Windows XP SP3 Update (KB955759) Solved

Question

Hello,

Since the last updates of the month (January 2009), I consistently have one update that keeps coming back, KB955759. It installs correctly, no particular error message... but once installed, it reappears in the taskbar asking me to reinstall it over and over.

For your information, my version of Windows XP is not pirated and is validated with Microsoft, no issue there. I even downloaded this update directly from Microsoft (WindowsXP-KB955759-x86-FRA.exe) but even after installing it, it keeps coming back, and I must admit I'm a bit stumped...

If you have the solution or any leads to look into, I would be grateful, thank you in advance.

Wil

Configuration: Windows XP Firefox 3.5.7

ekim55 · Accepted Answer

Reinstall --> Uninstall the update in add and remove if it is present, if not go to: C\windows, locate the file $NtUninstall KB955759 , inside, click on spuninst to uninstall it, then empty the download folder, install it manually and see how it goes.
--
The human being is at its best when things are at their worst.

ekim55 · Answer

Hello,
Go to: C\windows\software distribution\download, delete all the content in download, not the file itself, then restart and see what happens.
--
The human being is at its best when things are at their worst.

tribun · Answer

hello
if that doesn't work ( proposal ekim55 ) switch to manual update instead of automatic.

or go to add and remove programs; and at the top of the page you can see (check the box)
latest installed updates and remove the update.
--
Who loves instruction! find the knowledge that comes from reflection!

wil_sly · Answer

So I followed the first method from ekim55, indeed when I try to launch the update, it tells me that the installation failed, which is normal (there are no more files in the /Download folder). But after a while, it starts downloading the update again into that folder, and then it tells me again to install it... which I do, everything goes well, no problem, but after about 30 seconds it starts again, asking me once more to reinstall this update...

As for the uninstallation, I had already tried that too, but it doesn't change anything; when I reinstall it, it still comes back all the time.

Thanks anyway to both of you for these suggestions.

wil_sly · Answer

ok I’ll give it a try...

wil_sly · Answer

Well, same result, I have:

- uninstalled the update,
- emptied the /Download folder
- rebooted
- manually installed the update

but it keeps coming back... and the worst part is there’s no particular error message, everything installs correctly??

Well it’s true that I could disable the automatic update but I want to try other solutions first.

I’m going to grab a coffee, try to think a bit... I don't like to be stuck in front of a machine ;-)

tribun · Answer

Restart your PC after installation to save your settings. -- Who loves learning! Find the knowledge that comes from reflection!

wil_sly · Answer

Always the same, this time I did:

- stopped the automatic update service (changed the startup type to "Disabled")
- uninstalled the update
- emptied the /Download folder
- manually installed the update
- reboot

So far, so good, but now I have a normal Windows alert telling me that automatic updates are disabled. I then re-enable the service and bam, it starts again...

I really think it must be a problem related to the Windows automatic update service, but I don't know where to look, actually...

Thanks anyway for your suggestions.

wil_sly · Answer

Eureka!

After extensive research on various forums, I finally found what I was looking for. I found a small free utility called "Dial-a-fix" that fixed everything for me, which can be found here:

https://dial-a-fix.fr.softonic.com/

So in this software, after trying the "Fix Windows Update" unsuccessfully and the "Flush SoftwareDistribution" with no results, I found in the "Tools" section a "Reinstall Automatic Updates service" that did this for me:

"rundll32.exe setupapi.dll,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\au.inf"

It then asked me to restart and upon returning, my automatic update problems were resolved.

I hope this can help others and thank you for your help.

See you, Wil

Datune · Answer

I need your knowledge, Ekim. -- I dream that Marcus Mosiah Garvey...

ekim55 · Answer

We don't know everything and we don't always succeed. I knew a little, but I'm learning by testing on my 3 PCs, but especially -->I've learned a lot on this site by reading the forums, there are members on this site who are very skilled, check the forums and you'll see for yourself.
--
Human beings are at their best when things are at their worst.

