I can’t burn DVD-RW anymore

pochettino Posted messages 7 Status Member -  
aloes Posted messages 6338 Status Member -
Hello,

I’m new to the forum and I’m contacting you because I’m currently in trouble: I can’t burn DVD-RWs at all anymore. I’m using Windows XP, but I can still burn CD-Rs. Every time I insert a DVD-RW, either my drive says there is no disc to insert, or the burning doesn’t complete and it reports an error. I don’t understand at all because everything was working fine before.

PS: I should tell you that I’m not a computer expert.

Thanks for your help

Configuration: Windows XP Internet Explorer 7.0

9 answers

  1. aloes Posted messages 6338 Status Member 790
     
    Hello,

    You have Internet Explorer 7, you should already update your PC?
    Also check the other programs: Adobe Reader, Flash Player, Java, your antivirus.

    aloes
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    1. pochettino
       
      thank you

      adobe reader 9 is up to date, java too
      flash player I don’t have on my computer
      do you think it’s Internet Explorer that blocks my dvd-rw drives since it worked before
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  2. aloes Posted messages 6338 Status Member 790
     
    Any obsolete program can cause problems, especially browsers that have frequent vulnerabilities, as well as Java and Adobe Flash Player. So you’ve kept Internet Explorer updated; that’s important, we’re on version 8 since March already! To manage updates, you have a very handy software, Secunia PSI, here https://www.commentcamarche.net/telecharger/securite/19879-secunia-personal-software-inspector/
    This will allow you to perform updates very easily.

    Then for your burning issue, it can have various causes; your drive may simply not support this type of DVD-RW, it happens. In that case you should try with another brand (or another type) of DVD.

    What software do you burn with?

    aloes
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    1. pochettino
       
      I burn with Sonic Shared since the beginning I even tried with Nero

      the DVD-RW disks I used before when everything worked fine don’t work anymore either

      I don’t know what to do anymore

      thanks for your help

      in your opinion, should I install Internet Explorer 8
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  3. aloes Posted messages 6338 Status Member 790
     
    But I’m going to explain to you and it’s clearly stated in the description when you download Secunia, it’s important to update the programs on a PC and especially the browsers which have significant vulnerabilities, just like Java and Adobe Flash Player. Updating a PC is the first priority!
    For Java and Adobe Flash Player, don’t forget to uninstall the old versions first.

    Then, you have SONIC + Nero on your PC, that could cause a conflict. Which of the two software is a purchased version?

    aloes
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  4. pochettino Posted messages 7 Status Member
     
    no I only have sonic installed on my PC
    I had just tried nero but since it didn’t work I uninstalled it

    on the other hand I can’t update java it tells me impossible to decompress the core files
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  5. aloes Posted messages 6338 Status Member 790
     
    Are you sure you uninstalled Nero correctly?
    To uninstall Nero:
    https://support.nero.com/en/support/home#n12pla::Support%20Tools:#tab4

    For Java, I found this message from Eric, this solution should work:

    The problem is super simple, during the installation (of Java) you “check” at the bottom left 'set a new location' otherwise the CORE files will be decompressed into their own folder (impossible because already present) you must have a JR6 file, inside it you add create a new folder or file as you wish, you rename it or not, it will be named by default "new folder" you click OK and you launch or relaunch your installation, and there you go, the installation is perfectly accomplished, continue on the Java verification page, and you will see “Java has been successfully installed” phew

    Tell me how it goes.

    aloes
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    1. pochettino
       
      A big thank you for Java, the update is done When I run the test with Securia everything is up to date I performed a complete uninstall of Nero but regarding DVD-RW burning it still doesn’t work the thing I don’t understand is when I insert a DVD I right-click Properties the graph tells me the disk is fully used but the octets show 0 bytes weird ??
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  6. aloes Posted messages 6338 Status Member 790
     
    Download CDBurnerXP and try burning with this software to see: CdBurnerXP

    You choose "Data Disc" = Data disc, unless it’s an image, you set to a low speed.

    Don’t forget to finalize the disc.

    aloes
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    1. pochettino
       
      I just tried it and it doesn't work

      I get the following message: an error occurred during disc burning. The disc may be unusable. These errors generally occur when the inserted media is not compatible with the burner or is of poor quality.
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  7. aloes Posted messages 6338 Status Member 790
     
    So that comes from support. DVD-RWs are generally less compatible. You can still try with another brand or another type of DVDRW. But apparently it works correctly with the other DVD-R media, so you should stick to that type of media, unless you change the burner. Note that on the players, DVD-RWs (and even more so +RW) are not always accepted either.

    aloes
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    1. pochettino
       
      the thing I don’t understand is that it was working fine before
      isn’t it a Windows Update update that would do that?
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  8. aloes Posted messages 6338 Status Member 790
     
    You didn't install codec packs on your PC?
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    1. pochettino
       
      how can I know that
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