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How to recover my email account at chez.com

karaouka -  
rub1 Posted messages 17 Status Member -
Hello,
I can't find how to access my email account at .com. Can someone show me the way? 
Configuration: Windows Vista Internet Explorer 7.0

33 answers

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  1. bossmatt
     
    What is happening at Alice?
    Since yesterday (September 23), we no longer have access to the "chez.com" domain in the webmail portal (webmail.aliceadsl.fr). Does anyone know if there has been a decision to delete all old domains, or is it simply an unfinished redesign of the site?
    In the meantime, I cannot access my messages, at least to transfer the messages I wanted to save...

    If anyone has any information on the subject...
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  2. bossmatt
     
    Apparently, there are migration works going on at Alice right now. I contacted the assistant (10 33), and they gave me the address to revert to an earlier version of the login page: http://login.aliceadsl.fr/default.php?mode=tau&type=change&service=webmail.aliceadsl.fr

    However, we still can't log in because there are still works on their servers and the migration isn't finished. But he couldn't tell me when it would be back!
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    1. julie06
       
      Has anyone found a solution ???? Or do we have to wait ???
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    2. bossmatt > julie06
       
      I find it a bit long for a server migration, I'm starting to have doubts... But well, waiting is always a given...
      Otherwise, we should see if it's possible to "pull" all the mails by setting up an account in Outlook Express for example. But will it pull everything, including emails stored in folders other than the inbox? I'm not sure...
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    3. mataly
       
      THANK YOU for the info!!!
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    4. steph > mataly
       
      I'm struggling too, it's impossible to access my emails...
      it's a disaster... and I don't know who to turn to!!
      if anyone has any idea???
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    5. canopus212 Posted messages 1 Status Member > bossmatt
       
      Good evening,

      Your link doesn't work for me.
      However, I found another one with just one letter difference and this link works:
      http://login.aliceadsl.fr/default.php?mode=pau&type=change&service=webmail.aliceadsl.fr

      Since yesterday 28/10, I've finally been able to reconnect via webmail to my mail on nomade.fr and retrieve all the remaining messages (it's important to be proactive).

      Hoping that it works for the email at chez.com too,
      Best regards,
      canopus212
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  3. rub1 Posted messages 17 Status Member 1
     
    Yes, yes, the link still works:

    http://login.aliceadsl.fr/default.php?type=change&service=webmail.aliceadsl.fr

    See you!
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  4. rub
     
    Change the mail server from mail.aliceadsl.fr to pop.aliceadsl.fr on Outlook
    @+
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  6. bossmatt
     
    In fact, yesterday was October 23rd and not September 23rd... :-)
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  7. foxycleo
     
    Same for me. Hoping they're not lost for good!
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  8. foxycleo
     
    Does it work for you on the site www.chez.com?
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    1. julie06
       
      Good evening, I no longer have access to my email account either, the problem is that I no longer have access to my website either. I would like to delete it today because it is very old (it dates from the creation of chez.com...). If anyone has a lead for me to at least connect to my site.... Thank you.
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      1. bossmatt > julie06
         
        I can log in to www.chez.com
        I have never changed my password, so it still works, and then you should normally be able to delete your account... I'm not testing it because I don't want to delete my site :-)
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  9. bossmatt
     
    Yes, that works, but it has become a personal website hosting site (like the original purpose of the site, in fact), and management... Well, when I say it works, you can log in, but after that, your only options are:
    - delete the account
    - log out

    What is certain is that www.chez.com is no longer used to manage your email xxx@chez.com.
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  10. j74
     
    No answers to this mystery, but I am in the same situation!
    I wouldn't be surprised if everything was deleted without even notifying us (or maybe their warning got lost in the flood of spam I was receiving on my "chez.com" address).
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  11. bossmatt
     
    For a few days, I was hardly receiving any spam, which should have maybe set off alarm bells...
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  12. rub1 Posted messages 17 Status Member 1
     
    the mail retrieval / sending via Outlook still works with pop.aliceadsl.fr
    however, access to the online account???

    see with them... = Free

    Domain Name: chez.com
    Domain registrar_creation: 2009-01-24 18:45:59
    Domain registrar_expiration: 2010-02-25 06:00:00
    Domain registry_creation: 1996-02-24 06:00:00
    Domain registry_expiration: 2010-02-25 06:00:00
    Domain lastupdate: 2009-09-30 16:58:30
    Name Server: freens1-g20.free.fr
    Name Server: freens2-g20.free.fr

    Owner ID: FREE-ORG-152599
    Owner Name: Free PROXAD
    Owner Organization: Free
    Owner Street1: 8, rue de la ville l'Eveque
    Owner City: Paris
    Owner Postal Code: 75008
    Owner Country: FRANCE
    Owner Phone: +33.173502000
    Owner FAX: +33.173502501
    Owner Email: hostmaster@proxad.net
    Owner lastupdate: 2009-05-12 17:37:54
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  13. j74
     
    "Since a few days I was receiving hardly any spam, that should have raised a red flag...

