Problem with Ovi store

suchi77 -
viber - 10 Feb 2015 at 22:32

Hello,
I have a Nokia 5800 Express Music and I tried to download apps from Ovi Store but I can't connect from my phone. I created an Ovi Store account from my PC and I can log in, but not on my phone. I don't know if others have the same problem as me, when I enter my username and password it loads and then takes me back to the page where I have to input my username and password again with empty fields. I'm not sure if my explanations are clear, I must admit I'm not very tech-savvy!! I hope someone can help me.
See you soon, Léa

Configuration: Windows XP Opera 9.64

19 answers

Answer 1 / 19

Best answer
The best answer is the one that has been validated by our teams.
Momo

Good evening Léa,

I just read your message, and I can tell you that you are not alone; I have exactly the same problem, and I still can't download applications on my 5800XpressMusic.

I hope you have found a solution, and I would love for you to let me know.

Thank you in advance.

Momo
4
1. Momo
  
  Good evening Léa,
  
  I just found the solution ;o)
  
  You need to disable the Proxy on your mobile, the method to follow is as follows:
  
  Menu => Settings => Connectivity => Destinations => Internet => Orange world
  
  When you are in Orange world, click on Options (at the bottom left) and select Advanced settings, then go to:
  * Proxy server address: remove the series of numbers (leave it blank)
  * Proxy port number: remove the series of numbers
  
  And then, reconnect to Ovi and you will be able to download your applications.
  
  Goodbye.
  
  0
2. Tita > Momo
  
  Hello,
  I have the same issue with the applications, I did what Momo explained but I still get a message that says (sign in failed. Check your user name and password) and I don't know how to be able to download the applications.
  Thank you in advance
  
  0
Answer 2 / 19
gouzigouzis

Hello, I removed the proxy and managed to install a single application. When I try to re-download something, the download goes all the way but it says "installation failed" every time. Please help me, I don't know what to do anymore :'(
2
Answer 3 / 19
elhosary75

Why is the Ovi Store not available for my Nokia N900 phone? My number is [phone number removed] CCM Moderation
1
Answer 4 / 19
orel

hi
obviously I have the same problem as suchi but even with your method momo it didn't work for me..?
0
1. Momo
  
  Good evening Orel,
  
  I assure you that since I disabled the proxy, I am able to download applications perfectly on the 5800 XpressMusic.
  
  I also received a response from Nokia support (store.support@nokia.com) to resolve this issue, I am forwarding this response to you:
  
  *******************************************************************************
  Thank you for contacting NOKIA CARE Customer Service.
  
  I am sorry to hear about the inconveniences you are experiencing while signing in to OVI Store using the Nokia 5800 XpressMusic mobile.
  
  I inform you that being continuously redirected to the login page is due to using an inappropriate access point.
  
  -------------------------- FOR ORANGE --------------------------
  
  With the Orange operator, you need to change the access point "Orange World" by disabling the proxy settings.
  To disable this proxy and access the Nokia Ovi Store service, just go to:
  - " Menu > Settings > Connectivity > Destination > Internet > Orange World > (Options) > Edit "
  - select "Options > Advanced settings"
  - choose "None" for "Proxy server address"
  - choose "0" for "Proxy port number"
  
  -------------------------- FOR SFR --------------------------
  
  With the SFR operator, you need to use the WAPSFR access point available with the SFR Illimythics subscription.
  
  -------------------------- FOR BOUYGUES TELECOM --------------------------
  
  With the Bouygues Telecom operator, you need to use the Bouygtel Web/Mail Internet access point.
  I invite you to follow, either from the Ovi Store application installed on your mobile, or from the website, the following identification steps. These have been tested and are therefore functional.
  
  1) From the application installed on your phone:
  - Menu
  - Applications
  - Store (Ovi Store)
  - Choose an Internet or WLAN access point (not WAP like Vodafone Live! or Orange World with proxy enabled)
  - Options
  - Account > Sign in / register
  - Enter your username in the "Username" box and your password in the "password" box. Then click the "Sign in" button.
  - A message will inform you that you are now signed in to Ovi Store.
  - Select an application of your choice (for example, "Facebook for Nokia" which is a free application)
  - The application page opens and you can either download the application on your phone "Download", or send it to a friend "Send to a friend". Click "Download".
  - The download progress bar will appear and after a few seconds the download will start.
  - Once the download is complete, the installation will be automatically installed on your phone and the message "Installing" will appear above the green bar indicating that the download has finished. Wait and do not leave the page.
  - You may be asked to choose the memory to use for installing the application. By default, I recommend using the memory card to avoid overloading the phone's internal memory.
  - Once the installation is complete, the message above the download bar changes to "Installed" informing you that the installation was successful.
  - Exit Ovi Store and enjoy your new application.
  
  2) From the website, on your computer:
  - Go to https://store.ovi.com/
  - At the top right of the page, "Sign in" is written. Click on it to sign in.
  - Enter your username in the "Username" box and your password in the "password" box. Then click the "Sign in" button.
  - Verify that you are correctly signed in. The message "Hi < your username > " should now appear at the top right
  - Select an application of your choice (for example, "Facebook for Nokia" which is a free application)
  - The application page opens and you can either send the application to your phone "Send to mobile", or send it to a friend "Send to a friend". Click "Download".
  - Choose to send it to your phone by clicking "Send to mobile".
  - A box will appear informing you that a message will be sent to your Nokia phone to allow you to install the application. You can also take this opportunity to change your phone number before sending. Click "Send" to send the message to your phone.
  - After a few moments you will receive a text message on your phone. Open it and select the link that appears in the message. Choose to open the link.
  - Choose an Internet or WLAN access point (not WAP like Vodafone Live! or Orange World with proxy enabled)
  - The application page opens and you can either download the application on your phone "Download", or send it to a friend "Send to a friend". Click "Download".
  - Accept the secure connection. - Enter your username in the "Username" box and your password in the "password" box. Then click the "Sign in" button.
  - Accept to leave the secure page.
  - The application page opens again and you can either download the application on your phone "Download", or send it to a friend "Send to a friend". Click "Download" again.
  - Accept the download of the application by clicking "Ok".
  - Once the download is complete, you will be prompted to install the application.
  - You may be asked to choose the memory to use for installing the application. By default, I recommend using the memory card to avoid overloading the phone's internal memory.
  - Once the installation is complete, exit Ovi Store and enjoy your new application.
  
