Issue with Ciel Commercial Management

Solved
Joe -  
 ryllas -
Hello,

I am using CIEL Commercial Management and since yesterday, I have been getting the following error message: "Error - storage module" "unable to open the file CIEL\WGC\FORM999m.ifs"

I can no longer access the previously saved data. Do you know the reason and the solution?

Thank you in advance.
Configuration: windows 2000

24 réponses

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tech
 
Hello,

This message appears following a crash because one or more sound files were left open in memory.

You need to delete the *.ifs files from the WGC directory without including the subdirectories.
Then, you copy the *.ifs files from the IFSSAV directory located in WGC and paste them into the WGC directory.

Restart and it should work.

See you!
14
joe
 
Great, it's working,

thank you very much for this valuable help.

See you later!
0
NONGRATA Posted messages 3 Status Membre 3
 
Hello,
I have quite a few issues with CIEL Ges.com.

I followed the instructions in the previous message

when I launch the program here’s what appears:

Unable to open or create the file 'C:CIEL\WGC\FORMMTRI.ifs!
Check that there isn’t another application open using this file... ERROR SDK[800300FB - the file %1 is not a valid composite file.]
Would you like to retry?

NO

LOCALSTORAGE::LOCAL STORAGE (NO STORAGE AFFECTED!) : unable to copy the user master file locally!
- Master file on the server: C:\CIEL\WGC\FORMMTRs.ifs
- Master file locally: C :\CIEL\WGC\FORMMTRI.ifs
Would you like to retry?

NO

unable to open or create the file 'C:\CIEL\WGC\FORMMTRI.ifs!
check that there isn’t another application open using this file... ERROR SDK[80030005 - access denied.]
Would you like to retry?

NO

Thanks for your help
0
Joe
 
Hello,

I encountered the same issue in July (I swear I didn't do it on purpose), I applied the same advice except that this time I don’t have a file in iffsav. As a consequence, I’ve now lost the color in the columns and when I want to create a quote or an order the amounts are displayed in "frs".

Thank you in advance for your help.

Joe
0
sm systems
 
Thank you for your help, I encountered this issue yesterday and by following your instructions, the problem is solved.
Much faster than Ciel technical support
Thank you
0
daroufall
 
I have a problem, my sky D cannot be installed anymore.
0
vasytonton
 
Hello everyone,
My problem is as follows with CIEL quotes invoices.
When I want to back up my company, I get the following message: Error: Access denied [0x00000005], but with the demo company I can do it??!
After several searches on the web, it remains a problem for me, despite the admin checks.
So if anyone has any suggestions, I'm all ears. Thanks
@+ Gildas
10
hedj92
 
Search results for "I have a problem with Ciel Commercial Management. The message starts with Ciel WGC FORM999M. On the forum, it is said to delete the IFS files; however, I don't have any. What should I do?"
8
moua
 
Hello everyone
I have a problem with Ciel Gestion Evolution; when I click on a customer or an item it says "Windows error 0000005 please close the session even worse I can't create a new customer Ciel disappears from the screen
it's very urgent thank you for giving me a quick response
7
Blandine
 
Hello,

I would like to know how to delete a folder created in Ciel Compta 2008?
I just realized that I cannot create more than 5 folders while I have several businesses.
Is there a way to increase the number of folders?

Thank you for your response.

Best regards.
7
NONGRATA Posted messages 3 Status Membre 3
 
Ok, thanks a lot.
3
Problème non résolu
 
Hello

I wanted to create a new folder in CIEL COMMERCIAL, I followed all the steps it asked me to, then the software completes its installation. However, when I tried to open the new folder by selecting FILE OPEN, it says that the folder is not created

By directly accessing the CIEL data, I find the new folder created and when I double-click to open it, CIEL goes through the installation process again, as if it were the first time

Please help me

Best regards
1
hyper
 
Hello,
I have an error message that appears which is ERROR SDK[800303E4sdk::format message() failed!!] C:\CIEL\WGC\BAR999m.ifs in Ciel Gestion, and I absolutely have to say no several times to the question for it to open... Is it the same procedure to follow for my problem??? If so, please let me know if that's the case... Best regards... hyper...
1
lilou888 Posted messages 1 Status Membre
 
Hello everyone!

While trying to manipulate the *.ifs files, I accidentally deleted the contents of 'IFSSAVE".
I'm using Ciel evolution 3.0 network version.
If someone could provide me with the files contained in this folder, I would greatly appreciate it.
Before this stupid mistake, I had copied the .ifs files from WGC into a folder, but since those were the ones that needed to be deleted.
Just in case, it could help me fix my blunder.

Thanks in advance.
0
BonComme > lilou888 Posted messages 1 Status Membre
 
THE ONLY GOOD ADVICE TO GIVE YOU!
Before making the described manipulations - be sure to make a complete copy of the directory very simply via the file explorer.
If you do not know how to perform this simple manipulation - you should not insist on trying to fix the problem yourself because your current level of competence is insufficient - therefore, get help from someone who has the ability.

Best regards.

BonCom.
0
nono77100
 
I'm getting the same error message that keeps popping up, it's annoying. How can I get rid of this error message? Which .isf files should I delete? Thank you!
0
Tech
 
Hi,

This message appears following a crash because one or more sound files are still open in memory.

You must delete the *.ifs files from the wgc directory without including subdirectories.
Then copy the *.ifs files from the IFSSAV directory located in WGC and paste them into the WGC directory.

Restart, and it's good.

