View original (French)

Order from Photobox not received.

porcinette -  
 Melro92 -
Hello,

I am unable to find the contact details for the PHOTOBOX customer service.

I did not receive my order and they are not responding to my email.

Can you help me????

Thank you.
Configuration: Windows XP Firefox 3.5.3

8 answers

  1. SergeParis
     
    On many sites, I see that it's not good to have problems. Unfortunately, that's the case almost everywhere. Back then, you bought your vacuum cleaner and the day you had a problem, you brought it back to where you bought it for the warranty... Nowadays, you just give up because it's so complicated. And it's the same for photo books. I've tried them all. All terrible.
    10
    1. Melro92
       
      A scandal this site
      0
  2. eaudecoco Posted messages 80 Status Member 4
     
    Hello,

    They have an online customer service, and they respond by email
    quite quickly, no issues with them personally and several book orders
    without any problems and I don't live in France.
    However, send the email from your account specifying the type of problem from the dropdown menu, check the status of your package with your tracking number.
    4
    1. porcinette
       
      Hi,

      First of all, thank you for your response.

      The online customer service is not responding to my email! I sent the email from my account (while being logged in). However, I do not have the tracking number. It does not appear anywhere.

      Porcinette
      0
    2. porcinette
       
      Hello,

      The online customer service isn't responding to my email that I sent from my account (while being logged in).

      I don't have the tracking number. It doesn't appear anywhere!

      Porcinette
      0
    3. eaudecoco Posted messages 80 Status Member 4 > porcinette
       
      If you do not have a parcel number or an order number in your
      photobox interface (login and password required to access the account), then your order may not
      have been processed. When I mention online customer service, I mean direct chat
      and not email, so they must respond.
      If the issue is not resolved, please contact me by email, and I will guide you
      as I am familiar with their interface in order to get in touch with them.
      0
    4. Sophie > porcinette
       
      Hello,

      I am Sophie from the PhotoBox Customer Service.

      I just read your comment about the difficulties you are facing.

      Could you please write to me at sophie@photobox.com, providing the email associated with your PhotoBox account so that I can look into your request and respond to you?

      Thank you and see you soon,

      Sophie
      0
    5. Sophie > eaudecoco Posted messages 80 Status Member
       
      Hello,

      I am Sophie from the PhotoBox Customer Service.

      I just read your comment "Photobox." Thank you for your trust in our site.

      Indeed, we have implemented a live chat assistance service to help our customers experiencing difficulties.

      Could you please write to me at sophie@photobox.com indicating the email of your PhotoBox account?

      Thank you and see you soon,

      Sophie
      0
  3. elodie
     
    I have the same problem; I don't have any tracking number! I ordered a calendar but I haven't received it! And I paid by credit card!
    3
  4. prince
     
    Same problem for me
    and I paid by credit card
    2
  6. LESHUNIERS
     
    I have never received my order either, despite several emails about so-called shipments! Worse, at first they sent me an album with photos that weren't mine! I asked for a refund and since then it's been radio silence... I'm still waiting today...! Here is the address of the PHOTOBOX customer service: photobox_fr@mailok.custhelp.com They are not credible!
    1
  7. marcloax Posted messages 2 Status Member 1
     
    <bold>WARNING</bold>!

    You will not receive a refund through Photobox; they only manage the upload of photos (and when I say manage... :-((
    They must take a commission on the products sold and made by their service providers.
    My order placed on May 17 arrived on June 6 and...damaged. The bank withdrawal was made on May 24...
    Photobox does not refund anything, you have to resolve issues with the service provider.

    This site needs to be denounced as it does not live up to the price charged.
    1
  8. Sophie Photobox Posted messages 12 Registration date   Status Member Last intervention  
     
    Hello,

    I am Sophie from the PhotoBox Customer Service.

    I just read your comment about the difficulties you are experiencing.

    Could you please write to me at sophie@photobox.com, indicating the email associated with your PhotoBox account, so that I can investigate your request and respond?

    Thank you and see you soon,

    Sophie
    0
  9. markof55 Posted messages 1 Status Member
     
    Hello,
    I am disappointed with PHOTOBOX. After a first order of prints that was impeccable, unfortunately, it’s not the same for the next one!
    Apparently, July/August is not a good time for quality!
    Photos cropped haphazardly (we're wondering why?) faces cut off, etc., pictures glued together, parallel scratches on most of the prints, first order requested in 10x15 (specificity of my album!) and delivered as such, second order delivered in 11x15 and, therefore... tedious re-cutting of the pictures!
    Under these conditions, I would not recommend PHOTOBOX.
    0
    1. Sophie Photobox Posted messages 12 Registration date   Status Member Last intervention  
       
      Hello,

      I am Sophie from the PhotoBox Customer Service.

      I just read your comment regarding the difficulties you are experiencing.

      Could you please write to me at sophie@photobox.com, providing the email associated with your PhotoBox account so that I can look into your request and respond?

      Thank you and see you soon,

      Sophie
      0
    2. markof55
       
      September 17, 2011
      I resumed contact by email as indicated in the response message from "Sophie from PhotoBox". My issue was heard and immediately resolved. My account was credited with the 288 defective prints and my shipping costs were refunded. I immediately reordered my photos. They were shipped to me within the week. Result: IMPECCABLE quality. Bravo PhotoBox... there are still customer services worthy of the name!
      0
    3. miss94290 Posted messages 1 Status Member
       
      Hello,

      I placed two orders with this site, and I always received everything on time, even during the holiday rush in December.
      To contact customer service, simply send an email from your account; they respond within the hour.
      I was very satisfied.
      0
    4. zazou64
       
      Hello, I placed my order a week ago... does anyone know how long delivery might take please?
      0
    5. ninalia
       
      Same problem!!!

      I placed an order for a birthday, deadline not respected. When I enter the order number, it says that no package matches the search. Of course, the payment was validated, no delay issues there. Of course, zero commercial gesture. In short, it's unacceptable. I will no longer order from this site; it's a disgrace!!!
      0