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Wi-Fi internet connection problem Germany

HeleneG -  
 HeleneG -
Hello,

I am currently sharing an apartment in Cologne and up to now we had a connection with Net Cologne with which I connected to our network via Wi-Fi and everything was working very well.

I went on vacation and upon my return I learned that Net Cologne technicians came to install a new modem so that we could have a faster connection. So we have a new network; I asked one of my roommates for the key to connect, but it no longer works on my computer, even though it works on her computer as well as on my other roommate’s computer.

For information, I have an Acer model that isn’t very new, with Windows XP.

I don’t know much about computers... Who can help me and tell me what could be the reasons for this malfunction, and how I can fix it?

What surprises me is that it only doesn’t work on my PC, and everything worked perfectly before this modem change.

Thank you for your help!

Configuration: Windows XP Internet Explorer 6.0

2 answers

  1.
    Tifloun Posted messages 47 Status Member 4
     
    Hello,
    First you can try testing your network card:
    Open a command prompt "MS-DOS" then enter "ping 127.0.0.1" and see if your 4 packets sent were received.
    See you later
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    1. HeleneG
       
      Hello Tifloun,

      thanks for replying. As I mentioned in my first message, I am not at all an expert in IT, so could you tell me more simply how to do the procedure?

      Thank you!
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      1. Tifloun Posted messages 47 Status Member 4 > HeleneG
         
        Sorry...
        You click:
        "Start"
        "All Programs"
        "Accessories"
        "Command Prompt"

        Then you type: "ping 127.0.0.1" and press "Enter"

        If the number of packets sent = number of packets received, your network card is okay.

        Hope I was at least somewhat clear...
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      2. HeleneG > Tifloun Posted messages 47 Status Member
         
        Okay, I’ll try this evening and I’ll keep you posted.
        Thanks a lot for the explanation!
        0
  2. CaroH
     
    AHAHA what a crazy Medusa you are, you’re really desperate, I’ll help you tonight if my friend reads his emails or at the latest this weekend!!

    be nice to her, internet users =), if she doesn’t understand what you’re telling her, you have to say it again with simpler words =P,

    signed CaroH =D
    0