Faulty panel on Philips PFL8404 LCD TV

Hello, I agree with Bernorenard, you really have no luck!

I know that when I have a client with an issue with a Philips TV, repairs are done within 2 to a maximum of 3 weeks if the TV is sent to their workshop and 4 to 5 days if the repair is at the client's home.

If the TV breaks down 3 times within the two-year warranty, Philips replaces the TV. This happened to me for two clients. So I don't understand why this hasn't been done.

As for the long duration of the repairs, in my opinion, it comes from your seller who did not do what was necessary on "D-Day" to trigger the repair because very often it takes 4 to 5 days.

See you!

In LCD, Sony or Sharp and LG have made great progress, and the customer service of these brands responds easily.
Your Philips, what size was it, 40", 42"...?
If you are a film buff, get a Panasonic Plasma, the V10 series.

Hello, I'm sorry but I disagree with what Stewartia says.
I have been a Philips reseller for 30 years and have had very few issues with this brand.
Compared to SAMSUNG and LG, where there are many problems!
I won't even mention Sharp; it's disposable.

I'm not here to say that the best brand is Philips, but that's where I encounter the least problems in terms of breakdowns and parts delivery, and even regarding prices.

One thing to consider is that Panasonic indeed produces very good TVs, but sorry, not in plasma (for example, with screen issues after 2 years....) and now everyone knows that plasma is over. Philips and Sony stopped producing plasma 2 years ago for a reason.

After Samsung will also stop plasma, Pioneer went under because of plasma. In short, let people buy plasma, as we say among repairers, plasma keeps us busy.

If I had to advise, I would say stick with Philips because it's very good equipment and the products are very reliable, or go for Sony.

But as a professional, I know something about this; after all, this remains my opinion and my advice.

Hello (Disagreement and here's why)
Dear Stewartia, a manufacturer X, Y or Z does not deliberately make junk, except for a certain Korean who buys his components at a bargain from the Chinese (capacitors). Plasma panels are not mass-produced and are carefully inspected.
To say that PANA breaks down after two years (BIDUL) is to be mistaken about the "country"; I have a Viera that is five years old and is still in great shape, just as it was on the first day (there are five of different ages around me). A plasma panel can have a defect; Philips has never denied its warranty—remember, Mr. Retailer of the 28PX6322 and the "bad series of cathode ray tubes" that didn't have a long life.
If Philips' expertise (not the retailer's) grants its warranty, the panel will be replaced without problems; a micro-crack may reveal itself over time with the temperature variations of the panel during operation. Finally, if Philips abandons plasma, it's their right; not manufacturing their panels, they prefer to make money by promoting LCD, which is much cheaper to produce and offers a higher profit margin, and in the face of Korean competition, the stakes are high. Plasma has an uncertain future because it is too costly to manufacture. The progress of LCD and then LED seriously cuts into the market. In the next decade, there will be other technologies; they are already in the research and development departments. The whole thing in our market economy is to "manufacture" at very low costs without bothering about the rest. Too bad for quality.
I respect "bidul's" opinion regarding his favorite brand; I just point out his information about the faulty panel on Panasonic, which is the exception that confirms the rule. I confirm the poor durability of Samsung and the shameful components for the class of products sold. I only regret that the entry-level plasma Philips when prices started to drop a bit were equipped with horrible sound, but that had already happened with the cathode ray tubes of the 28PX series, so bad luck for the buyers of that series! Shall we say that history is an eternal recurrence?
I send my best wishes to everyone and, very fraternally, to our D.O Philips
(from 1967 to 1980 in Philips-Radiola-Schneider service) it's a long way back, but I have kept good memories; it was a good school!
Cheers

I was nevertheless advised to choose this brand for its quality, so perhaps opinions differ based on personal experience?

I'm not talking about Panasonic, I'm talking about Philips' relocation, equipment designed in India and manufactured at low cost in China.
Just look at the "surge" in Blu-Ray players, the series 5 LCDs, and the Dual-S and Cube decoders, and outside of TVs, the 25% return rate for Sagem and the real junk: Strong.

Hello dear friends (Following post 7 after reflection)
Stewartia, when you say that Philips makes junk, I reacted a bit (post 6 from 27/01). I worked for the Philips Radiola Schneider group, was trained by them from 1967 to 1980, and it was serious business. Customer satisfaction was a priority, along with understanding the "design flaws" and manufacturing chains through effective warranty application. A recent example is the 16/9 cathode ray tubes from the 28Pw series, which failed in large numbers after two years. Once the warranty had expired, Philips acknowledged this weakness and contributed to the costs. Here, for our friend Cgermain, the case seems obvious where the panel took a "hit" somewhere, and after two months, the retailer can and should make a commercial gesture with, of course, Philips' support. This television should be assessed by Philips because if it is a defect, it will certainly reoccur in numbers and elsewhere. Philips has always taken its responsibilities; I can vouch for that.
Our friend and former colleague Bidul also points out a few mistakes in my opinion: Philips and others are abandoning plasma, so be it; that’s their choice. Plasma is expensive to manufacture and Philips does not produce panels, which significantly increases production costs. Since LCD technology has made a lot of progress and production costs have seriously decreased, why not make even more money? The image quality may not be there, but for gaming and watching TV, which stutters everywhere, that’s not a problem, it works too!
Finally, please do not attack Panasonic, thank you! I have five of different ages around me (between 6 months and five years old), none have had any failures, and there’s no epidemic of faulty panels like there is with the Koreans.
Alright, I’ll stop my rant, goodbye and have a nice day.

