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Code 80072efe how to get Windows Update working again

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lusky16 Posted messages 630 Status Membre -  
 Toopee -
Hello,

I have a problem with Windows Update; I haven't been able to install updates for some time....

- I launch Windows Update
- I click on install updates

then maybe 5 seconds later, I get this message:

Some updates have not been installed.

Failure: 6 important updates.

Errors detected: Code 80072EFE Windows Update encountered an unknown error.

Additionally, I cannot access Windows Update sites, and I cannot create a system backup DVD.

If you need more details, feel free to ask; I'm more than happy to provide them.

Thank you in advance.

~~~ best regards

~~~ lusky16Configuration: Windows Vista / Firefox 3.6

64 answers

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Answer 41 / 64
lusky16 Posted messages 630 Status Member 30
 
yes, I have Malwarebytes ok I'll do that
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~~~ best regards

~~~ lusky16
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Answer 42 / 64
lusky16 Posted messages 630 Status Member 30
 
Always the same... the error appears about 3 seconds after I clicked on search, could it be a virus that prevents the update?
--
~~~ best regards

~~~ lusky16
0
Answer 43 / 64
ekim55 Posted messages 86390 Registration date   Status Moderator Last intervention   14 612
 
It could very well be a virus! I suggest you repost in the virus/security forum for an analysis to check for an infection. After the analysis, if there's no infection, perform a Vista repair without data loss --> http://www.vista-xp.fr/forum/topic428.html
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Human beings are at their best when things are at their worst.
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Answer 44 / 64
lusky16 Posted messages 630 Status Member 30
 
oh yes, but on the other hand, the installation CD is not provided with my PC, so this procedure would be impossible?

I'll still post in virus/security tomorrow

thank you very much for your help once again, see you next time

~~~ best regards

~~~ lusky16
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Answer 45 / 64
ekim55 Posted messages 86390 Registration date   Status Moderator Last intervention   14 612
 
What is the brand of the PC? Also, check if you have a recovery partition.
--
The human being is at their best when things are at their worst.
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Answer 46 / 64
lusky16 Posted messages 630 Status Member 30
 
This is an Acer Aspire 5920G series and unfortunately, the installation CD is not included, so I'm in a bad situation
--
~~~ best regards

~~~ lusky16
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Answer 47 / 64
lusky16 Posted messages 630 Status Member 30
 
Here is the cmd after analysis:

http://img22.imageshack.us/img22/6628/fixwu.jpg

http://img51.imageshack.us/img51/2937/dfdfdfd.jpg
~~~ kind regards

~~~ lusky16
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Answer 48 / 64
ekim55 Posted messages 86390 Registration date   Status Moderator Last intervention   14 612
 
There are damaged system files and not all of them have been repaired. Restart the PC and go back to Windows Update. If that doesn't work, try to see which updates are not installing.
--
Human beings are at their best when things are at their worst.
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Answer 49 / 64
lusky16 Posted messages 630 Status Member 30
 
yeah, but I can’t know which ones can’t be installed
--
~~~ best regards

~~~ lusky16
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Answer 50 / 64
ekim55 Posted messages 86390 Registration date   Status Moderator Last intervention   14 612
 
Click on "Get help on this error" and see what solutions are offered.
--
Human beings are at their best when things are at their worst.
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Answer 51 / 64
lusky16 Posted messages 630 Status Member 30
 
Waw ... nothing at all, lol no results, unknown error
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~~~ sincerely

~~~ lusky16
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Answer 52 / 64
ekim55 Posted messages 86390 Registration date   Status Moderator Last intervention   14 612
 
If you can't see the updates, try this --> Ctrl + Alt + Del, processes tab, select explorer.exe, click on end process, then, file, new task, type: explorer.exe and OK. Go back to Windows Update and try to check for updates.
--
Human beings are at their best when things are at their worst.
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Answer 53 / 64
lusky16 Posted messages 630 Status Member 30
 
Nothing to do, it's as if I did nothing
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Blue screen, unhappy Geek.
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Answer 54 / 64
ekim55 Posted messages 86390 Registration date   Status Moderator Last intervention   14 612
 
What was the result of the analysis of your PC on the virus/security forum?
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Human beings are at their best when things are at their worst.
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Answer 55 / 64
lusky16 Posted messages 630 Status Member 30
 
I’m sending you the post:

https://forums.commentcamarche.net/forum/affich-17067092-windows-update#5

Someone is currently looking into my problem with analysis reports

--
Blue screen, unhappy geek.
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Answer 56 / 64
ekim55 Posted messages 86390 Registration date   Status Moderator Last intervention   14 612
 
I am inexperienced in this field, but I saw that you had Spybot installed. Disable the Tea-Timer, also disable Avast and MalwareBytes, it's only temporary. Go to Windows Update and see what happens.
--
Human beings are at their best when things are at their worst.
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Answer 57 / 64
lusky16 Posted messages 630 Status Member 30
 
Ok yes, it's true that people who study analysis logs are really very good ^^

ok I will try with spybot

--
Blue screen, unhappy Geek.
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Answer 58 / 64
Bucker
 
I finally found the solution for error 80072efe after a long search...

It's something to do with rootkit files, follow these steps:

1) Download this file from the following link https://support.kaspersky.com/downloads/utils/tdsskiller.exe

2) Run it, follow the steps.

3) Restart your computer...

4) Check for updates... good luck...

Note. This will also fix the Windows Update Defender issue...

Best regards
Bucker
0
Corinne
 
Hello

could you please send the link again because the one you provided is dead... it's not enough to have been helped and leave others in the same mess as you... Thanks to you
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Corinne
 
by searching a bit, here is the link
thanks anyway

https://support.kaspersky.com/5350
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kiminellie
 
Thank you, Bucker,
even though the link was dead, by downloading the following file on Google: tdsskiller.exe it all worked!
when I had tried everything for 9 months!!!!
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Answer 59 / 64
magics01
 
Hi, just uninstall Adobe Reader 9.
There you go.
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Toopee
 
It's crazy, but it worked for me. Thank you!
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Answer 60 / 64
yves
 

Hi everyone, I'm having the same problem and I've been stressing over it for a while. I tried your Booker link but it doesn't work, could you please post it again? Thanks in advance.
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