Datune · Answer

Hello,
If I took the liberty of bothering you, it's because I saw you discussing the topic in a thread.
In the Internet section - Page 3 - Pseudo moéa. The subject: Firefox 3.5.7 and Google bar.
It would be kind of you to see if you can execute it.
A big thank you to you...
--
I dream that Marcus Mosiah Garvey...

wil_sly · Answer

Well apparently it was a false alarm... after some time, the request to install this update again comes back again!!  I'm stuck now, thanks for any suggestions!

ekim55 · Answer

Try again to install it manually --> http://www.microsoft.com/downloadS/details.aspx?familyid=01AD786B-0187-4EC4-9DA9-E215365807EF&displaylang=en
--
Human beings are at their best when things are at their worst.

wil_sly · Answer

Yes, I tried again but without success; it installs correctly, but after a few moments, the yellow icon for available updates keeps coming back.

ekim55 · Answer

Go to Start, Run, type: net stop wuauserv and hit enter. type: ren %windir%\SoftwareDistribution SoftDist.old and hit enter. type: net start wuauserv and hit enter. type: exit and hit enter. Return to Windows Update and see what happens. -- The human being is at its best when things are at their worst.

wil_sly · Answer

I didn't dare to do it, I was afraid he wouldn't find his little ones anymore with the updates, but listen, I just tried it and for the past 2 hours, no news from my friend the yellow bubble ;-)

I'll keep an eye on it but in the meantime, thanks for your tip and have a good end of the weekend.

Wil

jules1 · Answer

It is likely that you have Spybot Search & Destroy.
At my place, it's the TeaTimer of the SSD resident that, as you can see below (excerpt from the SSD LOG), automatically denies it. We can see that at the initial update, the process is "allowed".
Having probably failed (this update may have a bug), my Windows XP SP3 retries it periodically, but TeaTimer/SSD resident quietly rejects it (=without message) several times a day until today.
Therefore, it is normal that, not being installed, W proposes this update continuously.
In my opinion, it is necessary to manually allow KB955759 as an exception in SSD/TT.
Be careful if this same name had been that of a real malicious process.
I haven't tried it yet.

(This may have nothing to do with it, but my updates this week for FlashPlayer and SSD also crashed)

12/01/2010 22:10:11 Allowed (based on user decision) value "KB955759" (new data: "rundll32.exe apphelp.dll,ShimFlushCache") added in System Startup global entry!
12/01/2010 22:27:31 Denied (based on user decision) value "KB955759" (new data: "") removed in System Startup global entry!
12/01/2010 23:39:53 Denied (based on user blacklist) value "KB955759" (new data: "") removed in System Startup global entry!
13/01/2010 09:36:27 Denied (based on user blacklist) value "KB955759" (new data: "") removed in System Startup global entry!
14/01/2010 09:00:43 Denied (based on user blacklist) value "KB955759" (new data: "") removed in System Startup global entry!

wil_sly · Answer

Hi Jules,

No, I don't have SpyBot installed, but it could indeed have come from there. I had already looked for something similar using my Comodo firewall (Defense+) but didn't find anything either.
Thanks anyway for the suggestion.

See you!

jules1 · Answer

Normally this file is already saved on your computer in C:\windows, (you can start the search with the hidden folders and system files option, open it and double-click, no risk). I checked my KB955759.log (installation log), in C:\windows, you can read yours too It reports a failure  "... failed to enable....error Ox2 .."  which I identified by manually restarting update.exe in C:\windows\KB955759\update\: the files update.ver and update.inf are not what was expected. It’s a bug in the patch, and renaming the two updatexx.inf files to update.inf doesn’t change anything. Since this update didn’t take place, KB.. restarts only once at each computer startup. see the last line:  74.078: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1, ForceRestart = 0  For everyone it’s "silent", except for those with a dialog box to monitor the registry. Most people won’t notice, except for a longer boot time, and neither will Microsoft since this KB folder is on your computer so the site won’t offer it again. According to the inf and log of this KB, it also relates to time zones, particularly those of European overseas territories. On the other hand, I will reload the update that I found unnecessary, from 2009, there might not have been only that, and besides we’re only a few! who have found this bug.

wil_sly · Answer

So yes, I had already looked at this file on my side but I don't have the same parameters at all. For me, for example, I didn't need to reboot for this update.  Well, anyway, the fact of completely recreating the "download" folder for updates has, "for now", resolved my issue. I continue to monitor the phenomenon and I won't hesitate to reach out to you again if needed.  Thank you again for everything.  Wil

jules1 · Answer

It's not you who restarts, it's the computer that has the order at startup (1), (1) time good or not and then the order (1) to no longer do it, and whether it works or not to not ask for a restart (0). I checked on the other computers in the house that all the XP ones failed without saying anything in this update KB95575 - but it's written in its .log - everyone who has a netbook can verify it. I just don't know if all XP restart the missing file at every startup (it's not in the log file when it couldn't start, however it's recorded in the registry monitoring software, at least with Resident from Spybot). If your monitoring bothers you with this at every startup, "refuse and remember" or "disable" or even "kill" the process so that your computer doesn't wake it up anymore, or add it to exceptions (but don't uninstall it because that would also remove the possibly successful part of this update). Nothing serious, Windows works fine without updates, but less securely.