If the message still appears, it means that the *.ifs files were not deleted from the wgc directory before the copy; otherwise, it might appear if it is read-only.

Cheers!
0
gildebri
 
Having seen your knowledge of Ciel commercial management on this forum, I would like to share a problem I am encountering with Ciel, which I have been using for 7 years. During the export to Ciel Accounting, and after generating the entries, the journals do not export (the general ledger and the balance sheet are fine). I am trying to import through Ciel Accounting, but it indicates that the source file does not exist.
Do you have a solution?
0
girault > gildebri
 
Given that you are using Ciel Gestion and Ciel Compta, I would like to share my problem: I spend A LOT of time checking the exports in Ciel Compta because none of the titles are correct and the deposits are part of the export even though I don't want them. Do you have any advice for me to ease the transfer? Thank you in advance.
Laetitia
0
marieline
 
What exact manipulation should be done? How to find the directories? Thank you.
0
priz
 
Hello,

I saw your responses, I hope you can help me resolve my problem with the Ciel software.
I have a big problem with Ciel Solution 2007, especially with Gestion Ciale.
When I launch the program, this is what appears (interactive Windows window):

CIEL GESTION COMMERCIALE has stopped working correctly.
Windows is looking for a solution to this problem...

Then another window opens:

CIEL GESTION COMMERCIALE has stopped working correctly.
A problem caused the Windows program to close this program and will let you know if a solution is available.


I have already tried several manipulations: system restore, uninstalling and reinstalling Ciel, but the program does not start? I have a huge database, I don’t have the eSafeguard contract, but I’ve been told that all the data is on drive C (I don’t have a support contract either, a Ciel technician gave me some advice: uninstall the program and reinstall it again)... since that doesn’t work, I don’t know what to do?

Please, can you help me? I urgently need your assistance...
Thank you in advance.
0
NONGRATA Posted messages 3 Status Membre 3
 
Thank you,
I did the same manipulation yesterday (at least I think so) without it working. I followed your advice and did a delete - paste, and now it works without any error message. However, the document generator is no longer showing and my invoice template has disappeared.
!!!
Do you have any idea?
0
Tech
 
Hi,

To access the gene doc, you need to click on the window menu and select "switch to complete mode".

It's normal that you no longer have models; the original models are located in the sav folder.

If you want to recover yours, create a new company and restore an old backup. The models being common to all folders will be retrieved in yours.

See you!
0
chooky
 
Hello,

Following the evolution of a customer's machine, I made a duplicate of the old hard drive that was starting to wear out onto the new one.

Only Ciel Gestion Commerciale v.7.10 is giving me a problem.

I get the message:

Unable to create an instance of the component FORM999.ifs Please verify that the dll of the ifs component has been properly registered... [ERROR SDK[80040154]-Class not registered


I have tried deleting the ifs from the WGC directory and pasting those from the IFSSAV subfolder, but nothing works.

And if I need to reinstall the module, I'm in trouble because it's the manager of the company who has the CD and she is currently on vacation in the mainland.
0
nanou1002
 
Hello,

I am looking for the Ciel Gestion Commerciale software version 7.10. Having read your messages, I would like to know if by any chance you are not selling your CD-ROM of the software. If so, please make me an offer as I have been searching for this version in vain. Thank you for your positive or negative response.

Nanou1002
0
Joe
 
Hello,

I experienced the same issue in July (I swear I didn't do it on purpose), I followed the same advice but this time I don’t have a folder in iffsav. This now results in me losing the color in the columns and when I want to create a quote or an order, the amounts are displayed in "frs". I also no longer have the panels in the left column.

Thank you in advance for your help.

Joe
0
Tech
 
Hello,

If you don't have the ifs sav folder, as indicated in the procedure, you need to delete the *.ifs files from the wgc directory. Then, using the installation CD-ROM, perform a custom installation by checking the 32-bit program options and predefined formats.

The ifssav folder has only appeared since version 8.

For Chooky's message, make sure the files are not read-only.

If it doesn't work, you'll need the installation CD.

See you!
0
help
 
Hello,

If you really don't have any IFS files in C/CIEL/WGC, just copy those in the IFSSAV folder and paste them into WGC.
If you don't have any in IFSSAV either, you need to perform a custom installation of the program by selecting the 32-bit program and predefined formats.
0
GALLABRA
 
Hello,

It's impossible to open Ciel commercial management, the following message appears: access denied (0x00000005)
What should I do?
Thank you for your help.
0
directeur
 
I am looking for a free copy of commercial sky for public use due to a low budget for acquiring a version that will be used for managing medications in our establishment.
0
Bébinou86
 
I use Ciel in my company and during a power outage, the computer crashed, the software closed by itself, and an error message appeared saying "please choose the database", I accidentally clicked where I shouldn't have, and now it has deleted the user account!
The login credentials no longer work!

Help meeeeee and thank you!
0
jess
 
Good evening,
last night while I was saving, my computer turned off, so I turned it back on, went to the sky, typed in my password, okay, and then a window told me that the sky encountered problems, so on this window I had 2 options: debug or close, so I tried debugging but the page cuts off, so I waited until this morning but now I have a lot of error messages saying database module problems, I don’t know what to do anymore, help me please, thanks.
0
PhoenixXx
 
And by deleting the .IFS files from WGC and putting back those from IFSSAVE, will we retrieve the data Ciels from IFSSAVE?
By data, I mean
The reason I'm asking is that my .ifs files in IFSSAVE date back to 2005... If I put back information such as invoices and others that date from 2005, it's not going to be great since I'll lose 3 financial years...
0
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