I have never talked about Panasonic, which for me remains the best in Plasma. As a secondary option, I took an LCD from this brand: https://www.lcd-compare.com/televiseur-PANTXL32U10E-PANASONIC-TX-L32U10.htm#avis-PANTXL32U10E for 425 euros delivered by boulanger.fr (too bad they don’t sell it anymore). Once the image (set to "warm" first) and the sound were adjusted and all the so-called image correction features were turned off, it is excellent.
Inexpensive, easy to adjust, low power consumption. And with a power button, the "Luxury".

Hello
I am glad to know that you are satisfied with your equipment, it really makes me happy and it is an example for everyone.
Cheers and have a good day

The warranty is two years, plus beyond a week it is extended by the duration of immobilization; finally, they can apply a discount on the original price, the wear and tear rate, and issue you a credit note or exchange it for an equivalent or superior model. If necessary, contact the DGCCRF in your region; you can send your letters along with the repair receipts as attachments, as well as emails, very effective.
Buy Sony or Panasonic.

Hello
Having worked there (customer service), I know that Philips can have what is called a "commercial gesture," which is not the case with some Koreans. So get your pens ready and write a nice letter with supporting documents to Philips consumer service. Good luck; perseverance always pays off, and you really were unfortunate because your case is rare!
Cheers

Hello
I completely agree with Stewartia Pana, there’s nothing better; my Viera 107 is five years old and hasn’t faded one bit. Long may it last!
Our friend from Bordeaux was taken aback when he opened a Philips flat screen. It’s not just Philips that outsources while putting its name on products made in the Far East.
Thomson, in its time (mine, in after-sales), used to import complete TVs for which there were already no spare parts, and let me tell you about the classic failure of those chassis: the tuner would be so noisy that the TV had to work with an amplifier; it’s ridiculous, but the pill was swallowed. Elsewhere, some car brands don’t they sell first models that are Asian cars that are in every way similar to the "French" models, isn’t that right, Peugeot and Citroën?
I return to my flat screen TV and sadly note that the retail price of most flat screens remains way too high, especially for "throwaway" ones, as my colleague Bidul would say on this same forum. Finally, I repeat that whatever happens, Philips’ customer service (emphasizing this point) must provide "satisfaction" to its customers; it’s a duty that Philips has always respected until now, and I am a witness to that. Cheers to all!

Hello
I speak about the past; it’s not the first time Philips has dealt with Asian garbage. Hitachi also entered Phillips televisions. Dreux was long threatened and only survived due to the maintenance of the SECAM system, which somewhat protected France. I knew Bruges in Belgium with the MBLE subsidiary that flooded supermarkets with the KM2 (multi-standard PAL/SECAM used in border areas). By doing this, they doubled Philips France, which saw one after another its official distributors close up shop or join purchasing groups (like Gitem, for example) to survive. But that's in the past. Today, globalization, and especially a common television standard (DTT), is changing and intensifying competition in Europe. The big brands will all disappear; in the meantime, they survive by signing a subcontract with a Chinese offshoot. Philips was used to acknowledging its technical errors and took pride in satisfying customers. Soon, this politeness policy will no longer be applicable due to the sheer waste. Look at Samsung with their failure rates (it’s a real disaster) and they keep pretending nothing is wrong, leaving customers who trusted them to fend for themselves in front of disappointed and overwhelmed customer service.
Long live globalization!
Have a nice day anyway.

For a few years now, Philips has been making "crap" and continues to "ride" on its former good reputation, whether it's in satellite, Blu-Ray players, TVs, or other DVB-T receivers, it's expensive, and it's worthless. For the price, it's better to get a Panasonic Plasma or a Sony LCD.
When you see a Philips 32" series 5 in HDTV1080p consuming 160 watts, you dream! If you also have "Canal" equipment (still Philips), then there's no need to heat the room.
Sagem, Philips, the same battle!

Yes, you're right, nothing beats an LED light with lower consumption, more expensive, everything has a cost, and of better quality.

Exactly, if we take a 32" LG LED, the consumption is 130 watts, compared to a Toshiba LCD, which uses 93 watts, and the same for a 40" Sony compared to a Samsung LED. It's the design of the device that makes the difference; if it has a good image processing system, it will require fewer "corrections."

Hello,
I want to inform you that following my broken screen issues after 2 months of use, Philips customer service finally sent me a new TV screen as a replacement for the defective one. I say well done and thank you to Philips, who lived up to its reputation.

Thank you all for your comments and your help. In the end, Philips' customer service agreed to replace my defective model.
Thank you to all of you and a big thank you to Philips, which is a brand you can rely on.

Hello
former Philips employee, I am happy for you about this initiative which has always been one of great respect for its customers, although the panels are often imported and the televisions are subcontracted in Asia, Philips has honored its "satisfaction guarantee" contract
cheers