wil_sly · Answer

Yes, yes, I understood well when I said that I don't need a reboot, it's because my parameter in my log file is set to "0" and not to "1" like yours (RebootNecessary = 0). Here’s what I have on my side:  "RebootNecessary = 0, WizardInput = 1, DontReboot = 1, ForceRestart = 0"  Anyway, I'm reopening (for the second time) this issue because this morning when I woke up, the update request came back once again. This thing is crazy!!  Here’s what I retrieved this morning from my "C:\WINDOWS\SoftwareDistribution\ReportingEvents.log"  "{11FFB1A0-B87B-46A8-8077-D45844305770} 2010-02-01 07:23:30:187+0100 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024a005 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024a005. {0677D039-8644-421C-9553-4F6A671203B5} 2010-02-01 07:25:03:468+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 1 updates. {7C76C7B3-B8BC-45A2-8D90-FB9E6B111206} 2010-02-01 07:25:42:671+0100 1 162 101 {6ACD6BCB-A59F-4926-A76E-D07E0C1ECA73} 100 0 AutomaticUpdates Success Content Download Download succeeded."  So it detected this morning that I had to install this update once again and only this one, and I admit I don't understand why??

ekim55 · Answer

Download this utility that will take care of re-registering all the files necessary for Windows Update to function properly --> http://www.thewindowsclub.com/downloads/Fix%20WU.zip, unzip it, then click on fix windows update, afterwards a window will pop up informing you that it was successful, then go back to Windows Update and see what happens. -- The human being is at its best when things are at their worst.

wil_sly · Answer

It only works on Vista and W7 apparently, not for XP, it crashes on me.  Thanks anyway for your link.

ekim55 · Answer

Go to the services, check that the cryptography service is started and set to automatic and that the intelligent transfer service is stopped and set to manual. After that, go to: C\windows, rename SoftwareDistribution to --> SoftwareDistribution.old, then download --> http://forum.generation-nt.com/attachments/faq-logiciels/reinitialiser-reparer-windows-update-xp-47d1184320635-repupdat.zip, place it in your documents and unzip it. Double-click on the executable, it will take care of re-registering all the necessary files for the proper functioning of windows update, do not stop it. After that, restart and go back to windows update. -- Human beings are at their best when things are at their worst.

wil_sly · Answer

Hello ekim,  By the way, thanks for your help ;-)  So, here's what I had and what I did: - the cryptography service was running but in Manual, so I switched it to Auto, - the background intelligent transfer service was Started and in Manual, so I Stopped it, - I also stopped the auto update service (to be able to rename the SoftwareDistribution folder), - I then renamed the SoftwareDistribution folder, - I downloaded and executed the batch for re-registering the various files and then I restarted.  Now:  - the cryptography service is up and running and in auto, - the background intelligent transfer service is started and in Manual, - the auto update service is started and in auto,  On the positive side, I don't see any yellow exclamation marks on the horizon... but I'll be cautious this time ;-) I even shut down the PC to see if the behavior changed, apparently not, still no updates in sight. So I will wait at least 24/48 hours and keep you updated.  Thanks again for your insights ;-) Wil

wil_sly · Answer

Normally, you need to stop your automatic Windows Update service if you know how to do it; otherwise, type this in the command prompt:   net stop wuauserv   it's stated above...

wil_sly · Answer

Well, after a few days, the update keeps coming back, nothing to do...  I’ve scoured forums, blogs, and other sites but to no avail; if you (Ekim) have any other leads, I’m all ears.  Wil

ekim55 · Answer

It's starting again! Go to this link --> http://www.microsoft.com/downloadS/details.aspx?familyid=01AD786B-0187-4EC4-9DA9-E215365807EF&displaylang=en, check at the bottom of the page if these updates are installed, if not, install them, restart the PC and see what happens. Also, is SP3 installed?  1. Security update for Windows XP (KB972270)  2. Security update for Windows XP (KB973904)  3. Security update for Windows XP (KB974392)  4. Update for Windows XP (KB973687)  5. Update for Windows XP (KB976098) -- Human beings are at their best when things are at their worst.

wil_sly · Answer

Ok, I’ll take a look at that, but otherwise, yes, SP3 is installed (version title of the message).

wil_sly · Answer

So yes, they were already there but just to be sure, I downloaded and installed them again but unfortunately nothing has changed...

vinche · Answer

Same here! It makes us feel less alone! I'm following your discussions while searching on my side. I haven't found any answers, but it seems that many of us are in the same boat.