    But I found that strange too!!! I thought my inbox had been hacked and that someone was deleting the spam for me... LOL!
    But this whole thing really pisses me off!!!!!
    What the hell are they doing at Alice???"
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    1. zefir
       
      Four days ago, I received this email:

      from The Alice Team <pas_de_reponse@aliceadsl.fr>
      to xxxxxxxxxxxxxx@chez.com
      date October 21, 2009 01:28
      subject Your Alice email
      sent by libertysurf.net
      Hello,
      We are preparing to migrate your email address to new
      technical infrastructures.
      Unfortunately, this operation will result in the deletion of
      the redirects you may have set up on your email
      [ xxxxxxxxxxxxxx@chez.com ]
      Of course, you can still check your messages from the
      aliceadsl.fr portal.
      If you use an email client, you can now
      set up downloading messages from the POP server.
      We apologize in advance for the inconvenience caused,
      Thank you for your loyalty,
      The Alice Team

      At the time, I went to check, no problem...
      But for the last 2 days, no more redirected messages and no access to email with aliceadsl.fr
      Impossible to send a message to Alice support, you must be a subscriber!
      Can someone help me, I really care about this address that I use a lot.
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      1. ALLO69 > zefir
         
        Sorry, but it doesn't work on any of Alice's portals. The @ at the end of the list: chez.com monsieurcinema.com, etc., are no longer in the popup menu.

        But we can retrieve received emails with software via POP: pop.aliceadsl.fr.
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      2. julie06 > zefir
         
        A priori, with the credentials from chez.com, you can send an email to Alice's support, but you cannot access her account.
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  14. bossmatt
     
    It might be worth it for a maximum number of people to call 10 33 to shout and let it be known that you can't close down an area like that without warning...

    Toll-free number from a landline apparently...
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  15. prilou
     
    I tried to reach the support number... reserved for subscribers! I honestly have doubts about the legality of deleting mailboxes without warning.... Personally, this mailbox was my oldest, and I would have been okay with moving it, but you need to be informed first! What is this way of doing things?
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    1. Siel
       
      Well, it reassures me somewhat to see that I'm not the only one in the sh*t!
      Honestly, a domain deletion without warning: it's a blatant disregard (and I weigh my words carefully!)

      In the meantime, I can't find a solution to recover what can still be saved...

      Have you managed to do so?
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    2. weezie
       
      I could have also informed my clients and contacts if only Alice had explained the problem to me better. I could have communicated a new email address. But that takes time. It's a business address, so I need to update the Yellow Pages, etc., and all printed materials. For a company, this needs to be planned at least 6 months in advance.
      Alice just sent me one email to tell me that my transfers would no longer work. I can access my @libertysurf.fr inbox via the aliceadsl.fr portal, but there are no received messages! This means that my messages are not even arriving in the mailbox. Some of my clients told me they received a failure message for sending. So where does Alice store my messages? Will Alice forward them to me, or are they lost forever? This is a pathetic way of doing things. You can't contact customer service at 3244 without having a Freebox (being a subscriber). My business has been operating with the libertysurf address for 8 years. All my brochures, website, etc. are printed with this address. The worst part is not informing my clients and changing the address, but not receiving my emails at all! There are important matters! If I don't respond, I could miss out on business opportunities, etc. What can I do to contact Alice to try to recover the emails received in the last 3 days??
      Thank you for your responses.
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  16. rub1 Posted messages 17 Status Member 1
     
    Try this link:
    http://login.aliceadsl.fr/default.php?type=change&service=webmail.aliceadsl.fr

    I just passed
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    1. Siel
       
      Hello!

      Thanks to the link provided a little earlier, I was able to access my mailbox monsieurcinema.com
      It works!
      I just spent over an hour transferring most of my data to another mailbox!
      What a hassle: I still can't get over it!

      However, thanks again for providing this link!

      Siel
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    2. steph
       
      Thank you Rub1 ....
      I was able to read my last emails and now it’s my turn to inform all my contacts about the end of chez.com !!
      thank you again!
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  17. NgaHa
     
    I don't understand, I can access my site chez.com via FTP, I log into my account through www.chez.com; but I can't access the POP with the same password: yet the passwords for the email and FTP are the same, right?
    I am using the POP pop.aliceadsl.fr and the same with pop.chez.com but it rejects me for authentication error ...
    Is the email password different?

    Also, there is no way to request a password reset ... Should I give up my email created in 2003 even though I use it very little?
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    1. Anonyme
       
      Same for me...
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  18. alprazolam
     
    A silly question,
    I understand the migration, etc.,
    but from what you are saying, I have not been able to determine if
    your address chez.com is still functioning (even without the redirection, etc.)
    or if it is no longer accessible?

    When I try to send myself an email to my chez.com address,
    I get an error of type 501 501 RCPT Invalid mail address,
    while I can perfectly send emails from the webmail.
    (since I have a one-letter mail login, I fear a faulty validation rule).

    Are your addresses still bidirectional?
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    1. weezie
       
      Like alprazolam, my mailbox is still accessible to me. I can send emails and check my contacts, etc. on aliceadsl.fr (webmail), but indeed no incoming messages are arriving in the mailbox. Senders receive an error message (written in English, great for my French-speaking contacts). In my opinion, after a while, Alice will delete my access to my mailbox.
      It's really lamentable that Alice doesn't inform us better about what to do to keep our emails. And it's lamentable that we were only vaguely warned about the migration problem just 10 days ago.
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  19. rub1 Posted messages 17 Status Member 1
     
    via Outlook, still ok,
    I don't understand your issues:
    pop: pop.aliceadsl.fr
    smtp: smtp.wanadoo.fr being with Orange...

    the messages I send to myself (from another address) arrive well in my inbox!
    Furthermore, the redirects have not disappeared

    NB however, my above link in webmail may no longer work, I will check.
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  20. rub1 Posted messages 17 Status Member 1
     
    On the other hand, the update of his personal pages (ftp)
    goodbye, it does not respond, for now, I hope.
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  21. rub1 Posted messages 17 Status Member 1
     
    FTP access via browser works:

    ftp://www.chez.com/

    then username and password

    after that, I have never used this command to update

    you need the advice of a specialist or check online

    @++
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