  If you still have an issue, I invite you to provide us with the following information:
  - What phone model(s) is / are being used?
  - What is the IMEI / serial number of your phone? (*#06#)
  - What is the name of your operator?
  - Can you successfully connect to the Internet?
  - What type of access point are you using to connect to the Internet (for example, 3G, GPRS, WLAN)?
  - What is the software version of the phone? (*#0000#)
  - What language is used by Ovi Store?
  - What is your Ovi Store username?
  - What is the version of the application software?
  - What is the exact title of the game / content?
  - What is the transaction ID of the downloaded or purchased content? (for example, game, ringtone, application)
  
  Thank you for your interest in our products and I remain at your disposal for any further information.
  Best regards,
  
  Cédric
  NOKIA CARE Technical Service
  0811 00 45 67 (local call rate)
  
  Please do not reply to this email and visit our website for any future responses or questions.
  
  ******************************************************************************
  
  I hope this will help you.
  Have a good evening.
  
  0
  1. Nico360 > Momo
    
    Thanks for the tip, Momo!
    
    It works for me again!
    
    0
  2. orel > Momo
    
    It's okay, it finally worked, thank you!
    
    0
Answer 5 / 19
Momo

You're welcome, at your service.
Happy downloading from OVI Store.
See you later
Momo
0
1. suchi77
  
  Thank you very much for your help Momo
  I’m now fully enjoying Ovi Store :)
  
  0
  1. marco > suchi77
    
    By changing the Orange proxy,
    I'm afraid there might be some salty notes. Can you confirm!
    I'm not trying the operation until I'm sure!
    For me, it's just as impossible to order from Ovistore.
    
    0
Answer 6 / 19
youn11

Good evening everyone,

I am encountering a little problem...
I can access all websites via my phone but not the Ovi Store Mobile one

Does anyone have an idea?
0
Answer 7 / 19
yo

I'm on Orange and I have an E71, I can't access Ovi. How do you change the proxy?????
0
Answer 8 / 19
daz17 Posted messages 35 Status Member 4

Hi everyone, it's the same for me, for some time now I can't connect, while the Ovi Store was working perfectly. HELP. Thank you.
0
Answer 9 / 19
glok

I have the same problem.
0
Answer 10 / 19
m7m7m7

I had this problem three weeks ago and then I managed to solve it.

So to start, you need to update your phone
from your PC using OVI Suite or another Nokia software (PC Suite) that
will do the update automatically =) Then if your problem persists, you uninstall the app and reinstall it, and normally it should work =)

_______________________________________________________________
But I have another problem.. I got my phone last Christmas and fearing it would connect to the internet by satellite on its own, I deleted the connections. But now I would like to recover them and I don't know how to do it...
Help? =)

If someone could give me these connection settings, I would be happy ^^

Thank you in advance.
0
Answer 11 / 19
Sarah

Hello everyone.

My problem is a bit different.
Actually, I can connect to the Ovi store from my phone, I can see all the apps available, but when I start downloading the app I want, it stops immediately and I get a message at the bottom of my screen saying "An error occurred. Unable to initiate the download."

While I have internet access without any issues, so I don’t understand why it’s not working???????????????

For your information, I have a Nokia X6 phone and I am with Virgin Mobile, could there be an issue between the two???????

Thanks in advance for your replies and have a great day everyone.
0
Answer 12 / 19
Charlotte

Yes, the same thing happens to me too, except they tell me there's a problem with my username or password when I'm sure I entered the correct one.
0
Answer 13 / 19
jeremy

me too the same thing!!!!!
0
Answer 14 / 19
mancool44300 Posted messages 3 Status Member

Hi, I have a problem, I want to download an app and when it asks me for my number I didn't understand what to enter, is it:
+330635333485 or +0635333485 or something else?
They say the link was sent but it hasn't come! =( What should I do??? Please help!!!
0
1. RemyYs
  
  +33635333485
  
  0
Answer 15 / 19
charlotte

I don't understand anything about a Nokia E72???
0
1. rod
  
  What do you want to know?
  
  0
Answer 16 / 19
rod

When I try to access ovistore, I get a message saying ACCESS DENIED, this service is not available in your geographic area. I am currently in Côte d'Ivoire.
Should I change or mask my IP address? How to do it?
0
Answer 17 / 19
el aoufi larbi
Paramètres SFR pour Nokia N8 :
- Point d'accès (APN) : sfr.fr
- Nom d'utilisateur : sfr
- Mot de passe : sfr
- Type de connexion : Internet
- Proxy : Non
0
Answer 18 / 19
369258

nokia e7
0
Answer 19 / 19
viber

to download the applications
0

Problem with Ovi store

19 answers

Aol password loss and change of pc

Very small left scrollbar

Help: assign a number to a word in another cell

Anomalies in my laptop usage: virus?

Training of the receiving coil

Doctolib plans to use your health data for its ai research

Missing lock icon

Caching / buffering issue on m3u stream with emby

How to disassemble the hp 6525 print head?

Unable to open xsl and xslx files