ekim55 · Answer

Go to: C\windows\software distribution\download, delete everything in download again, then uninstall the update KB955759, restart the PC, run CCleaner for a good cleanup in Windows, applications, and registry, go back to the Windows Update site, let the updates reinstall, then restart and see if the notification no longer appears in the systray. -- The human being is at its best when things are at their worst.

wil_sly · Answer

Well, I tried but not with great success either.  I even did some cleanup with Glary Utility, if you know it, which is just as complete if not more than CCleaner. It especially has the advantage of being available in a portable version, which you can easily carry on a USB stick, convenient when you need to tidy up here and there... end of parenthesis ;-)  https://www.glarysoft.com/glary-utilities/

ekim55 · Answer

Return to: C\windows, delete the folders software distribution and software distribution.old, uninstall the update KB955759, restart and try again. -- The human being is at their best when things are at their worst.

wil_sly · Answer

Always the same, sorry, this update keeps coming back...  Could a little Log Hijack help?? I've already looked at it without finding anything, but I'm open to any help...

ekim55 · Answer

I can’t see anymore --> Scan with MalwareBytes, after installation update it, then in search run a full scan and if positive, delete the detection. -- The human being is at its best when things are at their worst.

vincent sermonne · Answer

(ex vinch)  Same thing, nothing changes!! Thanks ekim for all your efforts! It’s strange that a Windows patch has not been released because the problem is not isolated.

wil_sly · Answer

Well then, I launched MalwareBytes and here’s what I got:  Malwarebytes' Anti-Malware 1.44 Database version: 3732 Windows 5.1.2600 Service Pack 3 Internet Explorer 8.0.6001.18702  02/13/2010 18:56:08 mbam-log-2010-02-13 (18-56-08).txt  Scan type: Full scan (C:\|D:\|F:\|) Items scanned: 334348 Time elapsed: 1 hour(s), 31 minute(s), 54 second(s)  Infected memory process(es): 0 Infected memory module(s): 0 Infected Registry key(s): 1 Infected Registry value(s): 1 Infected Registry data element(s): 1 Infected folder(s): 0 Infected file(s): 7  Infected memory process(es): (No harmful items detected)  Infected memory module(s): (No harmful items detected)  Infected Registry key(s): HKEY_CURRENT_USER\SOFTWARE\fcn (Rogue.Residue) -> Quarantined and deleted successfully.  Infected Registry value(s): HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\forceclassiccontrolpanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.  Infected Registry data element(s): HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSMHelp (Hijack.Help) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.  Infected folder(s): (No harmful items detected)  The infected files were on other disks not related to our issue, files we shouldn't really be using but they are quite handy when you want to run software, anyway...  I did the whole process again (stop service, delete folder, uninstall update, and finally reboot) then I went back to Windows Update for an update. Everything went well and for now (I’m going to slaughter a chicken, light a candle, knock on wood, etc.) it hasn’t come back.  I will therefore wait the standard 24/48 hours and keep you updated... thanks anyway for this little software.  Wil

wil_sly · Answer

Well, I believed it nonetheless... until 10:38 this morning, pfff... what a pain this thing is.  My computer started at 9 AM (yes, I know it's early for a Sunday on Valentine's Day) and there, nothing happened, I thought hallelujah but no, actually.  I’ll keep this post open, maybe others will have other leads or who knows, THE solution finally, thanks for everything Ekim.  See you, Wil

mohamed53 · Answer

Hi buddy, I have the same problem as you, mine is worse. He tells me that this update cannot be removed. Let me know if you have any news, thanks and have a good day.

wil_sly · Answer

Hey no, not yet, I had a break the other day when the latest Windows updates (March 2010) came out: I no longer had the yellow bubble indicating that I had updates, but I still had it when I shut down my PC.  And now it has gone back to how it was before, I have my girlfriend the yellow bubble every day.  Apparently on some forums I have browsed in English, some think it is also a way to bring to light pirated versions of Windows XP. Personally, mine is genuine so I haven't found any other solutions for now.  See you later, Wil

wil_sly · Answer

A lead to explore, you never know... I'll check my software installations close to this update.  Thanks for the tip.  Best regards Wil

wil_sly · Answer

Well, I decided to let it go; if someday someone has an explanation, I'm still interested.  For now, I unchecked the update and confirmed that I didn't want that particular update anymore; the others keep arriving normally, and everything is going very well.

rainure@064 · Answer

Look at Claire's post, she solved it, and check the provided links.

Windows XP SP3 Update (KB955759)

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