Save your silent video tapes

Hello, I have exactly the same problem as you! If you found the solution, could you please share it?

I had exactly the same problem and I have the solution that costs practically nothing. If you also have video signal but no audio because the software does not give you the "USB AUDIO" in the dropdown list of available ports...

In this list, you should theoretically see your sound card? If not, my solution doesn't apply to you, sorry.

So, do you see your sound card?

Get a ¼ jack with two RCA plugs that can be found for less than $5. Disconnect the two audio cables (red & white) from the converter provided with the problematic software.

Do not disconnect the converter from the USB port because the video signal will still go through there, afterwards.

Join these two cables to the ¼ jack wire and plug this jack into an access port on your sound card (like mic or headphones). Under Vista, then go to audio settings and configure the port in question under "line input" and activate it. To simplify access later, you can set it as "default".

Then open the super software (the problematic one) and this time you should see your new "line" input in the dropdown list, choose it. And Bingo!

Well, it sounds complicated like that but it's actually very simple, you'll see.

And to think they say in 3 steps on the box... The problem is still active, but this method will allow you to capture despite this huge software bug.

Have fun!

I would like you to let me know if you succeeded with this method...

Thank you

Bruno
Lac des Écorces (Quebec)

Hello,
You surely have the same issue as USB vinyl players users, like ITT Ion.
The problem can be resolved by going through:
"Adjust Audio Properties" then
"Sound and Audio Devices Properties".
In the audio tab, make the right choice.
Happy recording.

Hello,

Same problem, I'm saving the image but not the sound, on a laptop with Windows XP

Has anyone found a solution?

Thank you

Hello everyone,

First, I apologize for bringing this thread back up, but despite having "done" everything that has been very well said above, I'm still having the same issue with "Save your video tapes":
The software was working very well until last week after receiving the message "updates...". I downloaded them and restarted the PC as indicated. And since that day, I have neither sound nor image from the VCR, yet the PC does display "your hardware is ready to use" when I plug in the USB 2861 Device.
I have uninstalled and reinstalled the software at least 4 times because each time I get the same message "updates...".
I uninstalled and reinstalled the USB 2861 Device as suggested above.
I sent a message to the technical support of MicroApplication, but I never received a response.

So if a kind soul happens to pass by, thank you in advance if they could guide me.

Best regards.

Hello Skan,

I also bought this Micro Application software, version 3 compatible with w8, on March 15, 2013. I have the same problem: I have the video and sound on the computer, but as soon as I press the red "record" button, playback stops and nothing happens.

Don't expect any help from Micro Application's customer service: this problem is recurring and customer service does not respond to any emails. Response within 72 hours... you can imagine.

Do like me, when you have wasted a lot of time trying everything, change suppliers and too bad for your 60 euros; they won’t be lost for everyone.

Best regards,
Raymond

Hello everyone, I just bought and installed this software "save your tapes" as well, the picture and sound of the personal movie on the VHS tape is impeccable when played on the software, but once I click on RECORD, the image freezes or there is no image. What should I do? Thanks (with W7-32mb)