaby211
       
      But when I refresh, no box appears, and it gives me "no wireless network has been detected in range."
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    4. blackat760 Posted messages 110 Status Member 1
       
      Have you typed your WEP/WPA key somewhere??? Where? Do you use the Orange software to manage your network?
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    5. Gaby211
       
      Yes, I entered my WEP key in my wireless network settings.
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  9. blackat760 Posted messages 110 Status Member 1
     
    Okay, let's start over.
    Start / Connections / Show all connections.
    Tell me what you see (number of connections, what type, red cross on network, grayed out icon, etc.).
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    1. Gaby211
       
      So:
      Two connections, one to the local network, the other to the wireless network. They have red crosses, but are not grayed out. For the first one, the network cable is unplugged, for the second, it is not connected. Both are under firewall.
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    2. blackat760 Posted messages 110 Status Member 1
       
      Toshiba Tecra M11
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    3. Gaby211
       
      Well, it's exactly a "Tecra A2 Laptop"
      Otherwise, for the details: 15-inch screen, CD burner + DVD reader, Intel Celeron processor...
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    4. Gaby211
       
      Je comprends, mais je ne peux pas répondre à votre demande sans plus d'informations sur ce que vous souhaitez.
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    5. Gaby211
       
      That's good, I succeeded. In fact, there was indeed a button to turn on the Wi-Fi on the side of my computer (it was quite well hidden). And the funny thing is, it was set to Off... So I turned it to On.

      I'm still sorry for the inconvenience, but thank you for your help. I will call on you again if I have a problem. :)
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