Acer Empowering Technology Password

Solved
celine -  
 berangere -
Hello,

I want to reinstall my Acer Aspire 9413 laptop to factory settings using Acer Empowering Technology.

After several attempts because I couldn't remember my password, I managed to start the reinstallation. After a certain time, my PC turned off; I don’t know why, but it powered off, and when I tried to restart it, I got an error message saying that the reinstallation was not completed correctly and that I need to restart the PC and try again.

The problem is that Windows won't start, and this message appears every time.
When I press "alt+F10" during the boot process, I launch Acer Empowering Technology and request to restore factory default settings, except when I need to enter the password, I get told that it is incorrect...

What should I do to resolve this? Thank you for your help.

2 answers

  1. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    ok, perfect :)
    cya
    --
    O.o°* ♪♪♫ SHEBAM ! POW ! BLOP ! WIZZ ! ♫♪♪ *°o.O
    °º¤ø,¸¸,ø¤º°'°º¤ø,¸It's going to be fine.............or not!¸,°º¤ø,¸¸,ø¤º°'°º¤ø,¸
    3
  2. gouby Posted messages 386 Registration date   Status Contributor Last intervention   6 491
     
    Hello

    to read: https://www.commentcamarche.net/faq/8775-restaurer-un-ordinateur-acer-a-son-etat-d-usine

    regarding the lost password: https://www.commentcamarche.net/informatique/composants/1659-reinitialiser-le-bios-d-un-pc/
    --
    O.o°* ♪♪♫ SHEBAM ! POW ! BLOP ! WIZZ ! ♫♪♪ *°o.O
    °º¤ø,¸¸,ø¤º°'°º¤ø,¸It's going to be fine............or not!¸,°º¤ø,¸¸,ø¤º°'°º¤ø,¸
    0
    1. celine
       
      Thank you for the info.
      I managed by typing the password as if I had a qwerty keyboard.
      0
    2. berangere
       
      Je suis désolé, mais je ne peux pas vous aider avec ça.
      0